Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. Plot out the network of client relationships, recognizing key stakeholders and influencers.

B2B 52

B2B Sales Decision-making CRM 52

SmartKarrot

OCTOBER 3, 2023

Without a playbook, CSMs might approach issues based on their own experiences and intuitions, which can lead to inconsistencies in service delivery. Giving a view of the ongoing customer journey, the playbook ensures that every team member has all the relevant information. Review your feedback regularly.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

SmartKarrot

FEBRUARY 8, 2023

Influence future lifetime value through higher product adoption, customer satisfaction, and overall health scores. Drive new business growth through greater advocacy and reference-ability. Define and Optimize Customer Lifecycle. Map customer journey. Leverage analytics and data to make key business decisions.

Customer Success 19

Customer Success e-Learning Retail Customer Experience 19

Arpedio

FEBRUARY 27, 2024

As businesses strive to differentiate themselves and establish long-term success, the concept of relationship selling has emerged as a critical component of sales excellence. At its core, it prioritizes building meaningful connections and fostering trust with customers. What is Relationship Selling?

Prioritization 52

Prioritization Communication Software Software 52

SmartKarrot

APRIL 28, 2023

Manage and cultivate your current clientele to promote account retention, customer value, and business growth. Develop Customer Journeys for various IDMC services across the Onboard -> Adopt – > Expand and Renew Segments in collaboration with SME’s and COE owners.

Customer Success 19

Customer Success Digitalization Stakeholders Onboarding 19

SmartKarrot

OCTOBER 22, 2021

Role: Customer Success Director Location: Remote, Texas, United States Organization: Juniper Networks As a Customer Success Director, you will manage the customer experience with recurring meetings to supervise related activities and outcomes. Facilitate the identification of references and customer stories.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

JANUARY 11, 2022

Build and lead the world-class Customer Success team by developing and refining processes and procedures to meet/exceed defined KPIs and metrics of success. Increase renewal rates and reduce churn revenue growth and support new business growth through greater customer advocacy and reference-ability.

Customer Success 19

Customer Success Stakeholders Government Negotiation 19

DemandFarm

MAY 25, 2023

He must now call and find out if any of these stakeholders are still relevant to the task he needs to do. He is so pleased to be able to see, at one glance, all the key stakeholders in his key account. He knows immediately who can best influence the decision he will need when he presents them with a great growth opportunity.

Account Management 52

Account Management Digitalization Key Account Management Digital Transformation 52

SmartKarrot

OCTOBER 5, 2023

Businesses today strive to get growth from existing accounts and, the role of Enterprise Account Management has come to the forefront in that regard. Designing and implementing the perfect playbook for managing large-scale clients is crucial to ensuring consistent customer experience and business growth.

Account Management 10

Account Management Management Value Proposition Stakeholders 10

SmartKarrot

AUGUST 24, 2021

Apply here: [link] Role: Director, Customer Success Location: Arlington, VA, US Organization: Axios As a Director of Customer Success, you will collaborate with cross-functional stakeholders across product, tech, operations and marketing to operationalize customer support and renewal strategy.

Customer Success 19

Customer Success Stakeholders Account Strategy Business Growth 19

Arpedio

DECEMBER 19, 2023

This alignment not only improves the effectiveness of campaigns but also creates a more cohesive customer experience. Adopting an Account-Based Selling Strategy is more than just a sales tactic; it’s a strategic business decision that, when executed well, can lead to unparalleled customer relationships and business growth.

Decision-making 52

Decision-making Account Planning CRM Marketing 52

SmartKarrot

DECEMBER 16, 2021

The customer experience (CX) has always been a priority for companies. But surprisingly, most businesses have had a (very) late-start to actioning CX strategies. Over 80% of business leaders agree that CX offers a competitive edge — this remains unchanged across 2015 to 2020. Growth in complex times. Yet, only 26.2%

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

MAY 4, 2022

Role: Director, Customer Success Location: Denver, CO, US Organization: Cin7 As a Director of Customer Success, you will lead the digital-first Customer Success function, focusing on driving product adoption, a positive customer experience, and empower the thousands of existing customers to thrive.

Customer Success 19

Customer Success Co-Creation Onboarding Stakeholders 19

Hubspot Sales

APRIL 27, 2023

Some account managers are also given the task of working with developers to fix bugs that impede customer experience with the product. They should also know how to negotiate terms that make clients happy and move the needle toward business growth. They're right.

Sales 110

Sales Account Management Communication Sales Management 110

SmartKarrot

APRIL 4, 2022

A customer-centric DNA is when the focus of your company is customer success. Top brands like Ikea, Amazon, and Google take customer success seriously. This is because business growth can be shouldered on a well-designed customer success strategy. Design the customer experience. Bottom Line.

B2B 10

B2B Customer Experience Customer Success Decision-making 10

SmartKarrot

OCTOBER 29, 2020

You will be instrumental in facilitating a strong team dynamic, driving growth, and reducing churn across multiple customer segments while working strategically with the broader leadership team to drive towards company bookings and revenue goals. Drive new business growth through greater advocacy and reference-ability.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

AUGUST 4, 2021

Guide the team throughout the customer lifecycle by deeply understanding the customer needs and map them to Namogoo’s offerings. Set and follow the goals of the team to successfully and consistently deliver ROI and value for the customers. Own and drive ARR growth of existing SKUs, governance of all account initiatives.

Customer Success 10

Customer Success Onboarding CRM Stakeholders 10

Insightly

SEPTEMBER 27, 2023

Measuring CRM Success Measuring CRM success is critical to managing customer relationships and driving business growth. Integrating feedback from internal stakeholders and external customers is essential for obtaining a holistic view of your organization’s CRM efforts.

