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Bringing creativity to self-service: A CX Moment with Kajabi

Zendesk

Kajabi is the leading knowledge commerce platform for creators and entrepreneurs, helping its customers share and monetize their knowledge at scale by creating their own video courses, podcasts, and more—from your grandma monetizing her expert cookie baking to industry influencers or people who are passionate about a charitable organization.

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Sales automation software: The ultimate guide

Arpedio

Sales automation software: The ultimate guide Explore the ARPEDIO platform ← Back to blog In today’s fast-paced business landscape, sales teams face numerous challenges in managing accounts, seizing opportunities, and nurturing relationships with stakeholders. Sales, a pivotal function in any organization, is no exception.

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Executive Interview with William Tyree of @ringDNA

SBI

Just a few years ago, some analysts predicted that most sales people would be replaced by AI. Obviously, those analysts didn’t know much about B2B sales or AI. The truth is that AI cannot navigate nuances or create meaningful relationships well enough to sell when thousands or even millions of dollars are involved.

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Q&A with Chatdesk: How to make the holiday season a CX success

Zendesk

Lean on AI-powered tools to help keep up with increased demand. While some customers may be cutting back on holiday spending, e-commerce sales are up 32 percent this year. Empower your team to connect with customers on a personal level. Companies use our software to increase customer happiness, grow sales, and scale on demand.

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Account-Based Selling: A Deep Dive with Lee Levitt and Ulrik Monberg

Arpedio

Account-Based Selling: A Deep Dive with Lee Levitt and Ulrik Monberg Explore the ARPEDIO platform ← Back to blog In the ever-evolving world of enterprise sales, strategies and tools are constantly refined to meet the dynamic needs of businesses. Listen to the podcast here. He recalls a meeting with the CEO of a large insurance company.

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Being more strategic – Case studies and insights (Ireland May 2023)

Red Star Kim

Funnels for target client segments Another approach considered was to focus on the customer journey (marketing) and buyer funnels (sales) for a few selected segments (or personas). We considered strategic thinking, business strategy and marketing and business development strategy. ACCOUNTANCY UK accounting industry turnover up 16.6%

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Maximizing Customer Retention: The Role of Key Account Management in Customer Success Management

DemandFarm

The Changing Role of Customer Success Managers / CSMs in a Technological World “This season is an opportunity for the CSM to shine.” ( From episode #9 of The Shift podcast ). A McKinsey study reported that upselling and cross-selling can increase marketing ROI by nearly 30% and overall sales by approximately 20%.