Account Management Skills

JANUARY 25, 2022

I spoke to Jessica Bowler and Iris Gatzweiler , two senior procurement clients who shared some insights into the pitching process. Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. Welcome to Episode 54. So welcome Iris and Jess.

Procurement 52

Procurement Suppliers Stakeholders Decision-making 52

Red Star Kim

NOVEMBER 18, 2022

Former Herbert Smith lawyer Claire Rason expertly interviewed a client panel comprising: Mark Walford, CEO of TrustedCare and founder of two other social care companies. Alan Gotto, chair of Consultancy Procurement Council. Firms were urged to go back to basics in terms of managing client expectations.

Value Proposition 130

Value Proposition Procurement Innovation Leadership 130

SmartKarrot

AUGUST 29, 2022

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

Customer Success 19

Customer Success Procurement Onboarding Government 19

Insightly

NOVEMBER 1, 2022

Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. When customers know you understand them on a personal level via communications and content, they’re more likely to feel an emotional connection, make purchases and remain loyal to your brand. .

Profitability 52

Profitability CRM Value Proposition Customer Experience 52

Showpad

OCTOBER 31, 2019

Every minute spent trawling the inbox for one piece of collateral or a prospect pool of a thousand names deep is valuable time spent not selling or furthering a client relationship. Seamless communication, actionable content, and personalized interactions are all byproducts of a Sales enablement strategy.

Sales 53

Sales Client Relationships Procurement Decision-making 53

Account Management Skills

AUGUST 7, 2023

We help them protect their assets, monetize them, develop strong contracts with their clients and other stakeholders and navigate marketing regulations. I think they don’t own their position strongly enough in general in the client relationship with respect to what they generate. 35:32 Sharon Toerek Exactly.

Energy and Utilities 52

Energy and Utilities Negotiation Account Management Marketing 52

Insightly

SEPTEMBER 19, 2023

Many of the most successful e-commerce businesses go to great lengths to maintain strong relationships with their customers both during and after the sales process — that’s where a comprehensive e-commerce CRM strategy comes into play. CRM enables these firms to manage and nurture these relationships effectively.

CRM 52

CRM Insurance Healthcare Manufacturing 52