Upland

AUGUST 9, 2023

Unlike the Leaning Tower of Piza, which has been standing for over 800 years, a relationship built on shaky ground will not last. For this reason, every partnership must have a core understanding at its center. Rather, it’s vital to the success of each and every deal we make. Unfortunately, many businesses fail to realize this.

Account Planning 195

Account Planning Innovation Decision-making Healthcare 195

Zendesk

APRIL 5, 2022

It’s impossible to overstate the importance of customer service. In this follow-up to our global CX Trends research, we’ve identified two key capabilities, artificial intelligence (AI) and conversational customer service , that are critical to produce the personalized, efficient experiences that keep customers coming back.

Customer Experience 98

Customer Experience Artificial Intelligence Prioritization Communication 98

PandaDoc

SEPTEMBER 2, 2020

Although 71% of companies say closing more deals is their top sales priority, further data from Forrester suggests that only 0.75% of leads generated become closed revenue. Rather than get frustrated by the challenges posed by seemingly-uphill sales battles, smart reps invest in ongoing education?

Sales Management 98

Sales Management Management Sales Publishing 98

Xant

MAY 20, 2021

We always say that, but it’s always true. We have more control and don’t depend on human intervention as much. They use more channels. They squeeze out more activity from reps, but then call it productivity. The thing is, it’s not productive. It’s just guessing at scale. Stop guessing.

CRM 77

CRM Prioritization Digitalization Facilitation 77

Nutshell

NOVEMBER 25, 2020

This also led to more distinction between various marketing avenues, such as commercial advertising, social media marketing, and search engine optimization. Like all of us, the internet got smarter and better with age , making it easy for marketers to send aesthetically-pleasing HTML emails en masse. Steal these templates!

Marketing 143

Marketing Publishing e-Learning Decision-making 143

Account Management Skills

JUNE 5, 2023

Rob started his PR agency in the early nineties and after eleven years he had built it up to 25 people, at which point he sold it and started Da Costa Coaching in 2007. Jenny Plant Honestly, is there anything you’d like to add to your past before I dive into the questions? Would it all still be worth it?

Management 52

Management Account Management Suppliers Onboarding 52

Xant

MAY 20, 2021

We always say that, but it’s always true. We have more control and don’t depend on human intervention as much. They use more channels. They squeeze out more activity from reps, but then call it productivity. The thing is, it’s not productive. It’s just guessing at scale. Stop guessing.

CRM 52

CRM Prioritization Digitalization Facilitation 52