SmartKarrot

JANUARY 16, 2023

Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Responsible for the onboarding process for new accounts to ensure successful implementations.

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Onboarding Government Negotiation 19

SmartKarrot

SEPTEMBER 5, 2022

Role: Director of Client Success Location: San Diego, CA, US (On-site) Organization: Dassault Systèmes As a Director of Client Success, you will drive Customer satisfaction & advocacy prioritize, escalate and manage customer critical issues.

Customer Success 19

Customer Success Onboarding Prioritization Facilitation 19

SmartKarrot

DECEMBER 13, 2022

Role: Customer Success Associate Location: Chicago, IL, United States (On-site) Organization: Wolters Kluwer As a Customer Success Associate, you will deliver prompt and professional service to the customers (Small Businesses, Law Firms, or Corporations) through verbal and written communications.

Customer Success 19

Customer Success Onboarding Government Leadership 19

SmartKarrot

MARCH 9, 2022

Role: Vice President of Customer Success Location: Orlando, FL, US (Hybrid) Organization: The Garage In As a Vice President of Customer Success, you will manage a portfolio of clients that range in size, complexities, location, and structure. Manage and lead a team of customer success resources.

Customer Success 19

Customer Success Onboarding Prioritization Government 19

SmartKarrot

AUGUST 30, 2022

Role: Director of Customer Success Location: Chicago, IL, US (Hybrid) Organization: Grubhub As a Director of Customer Success, you will manage the stellar Corporate Accounts Client Success team, overseeing all new client implementation, client retention, satisfaction, and client up-sells for the Grubhub’s corporate accounts team.

Customer Success 19

Customer Success Onboarding Prioritization Management 19

SmartKarrot

AUGUST 24, 2022

Role: Director of Customer Success Location: Westborough, MA, US (Hybrid) Organization: Connectbase As a Director of Customer Success, you will ensure customers derive maximum value from the Connectbase platform and utilize it to its fullest capability. Provide executive oversight and client communication.

Customer Success 19

Customer Success Onboarding Client Relationships Leadership 19

SmartKarrot

JANUARY 28, 2022

Role: Customer Success Director Location: Remote, United States Organization: impact.com As a Customer Success Director, you will be delivering world-class support to the top clients. Own the health of your client relationships in all respects: product utilization, campaign success, contract renewal, and beyond.

Customer Success 19

Customer Success Onboarding Value Proposition Facilitation 19

SmartKarrot

FEBRUARY 25, 2022

Role: Director of Customer Success Location: Mahwah, NJ, US Organization: Radware As a Director of Customer Success, you will lead, coach, mentor Professional services engineers and TAMs. Ensure successful deployment of products purchased by customers thru Radware professional services.

Customer Success 19

Customer Success Publishing Onboarding Prioritization 19

SmartKarrot

JANUARY 17, 2023

Role: Customer Success Manager Location: Toronto, ON, Canada (On-site) Organization: CrowdRiff As a Customer Success Manager, you will proactively engage customers across multiple time zones to ensure that customers are reaching the value. Provide timely resolution to customer requests and inquiries.

Customer Success 19

Customer Success Onboarding Prioritization Management 19

SmartKarrot

MARCH 30, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Domo, Inc. As a Director of Customer Success, you will be forecasting retention numbers and remaining consistent in that effort. Lead the strategic customer success team and provide guidance, mentorship and build culture.

Customer Success 19

Customer Success Onboarding Stakeholders Prioritization 19

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

SEPTEMBER 7, 2021

Role: Head of Customer Success Location: Remote, London, England, United Kingdom Organization: Intigriti As a Head of Customer Success, you will be responsible for the entire customer success cycle. customer health, onboarding, new feature adoption, QBRs) to drive customer success objectives.

Customer Success 19

Customer Success Onboarding Prioritization Communication 19

SmartKarrot

SEPTEMBER 1, 2021

Role: Associate Director, Customer Success Location: London, England, United Kingdom Organization: Labcorp Drug Development As an Associate Director of Customer Success, you will develop and deploy a compelling vision and strategy for customer experience across the Clinical Trial Testing Solutions (CTTS) division.

Customer Success 19

Customer Success Advertising Onboarding Customer Experience 19

SmartKarrot

APRIL 7, 2022

Role: Director of Customer Success. As a Director of Customer Success, you will hire, grow and develop a regional customer success group. Define operational metrics for the group, and measure the Effectiveness of Customer Success. Role: Senior Director, Customer Success.

Customer Success 19

Customer Success Onboarding Prioritization Innovation 19

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Build and lead a team of onboarding, customer training, and account management professionals.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

MARCH 22, 2022

Role: Strategic Customer Success Manager Location: Remote, United States Organization: Untapped As a Strategic Customer Success Manager, you will identify opportunities to develop training, partner retention materials, and documentation to scale with our growing partner base. Turn the customers into advocates.

Customer Success 19

Customer Success Customer Life Cycle Onboarding Stakeholders 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

NOVEMBER 15, 2021

Role: Director, Customer Success Location: El Segundo, CA, US Organization: GoGuardian As a Director of Customer Success, you will build a platform Customer Success strategy from the ground up, to improve customer satisfaction and engagement, increase customer lifetime value, and reduce customer churn.

