Zendesk

JULY 19, 2022

A practical guide for IT leaders on delivering exceptional customer and employee experiences. IT leaders at mature organizations invest in both customers and employees while keeping operational costs low, often with limited resources. This is the key to unlocking business growth and getting a fast return on investment. Forrester’s Successful Digital Transformations Focus On Three Core Elements provides a practical guide for IT leaders to learn from mature CX organizations on issues of culture, b

Digital Transformation 98

Digital Transformation Digitalization Business Growth Customer Experience 98

Hubspot Sales

JULY 19, 2022

If you’re not already taking advantage of digital payments, it’s a promising untapped opportunity that's accessible to most online businesses — and B2B businesses should invest now. E-commerce (accepting virtual payments) has already grown significantly among B2C brands, and the digital payment market is predicted to more than double by 2026 , growing from a market size of $80B to $180B.

B2B 85

B2B Digitalization CRM B2C 85

Sales Readiness Group

JULY 19, 2022

Leadership and management skills often get confused and interchanged when talking about developing more effective front-line sales managers (FLSMs). But there are some key differences.

Leadership 62

Leadership Sales Management Management Sales 62

ACT

JULY 19, 2022

Integrating your loan origination software (LOS) and your CRM may be the most effective sales investment your bank can make. Need more time to sell? Forrester Research (along with other research) reports that salespeople spend less than 35% of their time selling. Each member of your sales team was hired for their skill, expertise, and natural talent for sales.

CRM 52

CRM Financial Services Banking Software 52

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Strategic Communications

JULY 19, 2022

I gave a presentation on employee communications recently to a group of about 80 HR people representing about 60 different organizations. I asked the group, through a show of hands, to indicate how many had an internal communication plan. None. Wow. Conversely, a majority of the group had external, or marketing plans in place. What a missed opportunity.

Communication 52

Communication Publishing Digitalization Organization 52

ACT

JULY 19, 2022

A recent study estimates that 87% of home buyers use a real estate agent. At the same time, 94% of those buyers reported that they were satisfied with their experience. Satisfied customers are often repeat customers who likely provide referrals , thereby making them crucial to the success of today’s real estate professionals. Investing in a quality real estate CRM is a great way to ensure you’re the agent your repeat customers contact when they need to buy or sell a home.

CRM 52

CRM Software Software Small Business 52

QYMATIX

JULY 19, 2022

Joachim Meyn worked in sales for many years and reports here on his experiences and learnings about the introduction and acceptance of new technologies in this area. From the title, one could now deduce that sales has a problem with the acceptance of new technologies. But, new technologies and innovations are not accepted differently in sales than in other areas of the company.

Sales 40

Sales CRM Innovation Communication 40

The Center for Sales Strategy

JULY 19, 2022

You scheduled a meeting with a strong Target account. You're excited about the meeting as this has the potential to be a big prospect, but when you arrive, the first thing you hear is “You have 10 minutes. What are you pitching me today?”. If you're in sales, this is something you have likely heard before… and it's frustrating to hear. Basically, the decision maker is saying “I’m busy and I don’t believe you will benefit me or my business in any way.

Sales 22

Sales Meetings 22

Kainexus

JULY 19, 2022

While initially implemented in the automotive sector, the Lean manufacturing continuous improvement methodology can help organizations in every industry operate more efficiently. Applying Lean principles paves the way for improved quality, higher customer satisfaction, lower costs, and increased employee engagement. Far from a simple project management approach, Lean is a way of thinking that leads to innovation and improvement.

Manufacturing 16

Manufacturing Innovation Organization Management 16

SmartKarrot

JULY 19, 2022

Don’t you remember your fondest memories? Your memories are great reservoirs of your ideas and behavior. Customer memories are great ways to drive customer loyalty and are crucial to customer experience. Your customers need to keep receiving great experiences to develop great memories. A bunch of good positive experiences makes it easy to choose a good memory.

Customer Experience 10

Customer Experience Onboarding Customer Success B2B 10

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Zendesk

JULY 19, 2022

In November 2021, U.S. workers left their jobs at the highest rate in 20 years, according to Pew Research. The main reasons? Low pay, few opportunities for advancement, and feeling disrespected at work. But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

Apptivo

JULY 19, 2022

Introduction. In a digital world, every aspect of business has transformed; marketing is no exception. Marketing in the past had always been a hit or miss: it was not customized for any group or individual. It was designed to reach everyone, including those who were not interested in the marketed products, or those who were not the intended target audience, or those who could not afford the products.

CRM 98

CRM Marketing Advertising Software 98

Zendesk

JULY 19, 2022

In November 2021, U.S. workers left their jobs at the highest rate in 20 years, according to Pew Research. The main reasons? Low pay, few opportunities for advancement, and feeling disrespected at work. But various factors contribute to employee satisfaction (or a lack thereof). To create a happy workforce, senior leadership needs to talk to team members to understand their unique employee experience and identify areas of improvement.

Decision-making 98

Decision-making Remote Working Organization Customer Experience 98

SmartKarrot

JULY 19, 2022

Role: Director of Client Success Location: Tampa, FL, US (On-site) Organization: MiSource As a Director of Client Success, you will manage a team of Account Managers to provide leadership, training, and coaching. Develop a sales strategy to achieve organizational sales goals and revenues through expansion of existing accounts. Set individual sales targets/KPI’s with the Account Management team.

Customer Success 3

Customer Success Account Management Onboarding Acquisition 3

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

CMOE

JULY 19, 2022

Organizations have spent nearly $160 billion on training and education. Yet: 58% of workforce members haven’t received leadership training. 77% feel there is a leadership gap at their company. 63% of millennials (the largest generation in the U.S. workforce) express that their leadership skills are not fully developed. There is a lack of leadership, and this situation needs to change.

Leadership 52

Leadership Emotional Intelligence Construction Strategic Thinking 52

Hubspot Sales

JULY 19, 2022

Raise your hand if you’ve ever gotten a bill, and then had to dig through the company’s website just to find out how or where to pay it. Imagine if you could just teleport straight to the payment screen, with all the purchase details already filled in. That’s exactly what payment links do. If you’re a customer wondering if you can trust a payment link, or a business thinking about adding pay-by-link to your site, put your hand down and read on.

Retail 21

Retail CRM Marketing Sales 21