Tue.Sep 12, 2023

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Wellness as an Essential Focus for the Holistic Leader

Vantage Partners

What is a holistic leader? We’ve worked with hundreds of organizations implementing leadership development training, and we believe the most effective leaders act along three dimensions: They lead self, they lead others, and they lead the business. One leadership element that cuts across each of these dimensions is the desire to create and nurture wellness.

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Boosting Sales Motivation: Strategies for the Fall Season

The Center for Sales Strategy

Four months are remaining in 2023. Yes, you read that correctly. And with only a few months left in the year, boosting sales motivation is crucial for achieving your annual targets and ending the year on a high note.

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Wellness as an Essential Focus for the Holistic Leader

Vantage Partners

What is a holistic leader? We’ve worked with hundreds of organizations implementing leadership development training, and we believe the most effective leaders act along three dimensions: They lead self, they lead others, and they lead the business. One leadership element that cuts across each of these dimensions is the desire to create and nurture wellness.

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Is it Time to Bid Farewell to the Email Customer Service Channel?

Customer Think

Rapid technological advancement and shifting consumer preferences have marked the last five years. Businesses now find themselves at a crossroads in the realm of customer service. Email has long stood as a stalwart among various communication channels, offering a reliable medium for customer-company interactions.

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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The Three Pillars of Leadership

Vantage Partners

Today’s leaders need to approach leadership on multiple levels — namely, as leaders of themselves, of their teams, and of the business. Through the integration of these three dimensions, leaders have the foundation to successfully thrive amidst uncertainty and complexity and drive their teams and the organization forward. The leader of self is self-aware, possessing emotional intelligence, demonstrating trustworthiness, and building one’s resilience for the turbulent voyage of leading through ac

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Announcing Planview Copilot: Accelerate Transformation and Action Data-Driven Strategic Decision-Making

Planview

AI is further accelerating the pace of disruption and widening the gap between digital leaders and laggards. At Planview, our mission is to build the future of Connected Work, where the world’s organizations can innovate at the speed of a startup. The past decade of digital transformation has made it clear how difficult innovating at speed can be for organizations mired in legacy systems, technical debt, and disconnected decision making.

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Recent research suggests that something has to change in the contact center space

Customer Think

It’s not been a great couple of months for customer experience. In the middle of June, Forrester released its US 2023 Customer Experience Index, which showed that brands’ CX Quality had fallen for the second consecutive year.

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The Three Pillars of Leadership

Vantage Partners

Today’s leaders need to approach leadership on multiple levels — namely, as leaders of themselves, of their teams, and of the business. Through the integration of these three dimensions, leaders have the foundation to successfully thrive amidst uncertainty and complexity and drive their teams and the organization forward. The leader of self is self-aware, possessing emotional intelligence, demonstrating trustworthiness, and building one’s resilience for the turbulent voyage of leading through ac

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Should I Use a Landscaping-Specific CRM?

Nutshell

A customer relationship management (CRM) platform is an essential part of any business tech stack. But when it comes to CRM platforms, there’s more than one type to choose from: industry-specific and general-purpose CRMs. This poses the tricky question, “Should I use a landscaping-specific CRM or a general-purpose one?” Today, we’re tackling that question and breaking down the difference between the two types of CRMs.

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Leadership Mindset: Adapting Amidst Ambiguity

Vantage Partners

Every leader possesses a particular mindset. That mindset—what and how leaders think and feel about their role, their people, their goals—drives what they say and do. Leaders can’t just be told what to do—“now it’s time to adapt and collaborate!”—or merely instructed to adopt or change any other fundamental behaviors. Such directed behavior changes might last for a while, until people forget and their underlying mindsets retake the reins.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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Report Automation: The Associated ROI

ClearPoint Strategy

Still struggling to produce monthly reports? Take a peek into report automation.

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Introducing AI Assist for Better, Faster Responses

Help Scout

AI won't replace teams that talk with customers every day, it'll make their jobs easier. Learn how Help Scout's newest AI feature can help teams write better, faster responses.

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CRM For Business Development

Insightly

The business landscape has evolved over the years, and customer relationship management ( CRM ) has become an integral part of any company’s growth and success. In a world where competition is fierce, a CRM for business development serves as a vital tool to not only manage existing customer relationships but also identify potential new clients and opportunities for expansion.

