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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

I often wonder whether the perceived conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. To learn It’s rare to have 100% sales success.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. The importance of Voice.

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How to build a sales enablement strategy

PandaDoc

A successful leader also has excellent people skills and emotional intelligence, meaning they know how to get the best out of their sales teams. Begin training from your first onboarding sessions, and seek to create sales training that gets reps excited with collaborative learning. It’s their job to head up your approach.

Sales 52
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Conversation skills book review 1 – How to talk to anyone about anything – James W. Williams

Red Star Kim

I often wonder whether the conversation skills gap was caused by the imposed isolation during the Covid lockdowns or a by-product of the digitisation of communications. I’m often asked if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic.

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How to hire the right sales reps (and keep them!)

PandaDoc

This is another thing you can learn by looking at your best sales reps and by asking the right questions during interviews. Sales experience matters, but there are other qualities to look for in a sales candidate: Grit Coachability Composure Efficiency Persistence Emotional Intelligence Self-Awareness.

Sales 52
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How to account manage in an independent full service agency, with Emma Blaken and Matt Bonser

Account Management Skills

You’ll meet your peers and go through a 12 week programme, which is a clear roadmap and plan to add value to your existing accounts and increase revenue in 90 days. So prior to that we specialised in websites specifically, with a specialism in e-commerce. The next cohort starts in September 21. Jenny 03:29. Emma 03:35.