Flevy

JUNE 15, 2023

Service quality management models aid in closing the perception gap between what businesses think they are providing to customers and what those customers expect, desire, or need through customer service. The RATER model is a framework used in service quality management to assess and evaluate Customer Experiences.

Digital Transformation 91

Digital Transformation e-Learning Customer Knowledge Customer Experience 91

MDI Training

OCTOBER 11, 2021

Immersive learning through virtual reality can help organizations address some of today’s key leadership challenges. In addition, a distinction can be made between those VR trainings that are tailored to one’s own company and learning situations and those that are standardized and can thus be used in a variety of ways.

Leadership 98

Leadership e-Learning Digital Transformation Digitalization 98

Flevy

MAY 23, 2023

Unity of command, planning, effective communication , Decision Making, mutual understanding, and coordination are essential in the military as well as in business. He, along with Thomas Christie, a mathematician, created the Energy-Maneuverability (E-M) theory of aerial combat, which became the gold standard for fighter aircraft design.

Decision-making 98

Decision-making Energy and Utilities Digital Transformation e-Learning 98

Agile CRM

NOVEMBER 25, 2022

Business Process Management Software (BPMS) is a tool that helps organizations manage and automate their business processes. BPMS can be used to manage any type of process, from simple to complex, and from manual to automated. Business Process Management Software (BPMS) can help organizations save money in a number of ways.

Software 52

Software Software Management Decision-making 52

MDI Training

MARCH 22, 2022

When any kind of communication is cultivated, you can cooperate more easily and effectively as a team. People often learn best in a community – this can be a good motivating factor. Want to learn more? Attract employees to the office. Encourage development and innovation. With the Pandemic. by Aline | 11.

Leadership 98

Leadership e-Learning Digitalization Digital Transformation 98

MDI Training

JULY 28, 2021

Impuls Series - The Future of Workplace Learning Part 4 with Marina Begic: Digital Business Development Expert and Senior L&D Consultant. Therefore, Marina shares her personal learnings with us. We kicked the series off with these topics: The Future of Workplace Learning – Digitization Boost.

e-Learning 75

e-Learning Leadership Digitalization Digital Transformation 75

MDI Training

JUNE 23, 2022

Transparent communication and respectful mutual behavior can quickly resolve conflicts and create a pleasant working atmosphere. Want to learn more aboute 3 P’s – The 3 success factors of hybrid leadership? In the past, leadership development was mainly carried out in the classic mindset of project management.

Leadership 52

Leadership e-Learning Digital Transformation Digitalization 52

MDI Training

JUNE 22, 2021

In the past, leadership development was mainly carried out in the classic mindset of project management. To achieve specific goals, a project team led by the Learning & Development department defined multi-modular development programs and educational catalogs. Lifelong learning. Purposeful learning motivation.

Leadership 52

Leadership e-Learning Digital Transformation Innovation 52

Strategic Communications

JULY 25, 2023

The report notes that “81% of event professionals would host more events if they had the right tools and technology to streamline their systems and have more effective measurement and data management.” He’s senior creative director with InVision Communications and the author of Gather: The Business of Coming Together.

Digitalization 52

Digitalization e-Learning Publishing Digital Transformation 52

Strategic Communications

NOVEMBER 11, 2021

Sinha, and Sally E. Brown believes that the need for alignment between marketing and sales is higher than ever in the digital environment, where the face-to-face intimacy of communication in traditional sales settings is lacking. Zoltners, P.K. The following sections feature some tips and best practices for making that happen.

Marketing 52

Marketing Co-Creation e-Learning Sales 52

MDI Training

DECEMBER 10, 2020

The challenge for managers is not primary to control goals, but rather to be able to maintain a sense of belonging in the team and to the company despite the distance. The more clearly companies communicate what their reason for existence is and which leadership values dominate, the clearer the profile. Let's get together!

Leadership 52

Leadership e-Learning Digitalization Digital Transformation 52

Strategic Communications

JANUARY 12, 2021

Specifically for marketers, business messengers delivering personal, contextual, and real-time communication to website visitors or customers and are a key component to every marketing strategy, from website optimization to [account-based marketing],” Murphy-Reuter says. Chatbots, of course, existed long before the pandemic began.

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

SBI

JANUARY 24, 2019

For instance, POPSUGAR increased employee productivity by 38 percent, and saved 20 hours of administrative work each week just by improving its contract management workflows. It means going back to the basics and learning how to have a conversation with another human being. Training sales teams. It’s an ongoing process.

Digital Transformation 36

Digital Transformation Artificial Intelligence Sales e-Learning 36

SmartKarrot

JUNE 22, 2020

Digital customer experience management has become the new norm for companies to interact with their customers. Although digital transformation has impacted almost every aspect of a business, customer experience is one of those areas that is not left untouched. 9 E-learning portals. Final Take.

Customer Experience 10

Customer Experience Digitalization Management Digital Transformation 10

Account Management Skills

MAY 25, 2021

In this episode, I chat to Matt and Emma in the account management team at Purpose Media. And they’ve shared: – how they approach client management. Or maybe you’re already in that role, and you’re curious to see how other account managers operate. ?. Welcome to Episode 32. Transcript: Jenny 00:00.

Account Management 52

Account Management Management Digital Transformation Digitalization 52

Insightly

FEBRUARY 15, 2023

Maybe you’re well on your way to digital transformation, or possibly you’re running behind and still need to upgrade your back office systems. You want to elevate your customers’ experience with your brand, so choosing the right customer relationship management ( CRM ) system that is appropriate for your company is a critical decision.

CRM 52

CRM Sales Analytics Supply Chain Small Business 52