Strategic Account Management Association

FEBRUARY 3, 2022

Tim Zierden, VP of Enterprise Dealer Partnerships at Cox Automotive, recently articulated to me the importance of leaning on Cox’s customer success team to uncover key insights. The post People & Problems: The core of strategic account planning appeared first on Strategic Account Management Association blog.

Account Planning 400

Account Planning Supply Chain Prioritization Digital Transformation 400

Hubspot Sales

NOVEMBER 22, 2023

Imagine if every business had this level of customer knowledge and personalization. Wouldn’t you want to make your customers feel valued? That's where Customer Relationship Management (CRM) software comes in.

CRM 89

CRM Artificial Intelligence Customer Success Decision-making 89

SmartKarrot

APRIL 27, 2021

Enter customer education, or as they say in customer term vocabulary, customer knowledge base. At its core, no matter the purpose, a knowledge base solely supports the customers to ascertain solutions and attain success in their efforts. Let us dig into the world of knowledge base to get started.

Customer Success 10

Customer Success Customer Knowledge 10

Tidio

FEBRUARY 26, 2021

This means being customer-oriented and committed to customer success in every way. Try the latest tactics to improve the customer experience. Chatbots, for example, assist with easy shopping and fast support: How To Increase Customer Loyalty With Chatbots can tell you more. Gather Customer Feedback.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Hubspot Sales

JUNE 8, 2020

As a result, this also means that sales managers need to shift their KPI's and start looking at metrics normally reserved for customer success teams, like churn rates and net promoter score (NPS). Do they prefer watching videos or reading blog posts? Both of these metrics originate and have roots in the sales process.

B2B 90

B2B Sales Decision-making Marketing 90

SmartKarrot

MAY 30, 2022

Customer success is essential for business success. The goal of companies is to ensure customers stay with the company. This is possible only with product success. Product success is necessary to ensure that products are working for customers or users, and that they are receiving the value they signed up for.

B2B 10

B2B Customer Success Facilitation Customer Knowledge 10

Zendesk

FEBRUARY 7, 2022

That might mean following up on a messaging or social media channel with a link to relevant tips and tricks from the knowledge base or company blog. Customer service. Customer support. An umbrella term for all interactions that enhance customer experience and help improve their relationship with the company.

Decision-making 52

Decision-making Customer Experience Insurance Business Growth 52