SmartKarrot

FEBRUARY 10, 2022

Manage Customer Success activities and establish an overall vision and strategic plan. Partner with the sales team to maximize their win rate and help to identify areas for account growth within existing accounts. Develop best practices for new customer onboarding and customer growth to ensure ongoing customer success.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

NOVEMBER 2, 2022

Retain, attract, mentor, organize, and manage a high-performance team, fostering a culture of ownership, accountability, and ethical behavior. Evolve the customer engagement models to incorporate both managed and self-service orientations.

Customer Success 19

Customer Success Stakeholders Onboarding Finance 19

SmartKarrot

JANUARY 10, 2023

Role: Customer Success Lead Location: Remote, Canada Organization: Testimonial Hero As a Customer Success Lead, you will be developing and managing value-based relationships with the highest-value accounts with a focus on agreement completion and retention. Apply here: [link].

Customer Success 19

Customer Success Supply Chain Co-Creation Stakeholders 19

SmartKarrot

AUGUST 19, 2022

Role: Director of Customer Success Location: Remote, California, United States Organization: 80Twenty As a Director of Customer Success, you will lead a team of managers supporting all companies clients. Help develop and implement strategies to grow top-tier portfolio companies. Negotiate/close deals.

Customer Success 19

Customer Success Construction Negotiation Acquisition 19

SmartKarrot

SEPTEMBER 19, 2022

Apply here: [link] Role: Customer Success Manager Location: New York, NY, US Organization: HiBob As a Customer Success Manager, you will implement the onboarding of each of your clients (Mid-market and enterprise). Manage a portfolio of accounts with a focus on renewals and upsells conversations.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

SmartKarrot

AUGUST 4, 2022

Role: Director of Client Success Location: Remote, Illinois, United States Organization: seoClarity As a Director of Client Success, you will direct and manage a world-class team with a focus on training, development, and customer-centric advocacy. Internal and external key stakeholder management.

Customer Success 19

Customer Success Stakeholders Innovation Facilitation 19

SmartKarrot

MARCH 17, 2023

familiarity with revenue cycle management. Apply here: [link] Role: EMEA Customer Success Director Location: European Union, Germany (Remote) Organization: LUKA GLOBAL GROUP As a Customer Success Director, you’ll be onboarding and support processes for clients should be continually improved.

Customer Success 19

Customer Success Account Development Stakeholders Onboarding 19

Account Management Skills

MARCH 20, 2023

On this episode, we’re talking about the split between the agency Account Manager and the agency Project Manager role, with Kate Vines and Kio Aghoghogbe from Hallam. Kate is Project Delivery Manager and Kio is Senior Digital Account Manager. I’m currently a project manager at Hallam.

Digitalization 52

Digitalization Account Management Decision-making Management 52

SmartKarrot

FEBRUARY 8, 2021

Develops deep relationships with a wide range of partners at the customers (from executives to project managers), learn what their most important strategic priorities are, and ensures we deliver these outcomes. Manage and implement best practices to ensure informed decisions are being made.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

MARCH 10, 2021

As a VP of Customer Success, you will manage both Customer Success & Implementation Teams. This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption. Apply here: [link].

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

MARCH 22, 2021

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

MARCH 3, 2021

Oversee all aspects of people management within the designated customer success team including recruitment, selection, training, performance management, coaching, and motivation. Develop an ongoing customer lifecycle management profile, tracking methodology and enhancement plan to identify, grow and retain the best customers.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

NOVEMBER 18, 2020

Apply here: [link] Role: Strategic Customer Success Manager Location: San Francisco, CA, US Organization: Miro As a Strategic Customer Success Manager, you will manage a portfolio of 25-35 Enterprise customers. Ensure product adoption by onboarding new customers and new teams. Maximize customer retention metrics.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

JUNE 28, 2021

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems and national nonprofit organizations.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

MARCH 8, 2022

She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Currently, she’s the Customer Success and Customer Support Manager at Ascent Cloud, Ashna has experience of over 7+ years in Customer Success and Account Management.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

NOVEMBER 11, 2020

Also, he investigates the support and management of internal teams as well. Customer Success Managers. The main function of a customer success manager is to manage and support individual members of his team and see if it is smoothly running. He also oversees and manages the client portfolios whenever the need arises.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

Hubspot Sales

DECEMBER 6, 2023

Technical expertise can play a significant role in the sales and account development process, helping remove barriers throughout the buying journey. They onboard stellar sales reps, expecting stellar results, but the cash burn without clear gains tells a different story. Step 3: Invest in comprehensive training.

Sales 73

Sales Onboarding Innovation Construction 73