Customer Think

JANUARY 26, 2023

Contact center leaders, your time is now. Customer service and customer experience analysts and thought leaders are suggesting that the contact center is “the next big tech frontier.” Investment in the contact center is increasingly—finally.

Customer Experience 145

Customer Experience 145

Hubspot Sales

JANUARY 26, 2023

Decades ago, the thought of creating a profitable business was a distant dream. Now with the internet, the possibility of digital entrepreneurship is open to everyone. You can connect with millions of people globally for only a fraction of the cost of traditional marketing. Plus, finding and connecting with your target audience is easy with social media.

Digitalization 94

Digitalization eCommerce Finance Internet 94

Customer Think

JANUARY 26, 2023

Center will focus on CX solutions that enable hyper personalized and seamless customer engagement physically and in the metaverse

Customer Experience 98

Customer Experience Digitalization 98

Sales Readiness Group

JANUARY 26, 2023

Congratulations! You have just been promoted from salesperson to sales manager, now what? For many sales organizations, promoting from the field to fill vacant sales manager roles is the standard operating procedure, and it’s easy to see why. Promoting a sales star into a management role is a quick way to fill a vacant position. Moreover, according to research by the Institute for Corporate Productivity, organizations with higher percentages of internally promoted managers have lower turnover ra

Sales Management 62

Sales Management Management Sales Organization 62

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

Customer Think

JANUARY 26, 2023

Homo Economicus – the characterization of people as rationally guided wealth-maximizing missiles in their behavior — never really was more than a textbook stick figure characterization. This one-dimensional theoretical view, however, dominated economic and business thinking for the past century and remains strong even today.

Customer Experience 81

Customer Experience 81

Account Management Skills

JANUARY 26, 2023

While preparing for a seminar with David C Baker , I’ve been reflecting on what de-motivates account managers. Unlike many agency advisors, David has invested in profiling account managers. His research over many years shows there are behaviour patterns. In this 2Bobs podcast episode , he shares what he has discovered. Not only could I recognise myself, but I have been training account managers since 2016 and can validate his findings.

Account Management 52

Account Management Management Account Growth Client Relationships 52

The Center for Sales Strategy

JANUARY 26, 2023

Have you ever played the hot and cold guessing game? “You’re freezing cold, you’re thawing out, you’re getting warmer, you’re on fire!” The person in charge of the game hides an object and then gives you feedback based on how close (hot) or far (cold) you are from what they’ve hidden. Now imagine searching for their hidden object without receiving any feedback on how hot or cold you are.

Sales 20

Sales 20

Customer Think

JANUARY 26, 2023

Imagine thousands of shoppers flocking to your latest store opening, trying on outfits and making big purchases. And there is no actual store. This is what the retail industry is poised to capture with the help of fully immersive virtual reality, or the metaverse.

Retail 64

Retail Marketing Customer Experience 64

MDI Training

JANUARY 26, 2023

Why do you like your job? Is it the work, the salary, or perhaps the interaction with your colleagues? The latter is being neglected in many companies, especially during the pandemic. Until then, people had lunch together from time to time, chatted briefly at the coffee machine or worked together on projects. How to foster exhange and strengthen social capital in the workplace.

Digital Transformation 19

Digital Transformation Leadership Digitalization Meetings 19

Customer Think

JANUARY 26, 2023

Before the end of the year, I was looking through my library of past business books and came across an “oldie but goodie”, The One to One Future Building Relationships One Customer at a Time by Peppers and Rogers.

Publishing 59

Publishing Marketing Customer Experience Digitalization 59

Advertiser: ZoomInfo

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

B2B

Force Management

JANUARY 26, 2023

Achieving 100% forecast accuracy is a goal for any sales organization, but at times it can feel out of our hands. So many factors affect a successful forecast: external economic factors, problems within the buyer organization and the ability of sales teams to predict and execute their number. How do you improve forecast accuracy as a sales leader?

Organization 16

Organization Sales 16

Customer Think

JANUARY 26, 2023

This pioneering integration of CXone Expert and OpenAI's generative modeling enables consumers to resolve issues with human-friendly automated self-service

49

49

Upland

JANUARY 26, 2023

Today, the horizon of B2B selling looks different than it did even just a few years ago. The world has undergone several drastic revolutions in only a few years. Technological innovations, digitalization and workstyle evolutions that were being signaled years ago have today come to fruition. We are a more connected, virtual, and tech savvy business world than ever before.

Account Planning 195

Account Planning B2B Decision-making Acquisition 195

Planview

JANUARY 26, 2023

As a project management leader, you’ve likely encountered the challenges of using multiple project execution methodologies (such as: waterfall projects, as well as collaborative and Lean-Agile work delivery). This process can be overwhelming for even the most experienced PMO, especially when supporting teams and their work methods of choice, but it doesn’t have to be.

Healthcare 59

Healthcare Stakeholders Finance Communication 59

Advertisement

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

Meetings

Zendesk

JANUARY 26, 2023

Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Virtru Secure Share Virtru Secure Share (Support) helps you close support tickets faster by making it easier to securely exchange sensitive information with customers–without ever leaving Zendesk. Virtru Secure Share for Zendesk lets you share encrypted files of nearly any size and creates a safe space for your customers to submit confidential information to you, encrypted and linked directly to thei

Internet 52

Internet Construction Government Profitability 52