2021 Acquisition Customer Success Digitalization 
SBI Growth
FEBRUARY 1, 2021
One of the main differences this past year was the emphasis on digital strategies geared towards getting closer to the customer rather than traditional cost-cutting. The impact of this is profound, and in industries where getting closer to the customer.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
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Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
Desired Path
FEBRUARY 17, 2021
But what was its impact on business and how do Customer Success Executives quantify their organization’s performance against the backdrop of an exceptional year? 2020 Customer Success Change. Customer Success organizations predominantly stayed the same size (40%). Top Area of Focus for 2021.
SmartKarrot
JANUARY 5, 2021
The evolving field of Customer Success owes its origin and rapid rise to a passionate community of pioneers, proponents, and practitioners. Here’s our Top 50 Customer Success Influencers list celebrating those frontiersmen and women pushing the boundaries and making Customer Success the force that it is today.
Insightly
JUNE 14, 2023
Then, we entered the digital era and it began to explode. New consumers with higher expectations New generations of consumers display different purchasing behaviors than previous generations, including higher usage rates of rapidly-evolving digital technology. There are more ways that marketing and customer success are related.
Zendesk
JUNE 3, 2022
How to grow your customer base. Make customer success a cornerstone of your go-to-market (GTM) strategy. Listen to your customers: customer conversations, customer interviews, and customer feedback. Expand with current customers, not only net-new ones. Never forget your first deal.
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