QYMATIX
SEPTEMBER 27, 2022
Facts and trends about the B2B digital transformation. If you are leading a Business-to-Business manufacturer or distributor, you know it already: sales is currently experiencing a massive transformation across the globe. The new customer journey is made of data and analytics. The B2B Race Has Already Started!
Freshworks
JUNE 2, 2023
As companies expand their investments in digital transformation, they’re banking on big returns, especially in customer experience (CX). The need for speed: Clocking response and resolution times Over 67% of our B2C customers say quick resolution is the top expectation from service teams in 2023.
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SBI Growth
OCTOBER 19, 2018
Joining us on the is Mark Lister, he is the Chief Digital Officer for Ness, a digital engineering company that designs and builds digital platforms and software that helps organizations engage customers, differentiate their brands, and drive revenue growth.
Freshworks
JUNE 1, 2023
Achieving customer service excellence in the digital transformation era depends on a complex alchemy of technologies, strategy, and human talent. The Freshdesk Customer Service Benchmark Report 2023 sheds new light on how companies in different industries and regions are delivering on that challenge.
Hubspot Sales
NOVEMBER 16, 2021
In today’s world of digital transformation, customers have come to expect streamlined and easy processes for every interaction they have with a company – and are willing to go elsewhere when those needs aren’t met. This is a trend that’s long existed in the B2C world that has accelerated in B2B over the past 18 months.
Flevy
MARCH 26, 2024
Customer Journey Mapping offers a strategic solution by presenting a detailed visualization of the entire customer journey, from initial awareness through to post-purchase interactions. Supporting Content and Features : Identifying the content and features that support the customer’s journey and meet their needs at each stage.
Showpad
JUNE 14, 2021
With a restarting economy, many B2B go-to-market teams are at risk of being left behind as competitors lean in strongly to digitally transformative selling and buying strategies. B2B buyers are used to conducting easy B2C transactions in their own lives. Buyer engagement, a little less conversation, a little more digital.
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