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Conversation skills book review 1 – How to talk to anyone about anything – James W. Williams

Red Star Kim

I’m often asked if there are any books to supplement people’s learning – or for those who want a deeper dive into the topic. He argues that confidence and charisma are skills that can be learned, honed, practiced and mastered. Williams: Books, Biography, Blogs, Audiobooks, Kindle ).

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Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser (2014)

Red Star Kim

Clients also ask if there are any books to supplement people’s conversational skills learning – or for those who want a deeper dive into the topic. So here is Conversation skills book review 3: Conversational intelligence – How great leaders build trust and get extraordinary results by Judith E Glaser.

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Change Management – Heads, Hearts and Hands

Red Star Kim

Learning anxiety was another – which led to fears about temporary incompetence, punishment for incompetence, loss of personal identity and loss of group membership. Research on leadership and emotional intelligence (EQ) (kimtasso.com) shows that adaptability is one of the 12 domains of emotional intelligence (EQ).

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Book review: Neuroscience for learning and development by Stella Collins

Red Star Kim

The 2019 second edition of this book (subtitled “How to apply neuroscience and psychology for improved learning and training” ) provides fascinating insight and practical ideas to incorporate neuroscience into learning and development initiatives. Book review: Neuroscience for learning and development by Stella Collins.

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Telephone skills: Anxiety, voice, etiquette and the client experience

Red Star Kim

And partly because during this time, when people were working from home, it was hard to learn telephone skills from the people around you. E – Echo. Some of the things that delegates found most useful included: Empathy and emotional intelligence (EQ) – see a short video. Although cultural sensitivity is needed.

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Book review: Sales Mind – 48 tools to help you sell by Helen Kensett

Red Star Kim

They are organised into sections: The seller mind shift To see To think: Synthesising your sell To think: Communicating your sell To improve Closing the sale Selling skills The author considers the difference between using our innate natural selling skills compared to learned techniques. To learn It’s rare to have 100% sales success.

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20 insights on change management processes and communication

Red Star Kim

We also observed that a lot of change was achieved during Covid as learning anxiety was outweighed by survival anxiety and everyone was in the same boat so there was persuasive “social proof” to change. Listen carefully to what people say – and validate their emotions and views. Change communications. Resistance is inevitable.