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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

In business, it has created an opportunity to reflect on how companies are managing customers, and it has given customers a window of opportunity to re-evaluate their supplier relationships to determine which partnerships are truly valuable. But that’s a topic for a different day. 4: Focus on value. Value is a thing.

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The Business Review: a modern classic, so important also during difficult times

KAM With Passion

What is true in the private life is true in business as well, especially between a supplier and their customers. As a company, business unit or sales leaders, here are a few facts to keep in mind: First, In B2B, on average, 70% of revenue comes from existing customers. Third, in a difficult time, customers need support.

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Nov 24 – Customer Success Jobs 

SmartKarrot

Role: Director of Customer Success Location: Remote, United States Organization: Hawke Media As a Director of Customer Success, you will establish a culture of high performance, accountability, and solutions-oriented thinking. Apply here: [link]. Apply here: [link]. Apply here: [link].

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Becoming the expert for your customer

Jermaine Edwards

Despite this, you can be the expert on delivering results for your customers. To do this doesn’t require you knowing everything about the customer. It requires you understanding the things that matter most and that influence your customers success. 2 – Technology and Innovation. And most will just not do it!

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How Aggreko gained complete transparency into the health of their accounts

Arpedio

Aggreko is a supplier of temporary power generation equipment and of temperature control equipment using the latest fuels and storage solutions. Nikolaj Lund, Customer Success Manager. +45 Follow us on LinkedIn to get all the newest perspectives and insights around strategic relationship management and sales innovation.

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How Aggreko gained complete transparency into the health of their accounts

Arpedio

Aggreko is a supplier of temporary power generation equipment and of temperature control equipment using the latest fuels and storage solutions. Nikolaj Lund, Customer Success Manager. +45 Follow us on LinkedIn to get all the newest perspectives and insights around strategic relationship management and sales innovation.

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3 Guidelines for Managing Disruption

Blue Canyon Partners

Next level technologies, marketplace demands, business consolidations, altered customer behaviors, supply chain interruptions and other disruptors influence many B2B business environments. As an example, for many years regulatory pressures and new technology motivated HVAC suppliers to design and develop next generation smart products.