Strategic Account Management Association

MARCH 2, 2022

This involves understanding how the adult learner gets new information and shifting to meet them where they are. Emotional intelligence. My definition for emotional intelligence is the capacity to be aware of one’s self and to express one’s emotions and handle interpersonal relationships judiciously and empathetically.

Emotional Intelligence 400

Emotional Intelligence Innovation Suppliers Leadership 400

Red Star Kim

NOVEMBER 8, 2022

An article in October 2022 in Training Magazine argued that the four most important soft skills to prioritise for remote work – to bridge the distance gap – were emotional intelligence (I devoted an entire chapter to this topic in my book), next-level communication (ie over-communication), active listening and conflict resolution.

Leadership 100

Leadership Emotional Intelligence Remote Working Digitalization 100

Red Star Kim

JUNE 24, 2022

Empathy is one of the core elements of emotional intelligence. There’s a short (eight minutes) video explainer on empathy and emotional intelligence. . And this book explains emotional intelligence and includes a self-assessment of your EQ in four key areas. . Let me explain. . Congruence.

Emotional Intelligence 130

Emotional Intelligence Negotiation Communication Leadership 130

Red Star Kim

FEBRUARY 9, 2023

At the end of January, I enjoyed meeting delegates (at the Novotel at Tower Hill) on the MBL “Developing more work from referrers and intermediaries” workshop. Overcoming silos and internal communication for cross-selling A key barrier to cross-selling and internal referrals was that firms were structured into silos.

Management 130

Management Emotional Intelligence Cybersecurity CRM 130

Red Star Kim

OCTOBER 19, 2023

14% Responding better to telephone enquiries (and conversion) 43% Improving client service on the telephone 14% Building relationships on the telephone 29% Using the telephone to reach people proactively (initiate sales conversations) How would you assess your emotional intelligence?

Emotional Intelligence 130

Emotional Intelligence Value Proposition Decision-making Digitalization 130

Red Star Kim

SEPTEMBER 22, 2022

All communications were disrupted during lockdown – the telephone once again became a valuable means of communications in the absence of face-to-face meetings. For less experienced people, the telephone is a medium where – as it is a truly interactive mode of communication – there was little control and more uncertainty.

Emotional Intelligence 130

Emotional Intelligence Communication e-Learning Digitalization 130

Red Star Kim

DECEMBER 15, 2023

We require communication to survive”. This sense of safety is passed onto others in a process called co-regulation (see Emotional contagion, delegation, coaching and team meetings (kimtasso.com) ). Tools: Meet your shadow and changing to empowerment consciousness. Yet “ We are interpersonal creatures.

Emotional Intelligence 130

Emotional Intelligence Meetings Communication Leadership 130

Sales Gravy

MAY 3, 2023

In uncertain economic times and a world increasingly influenced by the power of AI, sales-specific emotional intelligence and human-to-human communication are the most important skills a salesperson can have when establishing trust and building relationships with buyers. Salespeople aren’t the only ones experiencing tough times.

Emotional Intelligence 88

Emotional Intelligence Artificial Intelligence Decision-making Sales 88

Red Star Kim

NOVEMBER 1, 2023

Nervousness – Shyness, modesty, lack of confidence and fear of failure can make fee-earners reluctant to organise meetings to take the next steps in building a potential client relationship. This has changed the sales process fundamentally in many environments.

Key Account Management 130

Key Account Management Account Management Value Proposition Client Relationships 130

Red Star Kim

MARCH 1, 2024

This is challenging as everyone is time poor and most communications are digital. And we know that face-to-face communication is most effective in building relationships. An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com). This way we build mutual understanding and empathy.

Stakeholders 130

Stakeholders Decision-making Emotional Intelligence Communication 130

Red Star Kim

FEBRUARY 21, 2024

When we meet someone, we show interest in them and learn about them (to build empathy and see the world through their eyes An introduction to emotional intelligence (EQ) and empathy (Video) (kimtasso.com) ) by asking questions. Questions are important when we meet someone new.

Negotiation 130

Negotiation Value Proposition Emotional Intelligence Decision-making 130

Red Star Kim

OCTOBER 16, 2023

Book review: The Management Shift by Vlatka Hlupic (kimtasso.com) Change management book – Switch (Chip & Dan Heath) (kimtasso.com) Education and internal communications People experience anxiety and fear when they are uncertain. Ask them to provide coaching and mentoring support to the next generation.

Management 130

Management Emotional Intelligence Onboarding Communication 130

Arpedio

JANUARY 5, 2024

Consistent Communication : Keeping in touch with clients, providing updates, and being responsive to their queries plays a crucial role. The Role of Emotional Intelligence in Sales Relationships Emotional Intelligence (EI) is crucial in sales, acting as a bridge between understanding customer needs and responding to them effectively.

