Thu.Nov 02, 2023

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Rainmaking best practice in professional services firms (Selling behaviours)

Red Star Kim

As an fan of Challenger sales (and the variant Insight Selling Insight selling – building on consultative selling models (kimtasso.com) I was delighted to see that one of the originators – Matthew Dixon – turned his focus to selling in professional services. His research on rainmaker best practice is helpful for those providing sales training and coaching to lawyers, accountants and other knowledge-based professionals.

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Why "Winning" Internal Negotiations Leads to External Wins

Vantage Partners

As the world shrinks and becomes more interconnected, global clients have come to expect their preferred providers to deliver services and be accountable everywhere and anywhere. For the provider, the reality may be that they cannot deliver every service in every location this client requires, but they must rely on a network of partners. Whether those partners are truly third parties, or more like subsidiaries, business units, regional divisions, or something else, they are often in fact account

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Latest Podcasts: Skills for Sales Leaders

Force Management

This month, our Revenue Builders guests shared some valuable breakdowns of key leadership skills. From hiring to reporting and developing innovative and effective processes — these guests have definitely been there, done that in the sales world, and we're proud to bring you their stories. These podcasts include insights from leaders of some of the top startups and tech companies of the past decade: Hubspot, Snowflake, MongoDB and more.

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2 Big Ideas to Deliver Sales Velocity Today

SBI Growth

If there’s one market trend that’s been stressed repeatedly in more recent SBI research findings, it’s that many CEOs have been noticing a dip in commercial productivity, with sales cycles getting gradually longer. This poses a difficult challenge to CEOs: How do we do more with less? How can we continue to grow the business without investing in that growth?

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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3 Effective Strategies for Leading Across Generations in the Workplace

CMOE

As the modern workplace continues to evolve with a rich diversity of generations, embracing flexible leadership across these age groups is crucial for fostering collaboration, driving innovation, and achieving sustainable success in today’s dynamic business landscape. Flexible leadership relates to the leader’s willingness and ability to adapt the way they lead others to reflect the unique needs of the situation and the person being led.

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Why Enterprises Choose Node.js for Advancing Digital Transformation

Customer Think

The rapid digital transformation of the world around us brought about many changes. For example, enterprises are increasingly choosing Node.js as a tool for advancing their digital transformation. Why? Node.js offers a remarkable combination of speed, scalability, and versatility.

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What is workforce management?

Zendesk

What is workforce management? Workforce management (WFM) is a set of processes and technologies a business can use to manage employees and resources, optimize productivity, and ensure the organization complies with laws and regulations. The overarching goal of WFM is to create as much efficiency as possible. Many people can attest to cooking a nostalgic family recipe only to discover it isn’t quite how grandma used to make it, realizing later that it’s missing the secret ingredient—whether it’s

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Dispelling 5 Myths about AI in Marketing

Customer Think

Artificial Intelligence (AI) in marketing has been rapidly evolving throughout the years, picking up pace seemingly every day. In the late ’90s, the technology was used to cluster consumer behaviors to predict future ones (e.g.

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What Happens in a ClearPoint Strategy Evaluation?

ClearPoint Strategy

See how you can get one for free before the new year.

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Best approaches for a strong first-party data strategy

Customer Think

Preparing for a first-party data strategy is crucial for brands in today’s evolving landscape of data privacy regulations and cookie deprecation. This article is going to discuss the importance of a first-party data strategy, the challenges brands face in preparing for it, and the steps they can take to be successful.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How sales order automation helps boost customer loyalty, satisfaction, and your bottom line

PandaDoc

Automation helps define the competitive edge for modern businesses. It reduces friction and minimizes process latency by providing business owners with the right tools to stand out among the competition and sustain that momentum. Much like a chameleon changes colors to blend in diverse terrains, sales order automation (SOA) solutions fit different platforms, equipping businesses with more customer-centered services.

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Preparing Your Business for the Consumer Demands of 2024

Customer Think

It’s critical to stay one step ahead of the competition and value your consumers in a world of rapid change and transforming consumer attitudes. Since the pandemic took place, online retail sales have been steadily increasing, which has increased competition, pushed up client acquisition costs and complicated supply chain management.

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How AI is transforming the workplace

Zendesk

There’s widespread acknowledgment that AI will be a core component of great employee experiences moving forward. Teams are growing increasingly optimistic about AI’s potential to deliver quality employee support that’s faster and more cost-effective. This infographic shows how EX professionals are preparing for the rise of AI in the workplace and leveraging it to optimize workflows, increase employee engagement, and get more value with fewer resources.

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2X Acquires StraightArrow to Form the World’s Largest B2B MaaS Organization

Customer Think

Services Expand Across All Time Zones with Addition of Industry-Leading CPO Firm

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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The Myth of the Self-Service Voice of Customer Platform

Customer Think

Sounds great, just plug-and-play. The promise is bold: you can do everything yourself without the need of expensive support and get away from reliance on the research geeks. Empower organizations to manage their Voice of Customer (VoC) programs in-house without depending on vendor support.