SmartKarrot

JANUARY 20, 2023

Responsible and accountable for overall customer satisfaction and retention overseeing customer onboarding, account management, and expansion. You’ll also standardize the renewal process in cooperation with the Sales team to maximize retention. Collaborate with Sales leadership to drive high retention rates and growth.

Customer Success 19

Customer Success Onboarding Government Negotiation 19

Engage Selling

FEBRUARY 24, 2018

Despite changes to our selling marketplace, too many sales professionals are rooted in beliefs about customer engagement that simply aren’t true. That’s why today, I’m going to dispel the three big sales engagement myths. Myth #1: Being on social media … Read More »

Sales 81

Sales Media Account Management Negotiation 81

Engage Selling

MARCH 11, 2017

This is the fifth of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… In this six-part series … Read More »

Sales Management 48

Sales Management Management Sales Account Management 48

Engage Selling

NOVEMBER 18, 2017

In my previous article, I talked about why you must embrace your inner sales geek. Now, let’s talk about what happens next after you start working skillfully with the numbers that rule your sales pipeline Here are three case studies … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

DECEMBER 2, 2017

Do more: it’s an expectation imposed on sales reps constantly. Every year, quotas go up, KPIs get revised and the number of people that need to be served keeps climbing. And… it’s happening in a selling market that’s changing faster … Read More »

Sales 48

Sales Marketing Account Management Negotiation 48

Engage Selling

NOVEMBER 4, 2017

You can be great at working with people, but unless you match that ability with being able to work skillfully with your numbers, you will not succeed in sales. The ones that rule your sales … Read More » And what are your numbers?

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

FEBRUARY 11, 2017

This is the third of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… So far in this … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

APRIL 22, 2017

It teaches valuable insights I apply to my professional work, including how I coach sales leaders on revenue acceleration. Sometimes we must repeat a lesson a few times to learn it well. Running is like that for me. On the … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

OCTOBER 22, 2016

When a business fails to meet its sales target, blame usually gets pointed squarely at members of the sales team for not doing their jobs properly. Bad salespeople! Sound familiar? Don’t be so quick to jump to conclusions. To be … Read More »

Sales 48

Sales Meetings Account Management Negotiation 48

Engage Selling

FEBRUARY 25, 2017

This is the fourth of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… So far in this … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

AUGUST 26, 2017

When you’re part of an organization whose sales team is spread out over a large territory, it’s easy to lose touch with what’s happening on the front lines, where staff work directly with prospects and customers. Your sales managers are … Read More »

Sales Management 48

Sales Management Management Sales Organization 48

Engage Selling

JUNE 3, 2017

Improving the revenue-generating capacity of your business hinges on accelerated sales. The secret to achieving this: build your own inside track for sales. The more you sell in less time, the faster you grow. Create your own advantages, working within … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

JUNE 17, 2017

In my previous article, I reviewed the first three key steps to improving the revenue-generating capacity of your business by building your own inside track for sales. To complete your plan for success, here are the remaining 3 steps… 4. … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

AUGUST 27, 2016

Sales structures will be imploded and rebuilt to redefine … Read More » “What does the future look like for sellers?” ” There will be fewer salespeople, with a more of a well-defined focus on what they are there to do. Skills will be hybridized.

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

JULY 2, 2016

The instead focus on how to create a perpetual sales boom. The best companies don’t tolerate boom and bust mentalities. While this may be considered unconventional, my research and experience has shown that, left unaddressed, boom and bust cycles will … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

JANUARY 28, 2017

This is the second of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… To understand fully the … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

JANUARY 27, 2018

We all know the marketplace has changed dramatically in the last five years, including how, what, where and when people buy. We see proof every day that businesses are increasingly being driven by the connection economy. We’ve all had to … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

JANUARY 14, 2017

This is the first of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… What does the future … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

MARCH 25, 2017

This is the sixth of a six article series on the future of sales that I wrote for the Adobe Document Cloud Blog. You can check it out there along with content from other great authors… Conventional wisdom says the … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

MAY 20, 2017

We’re now more than one generation deep into a Digital Revolution: one that is every bit as profound as the Industrial Revolution that preceded it, and we are still learning as we go about how these changes are influencing the … Read More »

Digitalization 48

Digitalization Sales Account Management Negotiation 48

Engage Selling

DECEMBER 30, 2017

So far in this series, we’ve looked at how you can apply the hard-earned wisdom of top sales professionals who thrive in crowded, commodity-driven markets and apply it to any organization—even yours. One method is to focus on rethinking the … Read More »

Organization 78

Organization Marketing Sales Account Management 78

Engage Selling

SEPTEMBER 23, 2017

It’s the worst question in sales and marketing today: How do I get better at cold calling? Here are the better questions to ask: Why do sales teams … Read More » Spoiler alert: Cold calling is dead. Stop wasting your time with it.