Management 52

Management Emotional Intelligence Client Relationships Sales 52

Red Star Kim

DECEMBER 5, 2023

Four themes in the art of selling – Integrating marketing and sales (kimtasso.com) A creative exercise on engagement generated some interesting metaphors – for example, a brick wall suggesting a lack of communication, a carrot considering motivation and a Leonardo di Caprio shrug suggesting indifference.

CRM 130

CRM Marketing Interpersonal Skills Client Relationships 130

Hubspot Sales

DECEMBER 20, 2017

They include a salesperson's ability to relate and communicate with others, emotional intelligence, level of charisma and confidence, and more. Effective communicator. Emotionally intelligent. Finally, communicate with your manager. 4) Effective Communicator. Selling soft skills. Growth-minded.

Emotional Intelligence 145

Emotional Intelligence Communication Meetings Leadership 145

Hubspot Sales

AUGUST 31, 2022

When these team members walk into a meeting or join a call, they immediately put customers at ease with their conversational tone and genuine demeanor. Emotional intelligence (EQ). Research from TalentSmart EQ found that 90% of top sales performers are high in emotional intelligence. They are humble.

Emotional Intelligence 145

Emotional Intelligence Publishing Communication Management 145

Brooks Group

JUNE 27, 2022

In addition, being transparent and keeping communication open, both during and after the negotiation process, can help build trust between parties. By understanding the customer’s needs and wants, you can tailor your sales pitch to better meet their needs, increasing your chances of making a sale. Persuasive Communication.

Negotiation 84

Negotiation Emotional Intelligence Sales Profitability 84

Account Manager Tips

OCTOBER 21, 2021

Always have a meeting with your client scheduled for sometime in the future. Even if they ghost you between meetings, you have those placeholders to catch up. Rebalance your communication expectations to align with your value as a supplier. You may need to approach your communication from a different angle.

Key Account Management 246

Key Account Management Client Relationships Negotiation Suppliers 246

CMOE

FEBRUARY 11, 2022

Intuitive listening is the foundation of strong communication and trustworthy relationships. Respect two-way communication. Emotional Intelligence. Emotional intelligence taps into how a person’s presence, mannerisms, and choices affect others. Good Listening Skills. Great leaders actively listen.

Emotional Intelligence 94

Emotional Intelligence Leadership Decision-making Construction 94

CMOE

AUGUST 6, 2021

It’s easy to focus all your attention on personality during an interview, but it’s essential to find someone who will meet the jobs demands as well as fit the organizational culture. Once you gain good insight into their strengths, have a one-on-one meeting to discuss ways those strengths can help drive the team and company forward.

Government 66

Government Emotional Intelligence Innovation Construction 66

Red Star Kim

FEBRUARY 15, 2024

There are many aspects of consulting competencies and attributes: emotional intelligence, analytical, problem-solving, delivery of results, leadership, project management, commercial orientation, entrepreneurial spirit, team work as well as functional expertise and market/sector knowledge. What is a consultant? Consultancy.uk

Facilitation 130

Facilitation Decision-making Emotional Intelligence Acquisition 130

Hubspot Sales

MAY 26, 2023

If you lead a sales team, don’t leave your agents empty-handed; give them the training and resources they need to be prepared to communicate with customers and prospects. Training Sessions One way to gain knowledge and confidence to communicate with prospects and customers is to practice the craft in training sessions.

Emotional Intelligence 106

Emotional Intelligence Software Software Communication 106

Hubspot Sales

AUGUST 24, 2023

It can gather intelligence, saving time and personalizing prospect communications. Artificial intelligence (AI) sales reps have revolutionized the sales domain, offering various applications that transform sales professionals‘ operations. The application of generative AI in sales is diverse.

Artificial Intelligence 85

Artificial Intelligence Emotional Intelligence Negotiation Sales 85

MDI Training

NOVEMBER 14, 2023

While AI can assist to some extent in identifying individual strengths and weaknesses , the interpersonal and emotional intelligence required for effective coaching is a capability that AI has not yet fully achieved. Coaching potential This is one of the biggest challenges for AI. Who do we delegate to?

Leadership 52

Leadership Artificial Intelligence Digital Transformation Co-Creation 52

Hubspot Sales

NOVEMBER 14, 2018

When we talk about emotional intelligence , one of the most important things we're referring to is the ability to recognize, understand, and respond to the emotional state of others in an appropriate way. You need to possess the ability to engage on an emotional level and become a resource for potential customers.