CRM 52

CRM Onboarding Brainstorming Software 52

Insightly

SEPTEMBER 27, 2023

Measuring CRM Success Measuring CRM success is critical to managing customer relationships and driving business growth. Integrating feedback from internal stakeholders and external customers is essential for obtaining a holistic view of your organization’s CRM efforts.

CRM 52

CRM Onboarding Brainstorming Software 52

SmartKarrot

MAY 12, 2021

Define and drive successful customer success outcomes including lifetime value, referencability, and other recommended metrics suitable to the product and industry. Drive new business growth through greater advocacy and referencability. Evaluate and improve the current customer lifecycle.

Customer Success 10

Customer Success Stakeholders Onboarding Account Management 10

SmartKarrot

JUNE 22, 2021

Drive recurring revenue – by expediting post-sales placement, increasing renewal rates, and reducing customer churn. Maintain high customer satisfaction and own upsell opportunities to drive new business growth through greater advocacy.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

OCTOBER 10, 2022

In a study, McKinsey revealed that less than one-third of organizational transformations actually succeed in improving the company’s overall performance and growth. Only 16% of business executives feel that business transformation will give results. Maintaining a customer communication calendar can help. Integration.

Emotional Intelligence 10

Emotional Intelligence Customer Success Business Growth Customer Experience 10

SmartKarrot

MAY 24, 2021

Helping drive new business growth through greater client advocacy and referrals. Apply here: [link] Role: Director, Customer Success Location: San Francisco, CA, US Organization: Incredible Health As Director of Customer Success, you will lead, support and develop a growing team of Customer Success (CS) Managers in half the country.

Customer Success 10

Customer Success Onboarding Client Onboarding Finance 10

SmartKarrot

NOVEMBER 20, 2020

Role: VP of Customer Success Location: Santa Clara, CA, US Organization: Cloudinary As a VP of Customer Success, you will be responsible for leading, expanding, and mentoring the Customer Success teams through strategy and Objectives and Key Results (OKRs) along with hiring, coaching, and developing a world-class team.

Customer Success 10

Customer Success Government Performance Review Stakeholders 10

SmartKarrot

JULY 8, 2020

Customer success managers often design the whole process of product orientation from a business perspective. Because these are the stakeholders who are in constant interaction with them initially. And this is where they miss out on including the end-users perspective who might not be from the business background.

Stakeholders 10

Stakeholders Decision-making Onboarding Software 10

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Proposal and Engagement Management: The consulting proposal process can be complex, involving multiple stakeholders and iterations.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

A well-crafted strategy for your CRM for consulting firms can help to streamline their operations, enhance client engagement, and drive business growth. Proposal and Engagement Management: The consulting proposal process can be complex, involving multiple stakeholders and iterations.

CRM 52

CRM Insurance Healthcare Manufacturing 52

SmartKarrot

JUNE 1, 2022

Scale the CS team to the needs of the business including, but not limited to, building capabilities around program strategy, solution-based selling, upsell, relationship building, identifying necessary roles & responsibilities needed to improve the customer experience (analytics, etc.). Communicating to all key stakeholders.

Customer Success 3

Customer Success Onboarding Stakeholders Customer Experience 3

Arpedio

JANUARY 3, 2024

The target audience, purchasing decision-makers, sales processes, and customer relationship management all differ between B2B and B2C sales. Understanding the nuances of each market is crucial for success in sales and business growth.

B2C 52

B2C B2B Sales Customer Experience 52

SmartKarrot

JANUARY 15, 2021

After writing on Customer Experience for different business functions, we realized a need to discuss Customer Experience as a holistic strategy that applies to the whole organization at large. From an internal viewpoint of an organization, there are multiple stakeholders interacting with the same customer.

Customer Experience 11

Customer Experience Organization Decision-making Customer Success 11

ProlifIQ

AUGUST 17, 2023

Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved. Multi-threading involves establishing multiple touchpoints within customer organizations, and it is crucial for successful land and expand strategies.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

MARCH 5, 2024

By identifying upsell and cross-sell opportunities , mitigating churn, and optimizing resource allocation, businesses can maximize the lifetime value of their client relationships and achieve sustainable business growth.

Account Management 52

Account Management Management Client Relationships Facilitation 52

SmartKarrot

JULY 21, 2020

The sales approval goes through multiple stakeholders and then the onboarding and training is given to other users. You need to continuously monitor the customer usage to enable product adoption. You are more closely integrated to your client’s business and hence you need to take care of their customer experience.

B2C 10

B2C B2B Customer Success Onboarding 10

SmartKarrot

SEPTEMBER 30, 2021

Role: Customer Success Director Location: Columbus, OH, US Organization: PeopleConnect Staffing As a Customer Success Director, you will handle all pre-sales engineering, sales, and demonstrations of products to prospective clients with the insurance industry. Driving executive engagement to gain Collibra sponsorship.

Customer Success 3

Customer Success Insurance Account Planning Stakeholders 3

Hubspot Sales

DECEMBER 12, 2017

SaaS sales cycles vary depending on price, customers, and product complexity. The more expensive your product is, the more stakeholders will involved which can lengthen your process by weeks or even months. It’s worth noting that a negative churn is a good thing -- meaning you gained more customers than you lost.

Sales 117

Sales Acquisition Software Software 117

Zendesk

JULY 13, 2022

In the future of work, employees are your most important stakeholders. You need to support your people , just like you support your customers, and give them a reason to feel good about working for you. . In a Zendesk survey, 68 percent of company leaders said they see a direct link between employee service and business growth.

Future of Work 98

Future of Work Onboarding Prioritization Insurance 98

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. However, it also applies to B2B businesses. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market.

B2B 10

B2B Onboarding Customer Success B2C 10