Zendesk

JULY 12, 2023

With the help of AI, Mishar said, companies will gain actionable insights—information that stands to transform the customer experience. Meanwhile, AI will fundamentally change how support teams—and the world at large—interact with software, Mishra predicts.

Artificial Intelligence 52

Artificial Intelligence Procurement Retail Software 52

Zendesk

OCTOBER 5, 2023

De-siloing support Before implementing Zendesk, Mizuno’s support department divided support calls between consumers and customers. The two teams were siloed, with one team helping consumers with questions about products and warranties, while another team worked with retail customers. Now, those two teams are blended.

Procurement 52

Procurement Manufacturing Retail Facilitation 52

Zendesk

DECEMBER 1, 2021

Getting there, however, requires more than good intentions—it takes implementing a customer lifecycle management process. This guide will help you understand what is meant by customer lifecycle management , why it’s the key to a great customer experience, and how to avoid common mistakes in developing a client lifecycle management process.

Management 52

Management Procurement CRM Customer Experience 52

DemandFarm

AUGUST 31, 2023

As Julie Lentz, Head of Industry Retail Sales, Google puts it: “ Selling is a science, and an art. As the digital age evolves, customers will continue to evolve from passive recipients to active participants. It’s less about ‘selling software’ and more about demonstrating how it can transform operations and yield ROI.

Digitalization 52

Digitalization Retail Sales Decision-making 52

PandaDoc

NOVEMBER 2, 2023

Much like a chameleon changes colors to blend in diverse terrains, sales order automation (SOA) solutions fit different platforms, equipping businesses with more customer-centered services. Key takeaways SOA solutions can help automate repetitive tasks, enhance customer interactions, minimize errors, and boost overall productivity.

B2C 52

B2C Supply Chain CRM e-Learning 52

Insightly

SEPTEMBER 19, 2023

A comprehensive CRM strategy not only helps companies streamline operations but also empowers them with invaluable insights into their customers’ preferences. An effective CRM strategy example might involve an online retailer segmenting its customers based on purchase history data.

CRM 52

CRM Insurance Healthcare Manufacturing 52

Insightly

SEPTEMBER 19, 2023

A comprehensive CRM strategy not only helps companies streamline operations but also empowers them with invaluable insights into their customers’ preferences. An effective CRM strategy example might involve an online retailer segmenting its customers based on purchase history data.

CRM 52

CRM Insurance Healthcare Manufacturing 52