Emotional Intelligence 101

Emotional Intelligence Sales Communication Decision-making 101

CMOE

OCTOBER 15, 2021

Learn and apply different leadership styles: Daniel Goleman, an expert on emotional intelligence, explains there is not one type of leadership style that reigns over all others. Possess highly effective communication skills. Great mentors have the capacity to be aware of, control, and express their emotions appropriately.

Leadership 59

Leadership Emotional Intelligence Organization Communication 59

MDI Training

MAY 30, 2023

IDGs aim to help you as a leader develop your emotional intelligence, self-reflection, values, and leadership philosophy. For example, programs can be implemented to promote self-reflection, strengthen emotional intelligence or develop a sustainability-oriented leadership personality.

Leadership 52

Leadership Digital Transformation Emotional Intelligence Co-Creation 52

Arpedio

OCTOBER 17, 2023

Effective recruitment strategies may include: Behavioral interviews: Conduct in-depth interviews to assess a candidate’s problem-solving skills, emotional intelligence, and their ability to handle challenging client situations. It fosters a sense of belonging, motivation, and job satisfaction.

Account Management 52

Account Management Management Client Relationships Emotional Intelligence 52

Chally

JANUARY 27, 2022

In order to meet quotas or exceed expectations, these ten skills require honing your soft skills as well as direct and indirect customer relations. Soft skills, also known as interpersonal skills, equate to having a higher emotional intelligence. It can be difficult not to focus on meeting quotas or sales targets.

Interpersonal Skills 52

Interpersonal Skills Emotional Intelligence Negotiation Sales 52

Jermaine Edwards

DECEMBER 6, 2023

How does trust show up in our everyday communication and engagement? It happens when who you are to your customer (your character, honesty, challenge, consistency, values and more) becomes something that impacts the way they integrate, communicate, share and create opportunity with you. This isn’t easy. How do we correct this?

Emotional Intelligence 130

Emotional Intelligence Client Relationships Key Account Management Negotiation 130

Brooks Group

JANUARY 25, 2023

Developing Rapport The Oxford English Dictionary defines rapport as “a close and harmonious relationship in which the people or groups concerned understand each other’s feelings or ideas and communicate well.” It’s not always an easy task to understand another person’s feelings and communicate well with them.

Emotional Intelligence 76

Emotional Intelligence Sales Training Decision-making Communication 76

CMOE

JUNE 21, 2021

Supervising can be extremely rewarding but also challenging—there are varying personalities, communication styles, skill sets, and roadblocks to manage, all while trying to maintain high-quality output. Key soft skills include: Communication : About 86 percent of employees and executives attribute workplace failure to a lack of communication.

Onboarding 98

Onboarding Leadership Emotional Intelligence Communication 98

Hubspot Sales

APRIL 4, 2023

Identify one or two relevant examples demonstrating your ability to meet the expectations outlined in the job description. Based on the data, I identified several areas for improvement, including better communication from leadership, more opportunities for professional development, and a more inclusive workplace culture.

Supply Chain 106

Supply Chain Leadership Construction Artificial Intelligence 106

Shapiro Negotiations

MARCH 9, 2023

The art of negotiation is being able to interact and communicate with others effectively to reach a goal — and it is a skill you likely use in your work every day. It is important that you prepare well in advance for every meeting. Working from a win/lose mindset. Not knowing your client. Keep track of your promises.

Negotiation 52

Negotiation Emotional Intelligence Construction Meetings 52

Zendesk

JANUARY 19, 2021

Thanks to neuroscience, psychology, and sociology, we now have insight into what’s happening in the minds of people who clash: Conflict causes stress, and stress causes poor communication. Poor communication escalates the conflict. Poor communication escalates the conflict. Choose the best communication channel.

Negotiation 96

Negotiation Emotional Intelligence Communication Management 96

Hubspot Sales

DECEMBER 8, 2017

Emotions are contagious. This condition is called “emotional contagion” or “the transmission of moods.” Moods are typically communicated and transferred to others, whether those emotions are positive or negative. Meet with mentors who will help them work more strategically or do something differently.

Insurance 109

Insurance Emotional Intelligence Brainstorming Sales 109

MDI Training

SEPTEMBER 29, 2023

But to successfully use AI, leaders need skills such as data literacy to understand AI-generated insights, critical thinking to interpret AI recommendations, and emotional intelligence to manage teams effectively. Read More 10 tips for effective communication with dominant partners by Aline | 20. If you meet such a.

Leadership 52

Leadership Artificial Intelligence Digital Transformation Emotional Intelligence 52