Arpedio

FEBRUARY 27, 2024

In today’s rapidly evolving business landscape, sales strategies that focus solely on transactions are becoming increasingly outdated. As businesses strive to differentiate themselves and establish long-term success, the concept of relationship selling has emerged as a critical component of sales excellence.

Prioritization 52

Prioritization Communication Software Software 52

Hubspot Sales

DECEMBER 23, 2021

A customer's revenue potential doesn't immediately end at the point of sale. There's a wealth of opportunity for more business beyond each initial purchase — and practices known as cross-selling and upselling can help you tap into it. In short, you're "piling on" on a product when upselling — not "building around" it.

eCommerce 139

eCommerce Software Software Customer Success 139

Zendesk

MAY 26, 2021

Customer service can make or break a business. In this guide, we’ll share how to set your business up for customer service success. The definition of customer service. It’s also the processes that support the teams making good customer service happen. How has customer service changed?

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

Brooks Group

JULY 11, 2022

Whether you are selling to a customer in person or over the phone, the ability to build a relationship is key to success. In order to be successful in virtual sales, you need to be good at relationship building and have other skills. This blog post will discuss five skills that can help your virtual sales career.

Virtual Selling 52

Virtual Selling e-Learning Sales Training Sales 52

Brooks Group

OCTOBER 18, 2023

Effective sales coaching can have a huge impact on your business. For example, if a salesperson has an assertive demeanor with a low level of empathy, one of their issues may be that they don’t let their prospects speak enough. The biggest benefit of sales coaching is its contribution to revenue. 2. Resist the urge to take over.

Sales Management 78

Sales Management Management Sales Meetings 78

SmartKarrot

APRIL 19, 2021

Empathy is powerful- not only in business but even personally. Empathy means understanding another person’s experience from their perspective. Empathy drives actions, decisions, and creates a culture that is prosocial. Empathy is what makes customers stick. What is an Empathy Map?

Value Proposition 11

Value Proposition Customer Experience Customer Success Decision-making 11

Insightly

JUNE 24, 2022

“Know your customer.” This mantra is at the heart of every customer-centric business strategy. It’s also the key to creating a great customer experience and ensuring long-term customer satisfaction. But what, exactly, do you need to know about each type of customer? Look beyond buyer personas.

Decision-making 80

Decision-making Customer Experience Value Proposition CRM 80