Customer Success 19

Customer Success Facilitation Communication Onboarding 19

SmartKarrot

FEBRUARY 23, 2022

Role: Customer Success Director Location: Seattle, WA, US (Hybrid) Organization: DexCare As a Customer Success Director, you will drive customer loyalty, ensure the customers are satisfied and realizing measurable value from the products, support, and services.

Customer Success 19

Customer Success Co-Creation Onboarding Profitability 19

SmartKarrot

MARCH 25, 2022

Role: Customer Success Director Location: New York, NY, US Organization: Pacvue As a Customer Success Director, you will work with brands to identify business priorities and goals. Be an expert on Pacvue Commerce in order to show brands how Pacvue Commerce can empower them to achieve success.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

DECEMBER 1, 2021

Role: Head of Customer Success Location: Remote, United States Organization: Narrativ As a Head of Customer Success, you will build, manage, and coach a team of Customer Success Senior Directors, Directors, and/or managers including regular 1:1s, radical candor feedback in the moment, performance reviews, and career planning conversations.

Customer Success 19

Customer Success Retail Performance Review Client Relationships 19

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Discrepancies between marketing promises and onboarding realities were sowing seeds of discontent.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

JANUARY 16, 2024

As someone who has traversed the realms of both Customer Success and Marketing, I find myself uniquely positioned to shed light on the intricate interplay between customer success matrices and overall business strategy. Discrepancies between marketing promises and onboarding realities were sowing seeds of discontent.

Customer Success 8

Customer Success Artificial Intelligence Decision-making Prioritization 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

DECEMBER 17, 2023

In the fast-evolving landscape of customer success, staying ahead of the curve is paramount. With the increasing prominence of artificial intelligence (AI) and chat GPT, the dynamics of customer success are undergoing a transformative shift.

Customer Success 8

Customer Success Artificial Intelligence Onboarding Innovation 8

SmartKarrot

JANUARY 21, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Twingate As a Director of Customer Success, you will hire a team of talented customer success managers and leaders. Work closely with product leadership to help deliver roadmap feature requests across the entire customer base.

Customer Success 19

Customer Success Value Proposition Leadership Account Planning 19

Upland

OCTOBER 17, 2023

Customer success leaders leverage chatbots to lighten workloads. Build and maintain your relationships As McKinsey points out, AI can help build relationships from the prospect stage through onboarding. It can write personalized training documents to onboard customers. Many writers use AI to spark ideas.

Artificial Intelligence 195

Artificial Intelligence Sales Decision-making CRM 195

SmartKarrot

AUGUST 10, 2021

Role: Senior Director, Customer Success – Strategic Accounts Location: San Francisco, CA, US Organization: Checkr, Inc As a Senior Director of Customer Success, you will define and execute on a scalable strategy for driving adoption and growth across the customer base.

Customer Success 17

Customer Success Onboarding Account Strategy Prioritization 17

SmartKarrot

MARCH 31, 2023

Role: Customer Success Representative Location: New York, United States (On-site) Organization: RTM Business Group As a Customer Success Representative you’ll create and maintain connections with RTM’s top clients to aid in their ongoing success and expansion.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Negotiation Decision-making Communication 10

SmartKarrot

JANUARY 4, 2024

In today’s dynamic business landscape, the success of any organization is intricately tied to the satisfaction and loyalty of its customers. As a seasoned customer success expert , I have had the privilege of witnessing the evolution of customer success teams and the pivotal role they play in ensuring client satisfaction.

Customer Success 10

Customer Success Negotiation Decision-making Communication 10

Showpad

NOVEMBER 21, 2021

I was very focused on 10 salespeople and helping them with “the normal stuff”: building their sales process, including training, certification, and onboarding. . The support we provide can be solidified into three functions: GTM training strategy, Showpad Management, and onboarding/upboarding.

Supply Chain 98

Supply Chain Healthcare Onboarding Sales 98

ProlifIQ

FEBRUARY 27, 2023

Gartner calls it “ managing a mutually beneficial partnership between an organization and its most important customers.” ” It involves identifying, analyzing, and prioritizing key accounts, and then allocating the necessary resources to retain and grow these accounts.

Key Account Management 52

Key Account Management Account Management Management Prioritization 52

Nutshell

MAY 19, 2020

The list below highlights some initiatives companies can implement to ensure continued customer satisfaction, thus decreasing churn rates: Improved onboarding experience. Improving the onboarding process and communicating clearly with users during each stage of the sales funnel is important in mitigating this. No problem.

Acquisition 133

Acquisition Onboarding Prioritization Customer Experience 133

SmartKarrot

NOVEMBER 14, 2022

The decisions your business makes during the account onboarding process can be crucial for determining the future success of an account. Account onboarding can help your business address customer queries and concerns related to the value your products and services can provide them.

Onboarding 10

Onboarding Customer Success Stakeholders Decision-making 10