Customer Think

DECEMBER 16, 2023

Today, everyone and everything is a part of the digital revolution. ” As such, you never really know which technologies are actually useful and will help you transform customer experiences and which ones are simply a fad. Even the smallest technology is labeled “game-changing” or “next-level.”

Customer Experience 75

Customer Experience Innovation Digitalization 75

Zendesk

JANUARY 17, 2024

We’re facing a seismic shift in the world of customer experience with rapid advancements in artificial intelligence, data analytics, and other emerging technologies shaking the very foundations of our industry. At Zendesk, we think deeply about the customer experience and how to make it better for every party involved.

Artificial Intelligence 52

Artificial Intelligence Customer Experience Internet Negotiation 52

Zendesk

DECEMBER 14, 2023

Tom Eggemeier knows a thing or two about customer experience. “They gave amazing, proactive, personalized customer service to the people that shopped in their store, and I remember being in there,” he says. Conversations with Zendesk will be back in 2024 with new episodes.

Retail 69

Retail Digitalization Customer Experience Innovation 69

Zendesk

FEBRUARY 12, 2024

In today’s fast-paced and competitive business environment, staying ahead in customer service means continually educating yourself and your team. Customer service podcasts provide an excellent avenue for gaining knowledge and insights without disrupting your busy schedule.

Customer Experience 52

Customer Experience e-Learning eCommerce Artificial Intelligence 52

Zendesk

JANUARY 25, 2024

An artificial intelligence (AI) call center is a customer service operation that uses AI technologies to manage customer inquiries, interactions, and tasks across voice and digital channels. Thankfully, implementing AI technology with call center software makes delivering an exceptional customer experience easy.

Artificial Intelligence 52

Artificial Intelligence Digitalization Customer Experience Software 52

Zendesk

JANUARY 30, 2024

GTM Partners can look forward to similar in-person and digital events in 2024. Staying top of mind with potential customers Businesses are navigating a world where their audience expects them to show up anytime, anywhere. Your social media is like a digital window into your brand. Stay present on social media.

Value Proposition 52

Value Proposition Media Digitalization Innovation 52

Hubspot Sales

NOVEMBER 22, 2023

When it comes to sales, there's a lot of innovation happening — and therefore, a litany of new tools. It's a CRM (or Customer Relationship Management Platform). As part of our 2024 State of Sales Series , our Sr. CRMs have always solved that problem for customer-facing teams with hundreds of contacts and data points to track.

CRM 98

CRM Decision-making Sales B2C 98