Zendesk

JUNE 30, 2022

The key to customer retention and lifetime value is after-sales service. In this guide, we’ll explain what after-sales service entails and reveal 10 core activities that can improve your after-sales statistics. What is after-sales service? Why is post-sale service important? Raise brand value.

Sales 98

Sales Decision-making B2C Profitability 98

SalesGlobe

MARCH 7, 2022

Insight is the highest-level competency: understanding the voice of the customer, the macro market, competitor moves, and the performance of the business. That insight will drive certain decisions to the next downstream level, which is sales strategy. Customer Facing Employees: Sales and customer support connect daily with customers.

Government 52

Government Value Proposition Sales Innovation 52

Brooks Group

JUNE 7, 2022

I then asked a select group of their ideal customers why they did business with the company, and “relationships” wasn’t even in the top five. The salespeople weren’t aligned with what the customer valued most. . Here’s the important thing — value is not static. You accomplish that by providing value.

Supply Chain 78

Supply Chain Value Proposition B2C Sales Training 78

Flevy

MARCH 26, 2024

Based on sales and downloads of the FlevyPro frameworks , here is what we found to be the top 10 Customer-centric Design (CCD) frameworks used by management consultants. Customer-centric Segmentation In the quest to become truly customer-centric, more and more B2C companies are leveraging Market Segmentation as a cornerstone strategy.

Customer Experience 52

Customer Experience Digitalization Digital Transformation Organization 52

Apptivo

MAY 26, 2022

Happy and loyal customers tend to become your brand spokespersons and recommend you more. Satisfied customers tend to spend more with you, and this can result in increased customer value and profits. Increase customer satisfaction by delivering a seamless customer experience with multi-channel support.

Retail 52

Retail Customer Experience Media B2C 52

SmartKarrot

MARCH 15, 2022

The right process is to hire a growth marketer or VP of sales. Product-led growth Sales-led growth Marketing-led growth Customer-led growth. PLG or product-led growth also leads to shorter sales cycles, automates user acquisition, and aids in onboarding. Sales-Led Growth. Growth does not happen out of thin air.

Marketing 10

Marketing Acquisition Onboarding Customer Experience 10

Hubspot Sales

APRIL 13, 2021

Copying your competitors might mean starting a price war, but making a guess could leave you balking at abysmal sales numbers. Successful price optimization is a matter of finding the sweet spot between valuable and lucrative — a balance that can have a major impact on your sales, customer satisfaction, profits, and achievable growth goals.

Artificial Intelligence 110

Artificial Intelligence B2C Retail Profitability 110