SmartKarrot

JANUARY 5, 2021

The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

Insightly

MARCH 4, 2022

Your service-profit chain connects your internal and external marketing efforts to your bottom line. Customer interactions are vital to (a) and (b), resulting in performance or (c). How do you know if your customer interactions are as healthy as they could be? What are customer interactions?

Media 97

Media Stakeholders Profitability Communication 97

SBI

FEBRUARY 20, 2018

Studies have found that companies deploying e-signatures close 17% more deals and average almost 6 times better year-over-year improvement in customer renewal rates*. Chris: After purchasing Adobe Sign, Adobe provides the services of both a Customer Success Manager (CSM) and an onboarding specialist.

e-Learning 55

e-Learning Artificial Intelligence Digitalization Sales 55

Geehan Group

AUGUST 17, 2016

In July 2016, the company announced "breakthrough momentum with 4x annual recurring revenue (ARR) growth from this time last year and zero customer churn." " (and their Customer Success team is still forming!) The 6sense math is also paying off for 6sense.

Investors 52

Investors B2B Innovation Decision-making 52

PandaDoc

MAY 25, 2021

Keeping customers satisfied and handling complaints efficiently and effectively is what Salesforce is all about. This Software as a Service (SaaS) business focuses on providing a system to help companies keep track of analytics, customer success and support, and even customer complaints, all in one place.

Software 52

Software Software Co-Creation e-Learning 52

PandaDoc

MAY 25, 2021

Keeping customers satisfied and handling complaints efficiently and effectively is what Salesforce is all about. This Software as a Service (SaaS) business focuses on providing a system to help companies keep track of analytics, customer success and support, and even customer complaints, all in one place.

Software 52

Software Software Co-Creation e-Learning 52

SmartKarrot

MAY 27, 2020

As per Safe Guard’s Commercial Executive survey of 2016-2017- “The most successful account managers are relationship builders with a well-structured approach to managing their accounts.”. Analyze the account information and develop plans that improve profitability and align with customer’s goals. But, today’s your day.

Account Management 10

Account Management Management Key Account Management Account Growth 10