SmartKarrot

AUGUST 24, 2021

Role: VP Customer Success Location: Remote, United States Organization: SocialChorus As a VP of Customer Success, you will create a vision and strategic plan for leading Customer Success teams with delivering a scalable best-in-class customer journey for the 500+ global customers that maximizes revenue and retention.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

ACT

FEBRUARY 28, 2024

To create new products and services that solve real problems and optimise customer retention , you must listen to customer feedback and base your decision-making on what users want. Truly innovative companies use customer feedback loops to inform their critical product decisions and create a roadmap for business growth.

Decision-making 52

Decision-making CRM Customer Experience Innovation 52

SmartKarrot

AUGUST 4, 2021

Role: Director of Customer Success Location: New York, United States Organization: Namogoo As a Director of Customer Success, you will manage and coach a team of customer success team leads and managers by developing and expanding their customer, product, and domain expertise to build the best in class CS team.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

SmartKarrot

MAY 12, 2021

Role: Director of Customer Success – Resware Location: Austin, TX, US Organization: Qualia As a Director of Customer Success, you will be responsible for leadership, management, and accountability for the Customer Success team. Drive new business growth through greater advocacy and referencability.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MAY 24, 2021

Helping drive new business growth through greater client advocacy and referrals. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

OCTOBER 29, 2020

Role: Director, Customer Success Location: Salt Lake City, UT, US Organization: OpenText In this role, you will be responsible for driving strategy and success across the Americas Customer Success team. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JULY 21, 2020

In both the categories you need to ensure that you retain your customers. Hence, customer success has a key role to play in both kinds of businesses. But, B2B customer success is much different from B2C and we are going to see exactly that in this article. B2B customer success vs B2C customer success.

B2C 10

B2C B2B Customer Success Onboarding 10

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

How a CRM success plan helps: A CRM success plan can provide staff with the confidence they need to overcome the fear of “breaking something.” As your business grows, your customer success manager walks alongside you to co-develop strategies for adapting the software without business interruption.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

JUNE 1, 2022

Lead, grow, and energize the Customer Success team. Motivate Customer Success Managers to drive engagement and exceed performance goals for each quarter. Define operational metrics for the Customer Success organization. Launch and product owner of Customer Resource Center.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

SmartKarrot

APRIL 4, 2022

Customer-centric DNA means the person needs to have the qualities or features that fundamentally keep the customer at the center of every action. A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously.

B2B 10

B2B Customer Experience Customer Success Decision-making 10

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. Growth in complex times. Yet, only 26.2%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. Every message or campaign must be focused on the customer. Integration.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry.

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

ProlifIQ

AUGUST 17, 2023

Introduction: In the dynamic landscape of B2B sales, adopting innovative strategies is essential for sustained growth and profitability. One such strategy gaining popularity among sales and customer success leaders is the “land and expand” approach. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

JULY 8, 2020

The difference here to notice is that vendors are interacting with the decision makers of customer’s organization. Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

SmartKarrot

JANUARY 15, 2021

After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large. From an internal viewpoint of an organization, there are multiple stakeholders interacting with the same customer.

Customer Experience 11

Customer Experience Organization Decision-making Customer Success 11

Hubspot Sales

DECEMBER 12, 2017

It can be accessed online, easily customized, and is serviced and supported by the provider’s own product engineers and customer success team. SaaS sales cycles vary depending on price, customers, and product complexity. It is a type of software hosted, secured, and managed by a single provider.

Sales 116

Sales Acquisition Software Software 116

SmartKarrot

NOVEMBER 26, 2020

With a myriad of channels and platforms from where you can extract customer data, it is becoming increasingly challenging for the companies to make sense of all that. This has its side-effects leading to disjointed and inconsistent customer experience. Customers see all the employees of a company as one single brand.

Customer Success 12

Customer Success Customer Experience Business Growth Finance 12

SmartKarrot

DECEMBER 7, 2020

Role: Director, Customer Experience – North America Location: San Jose, CA, US Organization: Skybox Security As a Director of Customer Experience, you will be responsible for ensuring the success of our client base and deliver high levels of employee engagement and demonstrated outcomes for our customers.

Customer Success 10

Customer Success Customer Experience Stakeholders Onboarding 10

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10

SmartKarrot

JULY 15, 2020

Role: Customer Success Manager, Collaboration Location: Offsite, Michigan, US Organization: Cisco As a Customer Success Manager for Webex, you will be responsible for creating and fostering cross-functional relationships with internal and external stakeholders to help customers achieve their business outcomes.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

AUGUST 23, 2022

Net Promoter Score is a metric of business growth. When the NPS of the company is high or non-negative, then customers are likely to be ambassadors. If you ask customers to recommend the product to others at the initial part, they will simply not be satisfied. You can simply ask customers why they chose a specific rating.

Customer Life Cycle 10

Customer Life Cycle B2B Customer Success Customer Experience 10