Sales Readiness Group
JUNE 28, 2023
The role of a frontline sales manager (FLSM) is challenging. From supporting sellers and providing coaching to handling administrative tasks and reporting to leadership, they have a lot on their plates. At the same time, sales managers are becoming even more overloaded with administrative responsibilities, reporting requirements, and countless internal meetings.
The Center for Sales Strategy
JUNE 28, 2023
It’s common knowledge that professional athletes who reach peak performance no longer need coaching, right? Wrong. Even top-performing athletes still have coaches because there’s always room for improvement. Coaches observe what athletes can’t see – athletes are too busy playing! The same can be said for your sales team. Coaching helps your team members by boosting their confidence, improving their performance, and helping them see things they’re unable to see – they’re too busy selling!
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Zendesk
JUNE 28, 2023
Things move fast in the world of AI, and that pace of change evokes mixed feelings for people working in customer support. While the technology shows obvious potential for helping businesses provide richer customer experiences, it also spawns concerns about the unknown. In this episode, Zendesk’s Cristina Fonseca , vice president of product, chats with host Nicole Saunders about the challenges and opportunities AI presents.
Envisio
JUNE 28, 2023
Strategic planning is a key tool for running an effective public sector organization. When done correctly, it turns today’s vision into tomorrow’s reality–but in order to meet the goals in the plan efficiently, these organizations need a management reporting system that helps them implement their plan. In this way, a good management reporting software is the foundation for successful strategy execution.
2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.
Brooks Group
JUNE 28, 2023
This article is part of our Key Fundamentals of IMPACT Selling ® series. Ask a Direct and Simple Question The U.S. Marines conduct a great exercise to demonstrate how simple it is to tie up a sale (or in their case, gain commitment for enlisting). They line up all the new recruiters and ask them, “If I was a potential recruit, what would you say to gain my commitment?
Customer Think
JUNE 28, 2023
Great experiences — from the brand, product, and digital experience to the customer, employee, and user experience — are not a simple byproduct of great data. Those experiences — good, bad, or otherwise — are the result of the decisions companies make and the actions they take through their people, policies, processes, and culture.
Strategic Accounts Today brings together the best content for strategic account managers from the widest variety of industry thought leaders.
Customer Think
JUNE 28, 2023
Source: Shutterstock Key Takeaways Intuition is a cognitive process that draws on our past experiences and subconscious memories to produce a quick conclusion without conscious reasoning or analysis. It’s automatic and nondeliberative, but not necessarily irrational. Marketers need intuition.
SBI Growth
JUNE 28, 2023
Uncertainty still prevails in today’s business environment. For salespeople, it has led to significant challenges in sales productivity. The results from our recent research illustrate the problem clearly.
Customer Think
JUNE 28, 2023
Do you want to develop an effective local online marketing strategy for your business? Doing this can be a very powerful way of operating in a specific geographical location. It can massively help you boost your visibility in the eyes of local customers.
MDI Training
JUNE 28, 2023
Sustainable individualization in leadership – pious hope or real alternative? In line with the last blog post on our MDI website “ Inner Development Goals For a Better Leadership World “, this time we dedicate ourselves to the megatrend topic of individualization and the connection with the Inner Development Goals (IDGs) towards sustainable leadership.
Advertiser: ZoomInfo
Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr
Customer Think
JUNE 28, 2023
Since 2016, Alchemer Mobile (formerly Apptentive) has published a Mobile Customer Engagement Benchmark Report. For 2023, the Report compiles data from more than 1.2 billion app installs among Alchemer Mobile customers and breaks down the data into ten industries.
QYMATIX
JUNE 28, 2023
Most companies in the B2B sector have so far adjusted their prices based on factors such as production costs, competitive prices and supply and demand. Especially in the current situation, both wholesalers and manufacturers are struggling with rising raw material prices. How can you pass on such a price increase without losing all your customers? Dynamic pricing through AI-based predictive analytics, acts on a pricing strategy where companies can additionally adjust their prices for products and
Customer Think
JUNE 28, 2023
We have studied ways to best serve our customers ad nauseam. We use numerous metrics to gauge customer sentiments. We sit through seminar after seminar to learn the latest tactics to enhance the customer experience and spend thousands of dollars on cer.
SmartKarrot
JUNE 28, 2023
A key account means one of your business’ most valuable customers. How do you determine a client’s value to your company? While the term value is subjective, you can use a few parameters to recognize these customers, such as: They tend to recommend your business to new prospects The lion’s share of your revenue is from them They give your corporation credibility in the market After identifying these clients, you need to adopt an effective key account management strategy in order to cultivate mut
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How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.
Customer Think
JUNE 28, 2023
Today’s interview is with Deborah (Deb) Battaglia, Senior Vice President, Customer Experience at Assurant, Inc, a global B2B2C Fortune 300 company that provides risk management and insurance products to leading automotive, housing, and mobile technolog.
Nutshell
JUNE 28, 2023
It takes a lot of data to keep your business organized and efficient. One way to make the most out of the data your company uses every day is to integrate your customer relationship management (CRM) platform and your other software. CRMs are powerful tools for organizing and analyzing customer data. And when you integrate your CRM with other tools in your tech stack, your team gets a unified view of your data to increase efficiency and make better, data-driven decisions.
Hubspot Sales
JUNE 28, 2023
Virtually every sales professional who has ever sent emails to any prospects has seen their fair share of messages get stonewalled. Prospects are busy and particular — and exactly none of them want to waste their time on sales emails that don't offer value. So if you‘re noticing that prospects aren’t giving your emails the time of day, taking a good, hard look at your email strategy is an absolute must — and when you do, you should look out for some key email mistakes that often trip sales profe
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