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How can agencies make client relationships more profitable?, with Chris Merrington

Account Management Skills

In this episode we talk about making client relationships more profitable. We covered so many different areas including: What clients really value and how to talk the client language. Why you need to establish and nurture senior client relationships. Welcome to Episode 53. And it’s so practical.

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How to pitch to procurement, with Jessica Bowler and Iris Gatzweiler

Account Management Skills

I spoke to Jessica Bowler and Iris Gatzweiler , two senior procurement clients who shared some insights into the pitching process. Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. Welcome to Episode 54. So welcome Iris and Jess.

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PM Conference Report 2022: Strategy implementation, Employer Value Propositions (EVP), Storytelling and Client Feedback

Red Star Kim

Former Herbert Smith lawyer Claire Rason expertly interviewed a client panel comprising: Mark Walford, CEO of TrustedCare and founder of two other social care companies. Alan Gotto, chair of Consultancy Procurement Council. Firms were urged to go back to basics in terms of managing client expectations.

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Aug 29 – Customer Success Jobs

SmartKarrot

Role: Senior Customer Success Manager Location: Boston, MA, US Organization: LeanIX As a Senior Customer Success Manager, you will be responsible for the retention of customer accounts by ensuring continuous communication and relentless support and guidance. Ensure a successful and robust onboarding experience for all new customers.

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What does Sales Enablement do?

Showpad

Every minute spent trawling the inbox for one piece of collateral or a prospect pool of a thousand names deep is valuable time spent not selling or furthering a client relationship. Seamless communication, actionable content, and personalized interactions are all byproducts of a Sales enablement strategy.

Sales 53
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3 CRM Models and How They Improve Customer Profitability

Insightly

Increase customer lifetime value (CLV): CRM models can help you increase CLV across every client relationship. When customers know you understand them on a personal level via communications and content, they’re more likely to feel an emotional connection, make purchases and remain loyal to your brand. .

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10 top tips to be successful in agency account management, with Jenny Plant

Account Management Skills

Tina has 25 years working in marketing procurement. But she spent a lot of time dealing with agencies from a marketing procurement perspective. And it was just fascinating what clients will share with you, when you really are able to ask the questions in a way that helps them to open up. And I learned a ton from her chat.