SmartKarrot

JANUARY 16, 2024

Today, I’m thrilled to shed light on a crucial but often overlooked aspect of customer success – the role of operations. Join me as we explore the untold story of how Customer Success Operations (CS Ops) plays a pivotal role in shaping the customer journey. Reporting Structure: Directly to CEO or CRO?

Customer Success 8

Customer Success Finance Strategic Thinking Negotiation 8

Strikedeck

NOVEMBER 24, 2020

Vincent Manlapaz, in an interview with Jon Triggs talks about how CS has grown in alignment with sales, product, marketing, and engineering teams. This alignment involves strategic thinking, quantitative analysis, and a line of sight in improving the customer’s bottom line.

Strategic Thinking 59

Strategic Thinking Marketing Sales Onboarding 59

Envisio

JANUARY 24, 2024

” ― Toni Morrison A new year, a new chance to shift our perspectives, understand one another and the systems around us, and take our strategic thinking to new heights. Heather Lee, Senior Customer Success Manager, Envisio Recommendation: “Switch” by Dan and Chip Heath “All of our customers can use the advice in it.

Government 105

Government Leadership Innovation Decision-making 105

SmartKarrot

JULY 1, 2020

With the convergence of data availability and business needs, these innovators are taking a notch up beyond the mundane support and service and proactively driving enterprise customer success. To ensure that your customers achieve their actual desired outcomes, it is you who has to work them towards the goal. Let’s dive in.

Customer Success 10

Customer Success Innovation Strategic Thinking Communication 10

ProlifIQ

JUNE 21, 2023

By identifying and categorizing strategic customers, account managers can allocate appropriate resources, tailor their approach, and develop customized strategies to meet the specific needs of each account. Strategic account management planning involves proactive and strategic thinking.

Account Management 52

Account Management Management Account Planning Stakeholders 52

SmartKarrot

MAY 12, 2023

This article will discuss the top 6 Key Account Management skillsets that are crucial for driving business success. Strategic Thinking and Planning One of the most important skills for a Key Account Manager is the ability to think and plan strategically.

Key Account Management 10

Key Account Management Account Management Management Interpersonal Skills 10

SmartKarrot

MAY 24, 2022

Work in partnership with Client Success, Sales, and internal teams to create and grow existing advertiser relationships; ensuring successful and accurate campaign implementation and contractual obligations are met. Act as an advisor and instill trust into customers on the technical workings of People.ai, People.ai

Customer Success 3

Customer Success Strategic Thinking Advertising Stakeholders 3

Zendesk

JULY 26, 2021

It is the job of the sales enablement team or manager, as well as the marketing and sales teams. Marketing team members develop, manage, and track content that sales agents use to move buyers and customers further down the funnel. Know your customer. Successful sales enablement is built on customer data.

Sales 52

Sales Sales Training Software Software 52

SBI

JULY 1, 2020

This is a dramatic shift from backward-looking, record keeping activities to revenue-driving strategic thinking. Perhaps your marketing team is noticing some new market trends, your customer success team identifies additional client business needs, or your product team is inspired to develop a new offering.

Account Planning 72

Account Planning Decision-making Stakeholders Leadership 72

Openview

JULY 25, 2018

As a startup at the expansion stage , there’s no doubt in my mind that you will look towards the enterprise market if you haven’t already. However, as an enterprise sales person for over 20 years, I’ve got to tell you – you really only get one shot at this market. Calculate your total addressable market. Here’s how I do that.

Sales 79

Sales Brainstorming Prioritization Decision-making 79

SmartKarrot

MAY 29, 2020

When it comes to the roles and responsibilities of an account manager, it is to foster the customer relationships, interact with the marketing and sales team to prepare sales pitches, establish innovative marketing strategies as well as media proposals. He or she communicates customer plans to other members of the team.

Account Management 10

Account Management Management Healthcare Negotiation 10

SmartKarrot

OCTOBER 6, 2022

The account manager should also be responsible for overlooking the customer-facing initiatives organized by the other teams. For example, they need to connect the marketing & advertising teams with the users to get testimonials. The account managers have to act as the customers’ guide to the entire organization. .

Account Management 10

Account Management Management Negotiation Stakeholders 10