Zendesk

JANUARY 17, 2024

What is intelligent customer experience? Intelligent customer experience (ICX) is how a business uses artificial intelligence (AI), automation, and data to provide personalized and proactive experiences. The Zendesk Customer Experience Trends Report 2024 dives into why intelligent customer experience is so important.

Customer Experience 52

Customer Experience Artificial Intelligence Decision-making e-Learning 52

Hubspot Sales

AUGUST 30, 2023

Artificial intelligence has moved beyond the hype and is now seamlessly integrated into many aspects of business operations. So, what can salespeople expect and be prepared for in 2024? In 2024, conversational AI will play a huge role in lead qualification. But what changes will it bring to the sales industry?

Decision-making 91

Decision-making Sales Profitability Artificial Intelligence 91

Hubspot Sales

NOVEMBER 20, 2023

By harnessing this technology, you can prioritize high-quality leads and focus their energy on those with the highest potential, saving time and resources. AI assistants, such as chatbots or voice assistants, can tackle these tasks, such as scheduling meetings, updating CRM data, or even drafting sales reports.

Energy and Utilities 80

Energy and Utilities Sales Analytics Customer Experience Decision-making 80

Strategic Communications

APRIL 29, 2024

billion by 2024. It essentially rewards content that meets the Google E-E-A-T (experience, expertise, authoritativeness, and trustworthiness) criterion in response to the growing use of long-tail keywords, he says. “As Think beyond keywords, and prioritize content depth. Voice search is on the rise. Almost one-third of the U.S.

Digitalization 59

Digitalization Publishing Marketing Communication 59

Hubspot Sales

JULY 13, 2023

Table of Contents The Top 8 Concerns About Using AI 6 Tips for Addressing AI Fears The Top 8 Concerns About Using AI Of sales professionals, 57% think that most salespeople will use AI in their roles by 2024, according to HubSpot’s State of AI report. On the other hand, only 6% think that AI is overhyped and useless.

Leadership 81

Leadership Sales Cybersecurity Government 81

Planview

MARCH 29, 2024

Software Engineering Intelligence (SEI) platforms fill the contextual gap. According to the 2024 Gartner® Market Guide for SEI platforms , they “provide…data-driven visibility into the engineering team’s use of time and resources, operational effectiveness, and progress on deliverables.” and/or its affiliates in the U.S.

Software 64

Software Software Decision-making Prioritization 64

Hubspot Sales

MAY 3, 2024

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. One reason for this is AI’s capacity to prioritize tickets and then route them to human agents. Heck, you can even use it to take meeting notes. And it was quite some time before I tried it myself.

Small Business 71

Small Business Media Co-Creation Publishing 71