SmartKarrot

OCTOBER 22, 2021

Facilitate and drive product adoption. Engage customers and facilitate education and access to standard methodology guidance. Manage customer health and see opportunities for growth. Facilitate the identification of references and customer stories. Sustain business growth and profitability by maximizing value.

Customer Success 19

Customer Success Facilitation Onboarding Customer Experience 19

SmartKarrot

OCTOBER 3, 2023

The playbook serves as a tool for standardizing procedures, ensuring consistent service quality, and fostering customer relationships that lead to business growth. Customer Onboarding The customer onboarding process sets the tone for the entire customer journey. Involve customers to participate in the playbook as needed.

Customer Success 19

Customer Success Management Account Growth Stakeholders 19

ProlifIQ

AUGUST 17, 2023

Here’s why: Increased Visibility and Understanding of Customer Needs: Engaging with different stakeholders provides a comprehensive view of customers’ pain points and business objectives, facilitating better alignment of products or services. Multi-threading ensures continuity in the sales process.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

AUGUST 17, 2021

Drive business growth and mitigate client churn through client advocacy and referenceability. Develop and facilitate new sales and up-sell opportunities for the current Clients. Lead all customer success initiatives, from onboarding and training to ongoing engagement, throughout the customers’ journey.

Customer Success 19

Customer Success Facilitation Onboarding Decision-making 19

SmartKarrot

MARCH 24, 2022

Expand Impact.com’s presence in the client organizations by developing relationships and facilitating strategic review sessions with senior-level people that have decision-making authority. Own the ultimate success of the customers, including onboarding, product adoption, retention, and growth.

Customer Success 19

Customer Success Government Account Growth Facilitation 19

Arpedio

FEBRUARY 15, 2024

By demonstrating a genuine understanding of their needs and challenges, businesses can instill confidence and credibility, laying the groundwork for long-term relationships and repeat business. Sales teams can leverage these insights to personalize their engagements, address customer pain points, and improve conversion rates.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52

SmartKarrot

OCTOBER 23, 2020

Drive new business growth through greater advocacy and reference-ability. Develop company-wide customer success motion onboarding processes, between Compliance, Marketing, Sales, Product, and Technology to identify opportunities and risks of onboarding and retention.

Customer Success 10

Customer Success Onboarding Finance Facilitation 10

SmartKarrot

MARCH 15, 2021

Role: Director of Customer Success Location: Lancaster, PA, US Organization: Benefix As a Director of Customer Success, you will build and manage all facets of the new customer onboarding and implementation schedule. Facilitate new customer account creation and signups (hundreds >> thousands of individuals).

Customer Success 10

Customer Success Onboarding Account Growth Facilitation 10

SmartKarrot

OCTOBER 29, 2020

You will oversee the Americas Customer Success Managers who are all responsible for onboarding, growing, and retaining customers across Carbonite and Webroot’s SMB customer base. Drive new business growth through greater advocacy and reference-ability. Sustain business growth and profitability by maximizing value.

Customer Success 8

Customer Success Onboarding Customer Experience Business Growth 8

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

AUGUST 9, 2022

Many SaaS businesses may typically experience challenges related to poorly optimized day-to-day business processes, ineffective goal prioritization, inefficient operations, and much more. Therefore, business catalysts can be an extremely effective way to empower, encourage and facilitate long-term, consistent growth.

Facilitation 10

Facilitation Digital Transformation Leadership Software 10

SmartKarrot

DECEMBER 10, 2020

Role: Director of Customer Success – (Must have experience with HR Tech) Location: London, England, United Kingdom Organization: Expert Executive Recruiters As a Director of Customer Success, you will be responsible for owning EU Enterprise and Mid-Market book of business with targets on net retention (with main KPIs on low churn and upsells).

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

LinkedFusion

AUGUST 23, 2023

Are you ready to supercharge your business growth through lead generation? 24/7 assistance for the user : Quicken your onboarding into the LinkedFusion solution with the help of the technical support staff. We’re about to take a deep dive into the process that turns curious prospects into a purchasing customer.

B2B 52

B2B Software Software Advertising 52

SmartKarrot

APRIL 22, 2022

Focus on customer onboarding. For a B2B company, it is always a good practice to have a customer onboarding process in place. The onboarding process can include video tutorials, welcome emails, educational guides, etc. You will have to remember that your customer’s journey does not end when the customer purchases your product.

B2B 10

B2B Value Proposition Banking Onboarding 10

SmartKarrot

AUGUST 11, 2021

Analyze partner business needs and help in the creation of initiatives to facilitate business growth in high-touch and tech-touch models. As a Senior Customer Success Manager, you will drive the achievement of high levels of partner retention within an assigned set of strategic IT partner accounts (~50 accounts).

Customer Success 10

Customer Success Facilitation Onboarding Innovation 10

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Acquisition Client Relationships Facilitation 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Use chatbots for onboarding: Simplify the onboarding process for new team members by utilizing a chatbot.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

MAY 19, 2023

As remote work continues to grow in prominence, these tools will become increasingly essential for marketing teams aiming to forge robust customer relationships and fuel business growth. Use chatbots for onboarding: Simplify the onboarding process for new team members by utilizing a chatbot.

Remote Working 10

Remote Working Marketing Brainstorming Communication 10

SmartKarrot

APRIL 8, 2021

And the latest buzzword is product-led growth. Product-led growth is one where the key growth facilitator is the product itself. Customer success strategies are necessary for company growth. The key to product-led growth is by getting customers to use the product consistently.

Customer Success 10

Customer Success Onboarding Facilitation Customer Experience 10

SmartKarrot

MARCH 3, 2021

Develops a playbook for CSM/CSA to follow for a particular account, including a plan of attack for onboarding & kick-off call. Drive new business growth through greater advocacy and reference-ability. Facilitate contacts and communication within UKG and assist in resolving issues and concerns when needed.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

JUNE 7, 2022

Assist new business growth through greater advocacy and reference-ability of the customer base. Leading on new customer onboardings with the Solutions Architecture team, to educate and activate new customers. Build and manage relationships across senior business leaders. Create voice of the customer feedback loops.

Customer Success 3

Customer Success Facilitation Onboarding Stakeholders 3

SmartKarrot

JANUARY 6, 2022

Facilitate onboarding, fulfillment, training, and ongoing account review and modification across several business divisions. Identify opportunities to up-sell and drive new business growth through greater advocacy and reference-ability. Meet quarterly goals to support corporate initiatives.

Customer Success 3

Customer Success Finance Account Growth Facilitation 3