Marketing 54

Marketing Sales Account Management Negotiation 54

Engage Selling

OCTOBER 21, 2017

Most sales people use boring, outdated voice and email methods, which leave … Read More » No matter how persuasive, compelling or brilliant you may be, it’s difficult to build a relationship with a prospect if you can’t get them to call you back.

Sales 54

Sales Account Management Negotiation Sales Training 54

Engage Selling

AUGUST 12, 2017

Yet, despite having the ability to customize products and include clients in the sales process, there was often a barrier that made buyers feel … Read More » Strong partnerships between sellers and buyers were once considered the key to success in the marketplace.

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

MARCH 10, 2018

As a sales strategist, I regularly remind people that there’s a fine line between persistence and stalking. Persistence today takes form through engagement online. Get engagement right today and you exceed your goals. Get it wrong and buyers disconnect, block … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

MAY 6, 2017

Word-of-mouth marketing is one of the most powerful tools in sales today and yet it remains deeply misunderstood and under-used. In my extensive sales training work in North America and abroad—even when I’m working with highly experienced professionals—I find many … Read More »

Sales Training 48

Sales Training Marketing Sales Account Management 48

Engage Selling

DECEMBER 16, 2017

Top-ranked sellers who work in crowded markets—especially in industries where the products or services are commodities or hard to distinguish from each other—can teach you a lot about how to be a stand-out sales performer. They show you that anything … Read More »

Marketing 48

Marketing Sales Account Management Negotiation 48

Engage Selling

OCTOBER 7, 2017

Pop quiz: name me three companies who’ve mastered the art of sales acceleration today. You’d likely pick giant performers. Answers might include Apple, SAP and Salesforce. Or maybe exciting newer companies like Shopify, FAEF, YOUi Labs Inc., and Kinnser Software. … Read More »

Software 48

Software Software Sales Account Management 48

Engage Selling

SEPTEMBER 9, 2017

I talk often about a new performance-management culture taking hold in the today’s B2All marketplace. To meet that challenge, not only must selling skills change, leadership skills must evolve, too. Your sales manager’s number-one job now is to teach and … Read More »

Leadership 48

Leadership Sales Management Meetings Management 48

Engage Selling

JULY 29, 2017

One of the big mistakes I see in sales today—at all levels within an organization—is the belief that coaching and training are owed to us. Don’t get me wrong: both are wise investments for employers to make in their people, … Read More »

Organization 48

Organization Sales Account Management Negotiation 48

Engage Selling

JULY 16, 2016

In my work with top performing sales teams I’ve found that leaders who exhibit three consistent traits create perpetual revenue growth. Enforcing a High-Performance Culture In a typical sales organization 10 percent of salespeople overachieve. Another 20 percent underachieve … Read More »

Organization 48

Organization Sales Account Management Negotiation 48

Engage Selling

MAY 21, 2016

Want to create and sustain a top-performing sales team and get the steady growth you need for your business? Rethink the relationship your sales team has with the money you pay them for what they do. Conventional commission plans are … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

DECEMBER 3, 2016

The behavior you see—both between the panelists and in how they relate to their audience—is a microcosm of what we see as sales professionals in the … Read More » You can learn a lot from watching political panels, especially during an election year.

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

NOVEMBER 5, 2016

” I’ve been running sales workshops for over fifteen years and without fail, this question comes up … Read More » “What do I do when my customer says our price is too high and that they can get what I’m selling for less elsewhere?”

Sales 48

Sales Account Management Negotiation Sales Training 48

Engage Selling

SEPTEMBER 10, 2016

He talked to me about how his internal team was no longer breaking sales records or getting results the way they used to. The customer at the other end of the phone was out of ideas. As we spoke more, … Read More »

Sales 48

Sales Account Management Negotiation Media 48

Engage Selling

AUGUST 13, 2016

When it comes to accelerating sales and motivating people to deliver peak performance, nobody gets better on their own. Success—the measurable and lasting kind—only happens when you make deliberate choices about structuring your teams, communicating expectations and holding them accountable … Read More »

Communication 48

Communication Sales Account Management Negotiation 48

Engage Selling

JUNE 4, 2016

Far too often these days, businesses are practically falling over themselves to attract Millennials to their sales teams, making compromises in all kinds of places where they shouldn’t. And I’m tired of it. Don’t get me wrong: every generation is … Read More »

Sales 48

Sales Account Management Negotiation Sales Training 48