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6 Steps for scaling a small business to enter new markets

ACT

It’s finally happened. Your business has been on a steady upward climb, and you’ve reached the revenue targets for the year. And your brand image is starting to gain traction. But what’s next? Scaling your small business to the next level and taking over new markets. But before you set out to scale your business, understand this—over 469,500 new business applications were filed in the US in July 2023 alone.

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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CRM For Business Development

Insightly

The business landscape has evolved over the years, and customer relationship management ( CRM ) has become an integral part of any company’s growth and success. In a world where competition is fierce, a CRM for business development serves as a vital tool to not only manage existing customer relationships but also identify potential new clients and opportunities for expansion.

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How to grow your SMB with SMS Marketing

ACT

In today’s internet-savvy world, there’s no dearth of ways to stay connected with your target audience. The options are aplenty, from social media platforms and instant messaging apps to email and push notifications. But here’s the thing— small businesses often lack the resources to stand out from well-known brands on channels like social media and search engines.

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7 ways CX leaders can close the AI trust gap with customers

Zendesk

Few can deny the potential of AI to improve customer experiences, but many remain hesitant to trust it. That’s why building customer confidence in AI remains one of the biggest challenges facing CX leaders today. The reasons are understandable: AI is powerful, very technical, and can be difficult to understand. The name alone can spark fears of human obsolescence—or getting trapped in an endless loop with a chatbot that can’t help.

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Aspirational Account Planning – The Story

SalesGlobe

Unlocking the Growth Potential in Your Strategic Accounts Effective account planning is essential to growing the organization’s strategic accounts, which typically comprise most of the organization’s revenue and growth potential. However, many sales and operations teams have lost the purpose and impact of account planning and have fallen into a rote process of filling out forms and creating slides, becoming jaded by the perfunctory procedures of the past.

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ABM Evolution: How Top Marketers Are Using Account-Based Strategies

In times of economic uncertainty, account-based strategies are essential. According to several business analysts and practitioners, ABM is a necessity for creating more predictable revenue. Research shows that nearly three-quarters of marketers (74%) already have the resources needed to build successful ABM programs.

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How to Generate Local Leads? Lead Generation Guide

LinkedFusion

Local lead generation is the way to connect with your clients using online marketing strategies. These marketing strategies help businesses generate new opportunities. You can find both local, national, and international leads using lead generation strategies. Getting new customers using search engines is possible only after the optimization of your website.

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6 Best Growth Marketing Tactics That Works

Customer Think

Growth marketing is essential to scale your business revenue promptly. There are several growth marketing tactics and growth hacking tools that professional digital marketers use to increase the reach of a brand. This article shares the top growth marketing strategies that work for companies of all sizes and niches. What is Growth Marketing?

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The 9 Best Help Scout Alternatives (Including Features and Price)

Help Scout

Looking for a Help Scout alternative? Here are some Help Scout competitors, including features and price, so you can pick the customer service software that’s best for you.

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The secret to a successful fraud prevention strategy? Tearing down corporate siloes.

Customer Think

When customers interact with a known and trusted brand, they expect a positive, seamless experience. They probably have a certain goal in mind, whether it’s making a purchase, setting up an appointment or checking on a credit card transaction, but more likely than not, safety isn’t a top-of-mind issue. Until it is.

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How to Leverage Intent Data for Better Outcomes

Speaker: Susan Spencer, Principal of Spencer Communications

Intent signal data can go a long way toward shortening sales cycles and closing more deals. The challenge is deciding which is the best type of intent data to help your company meet its sales and marketing goals. In this webinar, Susan Spencer, fractional CMO and principal of Spencer Communications, will unpack the differences between contact-level and company-level intent signals.

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How Review Monitoring Helps Your Brand Grow

ReviewTrackers

Review monitoring represents a proactive approach to harnessing customer feedback and managing your brand’s online presence and reputation.

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DevOps and Digital Transformation: A Strategy for Success

Customer Think

The pace of change in today’s business environment is faster than ever. Emerging technologies, shifting customer expectations, and increased competition are pushing organizations to digitally transform in order to stay relevant and competitive.