Zendesk

MAY 26, 2021

And the surge to online has put the spotlight on customer service, with half of customers surveyed in our 2021 Trends Report reporting that CX is more important to them now compared to a year ago. We surveyed 3,000 customers across the world and looked at our data index of 90,000 companies using Zendesk to find this answer.

Interpersonal Skills 105

Interpersonal Skills Customer Experience Media e-Learning 105

PandaDoc

OCTOBER 3, 2023

When visitors of travel agencies’ websites inquire about beach vacations, the chatbots provide instant package details, check availability, and book consultations with travel agents — all that the first-line support had done in the past. Conducting an unbiased audit ensures you capture the true challenges faced across the sales team.

Artificial Intelligence 52

Artificial Intelligence Sales CRM e-Learning 52

SmartKarrot

MAY 11, 2023

That’s why in this blog post, we’ll dive into the differences between conversation intelligence and conversational intelligence, shedding light on their different uses and applications. These platforms enable companies to record, transcribe, and analyze customer interactions, providing valuable data for evaluation and improvement.

Artificial Intelligence 10

Artificial Intelligence e-Learning Customer Experience Communication 10

Zendesk

MARCH 19, 2021

Fifty-percent customer churn is a death sentence for almost any business—which means it’s time to prioritize customer satisfaction. Customer satisfaction can be the difference between your business failing or thriving. What is customer satisfaction? Related read: Ready to write your own CSAT surveys?

Media 98

Media Customer Experience Retail Value Proposition 98

Tidio

APRIL 23, 2021

That’s what a customer satisfaction survey will help you understand. In this article: Why you should care about customer satisfaction metrics. How to set up and run a customer satisfaction survey step by step. 80+ sample CSAT survey questions to get you started in no time. Website Intercept Survey.

Media 52

Media eCommerce Customer Experience Decision-making 52