Strategic Communications

JANUARY 12, 2021

There is some interesting consistency in what marketing experts are seeing in the trends and technologies likely to impact their lines of business in 2020 and 2021. Topping the list are the increasing use of chatbots, a focus on voice search engine optimization (VSEO) and technologies augmented with artificial intelligence (AI).

Artificial Intelligence 59

Artificial Intelligence Marketing e-Learning Advertising 59

ACT

MARCH 21, 2023

These created roadblocks to service delivery and resource utilisation and, in turn, affected customer experience. Tech innovations are also making it possible for customers to address many of their needs themselves. Similarly, it can use artificial intelligence -powered chatbots like ChatGPT to develop web content.

Digital Transformation 52

Digital Transformation Remote Working Artificial Intelligence Client Relationships 52

SuperOffice

APRIL 19, 2021

Did you know that 54% of consumers say there’s a need for improvement in customer service ? The secret to delivering a great customer experience is shifting your focus from simply serving your customers, to engaging with them in a seamless way. Customer experience still gets a bad rep sometimes.

Artificial Intelligence 110

Artificial Intelligence Customer Experience Communication Digitalization 110

Freshworks

FEBRUARY 18, 2021

Customer service automation technology is commonplace in every sector, from artificial intelligence (AI) engines used to front-end a customer interaction and problem diagnosis, to ‘chatbots’ and robotic process automation (RPA) of transactions. . 10 Action Tips for Mastering Customer Service Automation.

Artificial Intelligence 89

Artificial Intelligence Suppliers Digitalization Customer Experience 89

Zendesk

DECEMBER 8, 2021

The ROI of good customer service. Many executives are beginning to understand that providing a positive customer experience and investing in customer service pays off, but some still aren’t sold. 75% of customers are willing to spend more to buy from businesses that give them a good customer experience.

Artificial Intelligence 98

Artificial Intelligence Digitalization Communication Media 98

Showpad

NOVEMBER 17, 2020

Facebook was one of the first companies to announce the development and appointment of a Head of Remote Work after it announced it would formally allow all of its employees to work from home until at least July 2021. CMS, CRM, email and sales automation platforms should work in tandem, enabling sales reps to adhere to seamless workflows.

Remote Working 52

Remote Working Artificial Intelligence Procurement Onboarding 52

Hubspot Sales

OCTOBER 1, 2021

In recent years, the CRM (Customer Relationship Management system) has evolved far beyond being just a tool for contact management. As 2022 approaches and we move further into the new decade, some key CRM trends will shake up the industry as we know it. CRM Trends for 2022. AI is becoming a key part of CRM systems.

CRM 119

CRM Innovation Computers and Electronics Supply Chain 119

SmartKarrot

JANUARY 22, 2021

Is it really 2021? It is a given that the oddities of complex changes have surfaced on the face of Planet Earth but one that stays rooted are the customers and the value that we strive to woo them with, has not seen a massive change. Also, the shift has seen a radical change in the way mobile CRM works.

Customer Success 10

Customer Success Artificial Intelligence Customer Experience Onboarding 10