Planview
APRIL 6, 2022
We’re going to look at how the PMO Delivery Lead of a global telecommunications company successfully implemented demand management software. This leading telecommunications company has more than 105,000 employees and contractors, which are operating across 21 different countries. The Path to Successful Implementation. The result?
Sales Outcomes
APRIL 5, 2022
For example, if your firm sells telecommunications or software, it might be beneficial to nurture a relationship with an academic specializing in large organization digital transformation. Developing an approach to communicate with them often involves more than making a LinkedIn connection, which takes time.
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Zendesk
MARCH 1, 2024
Intelligent call routing (ICR) is a refined telecommunications technology that efficiently directs incoming calls based on various factors, such as the caller’s needs and agent availability. Intelligent prioritization ensures the right calls reach agents faster, minimizing hold times and reducing overall queue length.
Zendesk
APRIL 9, 2021
For Uzoma “Zo” Orchingwa, the “extremely exploitative” cost of communications for people who are incarcerated is unacceptable. “It It damages low-income families by extracting resources and harms communities because the less contact someone who is incarcerated has with loved ones, the more likely they are to recidivate.”.
ACT
SEPTEMBER 12, 2023
The Cellular Telecommunications and Internet Associations (CTIA) guidelines require businesses of all sizes to obtain consumer consent before sending commercial SMS messages. But in a world where consumers have many communication options, is text message marketing even effective? So, how do you personalize your SMS campaigns?
Zendesk
FEBRUARY 22, 2022
If your prior work experience includes practicing skills like problem-solving, negotiation, communication, empathetic listening, and goal setting, then you’re a promising candidate for a sales position. Inside sales reps must be comfortable using digital forms of communication and navigating different software platforms.
Desired Path
AUGUST 5, 2020
How can we start to prioritize customer centricity without seeming like we’re only doing it out of desperation now? At the start of the pandemic everyone was scrambling and communication was slowed for anything other than the highest priority topics. People have many questions about how to handle this.
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