Wed.May 19, 2021

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News from the field: Qualify, qualify, qualify

Holden Advisors

Are your sales teams spending enough time qualifying their opportunities and defining the right solutions for their customers? Here's how to know if they are on the right track. 3 critical actions should happen before your sales team proposes any solution to a customer: Uncover and define the value of your products and/or services from the customer's perspective.

Sales 195
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Why Salespeople Find Meetings With Their Manager a Waste of Time

The Center for Sales Strategy

Sales professionals are inherently focused on closing deals and increasing the number of accounts under their purview. As such, they are often impatient when it comes to their time and meetings with superiors are no exception. One-on-one sales meetings need not be inefficient. Sales managers that want to maximize the effectiveness of their sales team can do so with Individual Focus Meetings.

Meetings 112
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50 Powerful Sales Questions

RAIN Group

Great sales questions help you find out what’s going on in your buyer’s world. They help you connect with buyers, understand their needs, understand what’s important to them, and help them create better futures for themselves. They help you disrupt buyer thinking and change buyers’ perception of what’s true and what’s possible. They help you drive the sale forward and avoid pitfalls that can derail the sale along the way.

Sales 98
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Successful collaboration through mentoring, attentiveness and empathy

MDI Training

Successful collaboration, whether in a virtual or real environment, is defined by several important aspects. For example, the function of mentoring or virtual mentoring and, strongly linked to this, the key qualification of attentiveness. Leadership E-Learning By the way, Peter shows you in our new e-learning course successful virtual collaboration & mentoring step by step!

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2024, The Year of the Customer

2023's struggles fueled a shift: companies are ditching wasteful strategies in favor of data and AI-powered growth. Enter 2024, the year GTC takes center stage. Discover 5 ways a customer-centric approach unlocks new revenue and delivers lasting success.

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Four Keys to Aligning Sales With Marketing

Brooks Group

From the dawn of recorded history, it’s been widely accepted that two is better than one. We can consider Adam and Eve, peanut butter and jelly, and C-3PO and R2D2 among the infinite number of examples that prove this theory. Today, we’re going to talk about a duo that has, for quite some time, been reluctant to partner up – the equivalent of a bride and groom at a shotgun wedding.

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Video: AgileStrategy – How to Build an Agile Roadmap

OnStrategyHQ

Shift from timelines to trigger events. Gone are the days of subjective interpretations of projects and initiatives. Instead of operating on a set timeline, think about using trigger events. Action is taken when a specific, agreed-upon event is set to motion. Why? Trigger events are objective, quantifiable and predetermined. Video Transcription. Today’s Whiteboard Video is on agile roadmapping.

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Why the Best Sales Leaders are Great Coaches

Force Management

The best sales leaders are great coaches. If you’ve made the jump from sales rep to sales manager, you know that effective coaching is a learned skill. If you’ve seen the latest season of Netflix’s Last Chance U: Basketball, you know that Coach John Mosley Junior, Men’s Basketball coach at East Los Angeles College, thrives on coaching his players to success.

Sales 52
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How to kickstart your career as a customer service manager

Zendesk

Many customer service agents reach a point in their career when they decide they want to transition into a new role. Those next steps could take you in many directions: sales, customer success, or people ops, to name a few. But one of the most likely moves is to become a customer service manager. After years of helping customers find answers to their queries and honing your service skills , you’re ready to take on more responsibility.

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How to Invest in Yourself & Grow Your Business with Confidence w/Kelley Powell Ep#102

Strategic Planning and Management Insights

On this episode of the Strategy & Leadership Podcast, we're joined by Kelley Powell. Kelley is the CEO of the McLaurin Group, a company that supports founders and companies as their technology operating partner. She's also the author of Courage to Lose Sight of Shore: How to Partner with Private Equity to Grow Your Business with Confidence.

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Tech-Touch Customer Success: What Is It and How to Do It Right?

SmartKarrot

In the SaaS industry it is known that customers have high expectations. There is increased focus by companies on protecting their customer base and improving outcomes for them. B2B customers prefer a personalized experience and nearly 65 percent of them will leave if you don’t deliver as per their expectations. This puts huge pressure on customer success managers to deliver as per the wish of customer.

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How to Stay Competitive in the Evolving State of Martech

Marketing technology is essential for B2B marketers to stay competitive in a rapidly changing digital landscape — and with 53% of marketers experiencing legacy technology issues and limitations, they’re researching innovations to expand and refine their technology stacks. To help practitioners keep up with the rapidly evolving martech landscape, this special report will discuss: How practitioners are integrating technologies and systems to encourage information-sharing between departments and pr

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How to Write a Real Estate Listing Description that Sells

Outbound Engine

Did you know that 93% of homebuyers shop online for properties? This means your real estate listing description matters more than ever. A great listing is written to cast the property in its best light while making you look professional to both your client and potential buyers. But writing a compelling listing can be easier than you think. We’re here with eight tips for you to write a real estate listing description that sells.

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May 19 – Customer Success Jobs

SmartKarrot

Role: VP of Customer Success Location: Norfolk, VA, US Organization: xTuple As a VP of Customer Success, you will manage and scale the Customer Success team as they connect with customers, build relationships, drive adoption & growth, and cultivate enduring, successful customer partnerships. Develop a clear view of the customer lifecycle, always improving the plan to move the customer through their successful journey with xTuple.

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A more diverse workforce leads to better products

Zendesk

When people talk about hiring those with disabilities, the emphasis is often on what the candidates can’ t do. But 26 percent of people in the U.S. have some type of disability—from impaired vision to ADHD—and what these millions of people can contribute is profound. In fact, many speak of their disabilities as their superpowers. Still, underemployment among those who are disabled and of working age is high , especially among those without higher education.

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How To Choose The Best Help Desk Software For Your Business?

Apptivo

When finding the right tool for your growing support team, plenty of questions surround you as to what you should select. It is because of a lot of options, offerings, and different features that vendors have to offer; you cannot select a single one for your company. So, in this blog, Apptivo brings you answers to all your questions related to how to choose the best help desk software for your business?

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1st, 2nd, and 3rd Party Intent Data: Which Is Right for You?

How do 1st, 2nd, and 3rd party intent data compare? 1st, 2nd, and 3rd party data each have specific advantages and disadvantages. It comes down to four factors: accuracy, cost, control and quantity. This infographic explains the pros and cons of each and helps you understand which one is best for meeting your business objectives. Intent data can be a great way to fill your pipeline and close more deals.

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4 Challenges Sales Innovators Face [+How to Navigate Them]

Hubspot Sales

Sales innovation doesn't come easy. It's an uphill battle that requires boldness, effort, and — in many cases — a whole lot of luck. Innovators face all kinds of challenges at every stage of their development — that's just a given. These kinds of businesses are almost bound to hit hitches, stall at points, and have to adjust their strategies as they go.