SmartKarrot

FEBRUARY 10, 2022

Role: VP, Customer Success Location: Reno, NV Organization: Clear Capital As a VP of Customer Success, you will drive customer success outcomes by influencing lifetime value product adoption, customer satisfaction, and overall health scores. Ensuring smooth customer transitioning and training as the product develops.

Customer Success 19

Customer Success Onboarding Account Growth Account Development 19

SmartKarrot

APRIL 4, 2022

Organization: Evisort. As a Customer Success Manager, you will be involved in all aspects of account management, training, support, driving value, and being a trusted client partner by serving as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support.

Customer Success 19

Customer Success Shareholders Onboarding Account Management 19

SmartKarrot

OCTOBER 12, 2022

Role: Director, Client Success Location: Portsmouth, NH, US (On-site) Organization: Bottomline Technologies As a Director of Client Success, you will lead the CSMs and CSAs to become their client’s trusted advisors; while also strategically developing client, vendor, and internal relationships yourself.

Customer Success 19

Customer Success Financial Services Banking Stakeholders 19

SmartKarrot

NOVEMBER 26, 2021

Role: Customer Success Director Location: Remote, Raleigh, NC, US Organization: Onna As a Customer Success Director, you will become an expert on the Onna platform and integrations, while keeping up with industry trends and competitors. Build relationships and maintain the health of your accounts.

Customer Success 19

Customer Success Acquisition Onboarding Government 19

SmartKarrot

SEPTEMBER 27, 2021

Role: Director of Customer Success (Nonprofit) Location: Remote, San Francisco, CA Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems, and national nonprofit organizations.

Customer Success 19

Customer Success Stakeholders Onboarding Government 19

SmartKarrot

DECEMBER 8, 2022

Role: Customer Success Manager Location: Remote, United States Organization: thinkLaw As a Customer Success Manager, you will perform onboarding training with the partners, ensuring strong adoption and ongoing engagement throughout the partner’s lifetime. Apply here: [link]. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success B2C Insurance CRM 19

SmartKarrot

SEPTEMBER 19, 2022

Role: Head of Client Success, West Region Location: Malvern, PA, US Organization: Vanguard As a Head of Client Success, you will be responsible for the retention, satisfaction, and growth of clients and prospects within their assigned segment. Identify early expansion indicators and relay opportunities to the partners in Account Development.

Customer Success 19

Customer Success Account Planning Retail Account Development 19

SmartKarrot

MARCH 17, 2023

Role: VP Customer Success Location: London, England, United Kingdom (Hybrid) Organization: Argus Media As a VP of Customer Success, you’ll be setting the strategy, prioritising the objectives and key metrics, building a world-class team, and extending and mentoring the European Customer Success team.

Customer Success 19

Customer Success Account Development Stakeholders Onboarding 19

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

APRIL 1, 2021

Role: Director of Customer Success Location: Remote, Henniker, NH, US Organization: Barefoot Technologies As a Director of Customer Success, you will lead a team focused on driving adoption and retention through Customer Success programs. Process sales order into the order system to ensure they are booked out efficiently for the customer.

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JANUARY 4, 2021

Role: Vice President, Customer Success Location: San Francisco Bay Area, US Organization: BrightEdge As a Vice President, Customer Success, you will consult on strategic initiatives and opportunities to drive innovation and value for customers. Onboard and train new customers on the solution. Client support and issue resolution.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Customer Experience 10

SmartKarrot

NOVEMBER 18, 2020

Role: Director, Customer Success Location: Toronto, Ontario, Canada Organization: Book4Time Inc. Inspire customer success across the Customer Success department and throughout the company, working with sales, marketing, product, and finance. Ensure product adoption by onboarding new customers and new teams.

Customer Success 10

Customer Success Onboarding Finance Leadership 10

SmartKarrot

FEBRUARY 8, 2021

Role: Director of Customer Success Location: New York, United States Organization: Okapi AI As a Director of Customer Success, you will own the overall relationship with the customers. Engage with key influencers and decision-makers within the customer organization. Create and accelerate customer’s growth plans.

Customer Success 10

Customer Success Stakeholders Onboarding Publishing 10

SmartKarrot

JUNE 29, 2020

Role: Customer Success Specialist Location: Newyork, US Organization: CyberCube As a Customer Success Specialist, You should be passionate about delivering exceptional value to clients. Conduct regular business review meetings with key accounts. The CSM is the owner of the entire client relationship post-sales.

Customer Success 10

Customer Success Procurement Onboarding Finance 10

SmartKarrot

MARCH 10, 2021

Role: VP of Customer Success Location: San Francisco, CA, United States Organization: UJET.cx This includes assigning accounts, developing staff, and holding them accountable to their responsibilities. Develop and execute success plans to ensure customer growth and product adoption.

Customer Success 10

Customer Success Facilitation Account Development Onboarding 10

SmartKarrot

JUNE 28, 2021

Role: Director of Customer Success (Nonprofit) Location: San Francisco Bay Area, US Organization: Windfall As a Director of Customer Success, you will train, develop, and mentor a team of Customer Success Managers. Own 50+ strategic accounts including large universities, health systems and national nonprofit organizations.

Customer Success 10

Customer Success Stakeholders Leadership Facilitation 10

SmartKarrot

NOVEMBER 4, 2020

Role: Director of Customer Success Location: Charleston, South Carolina Metropolitan Area, US Organization: GoodUnited As a Director of Customer Success, you will develop, implement, and optimize the Customer Success strategy and frameworks to drive key measures of success. Deliver customer reports illustrating Eko value delivery (e.g.

Customer Success 10

Customer Success Stakeholders Facilitation Account Planning 10

SmartKarrot

MARCH 22, 2021

Role: Director of Customer Success Location: Remote, New York City Metropolitan Area, US Organization: Eulerity As a Director of Customer Success, you will manage the Customer Success Team to ensure proper client assignments, data-driven insight, and continuing optimal service quality. Build and nurture trusted, long-lasted relationships.

Customer Success 10

Customer Success Stakeholders Retail Leadership 10

SmartKarrot

JANUARY 6, 2021

Paul Area, US Organization: Deluxe As a VP of Customer Success, you will build and nurture strong customer executive relationships to develop a holistic and deep view of the immediate needs and current programs with a deep understanding of Customer business goals, environment, challenges, and operational maturity. Apply here: [link].

Customer Success 10

Customer Success Finance Account Development Stakeholders 10

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction. Expand our revenue in accounts through cross-sell and up-sell.

Customer Success 10

Customer Success Finance Facilitation Account Development 10

SmartKarrot

MARCH 8, 2022

Her diverse yet unique skills include customer life cycle optimization from pre-sales. Her various books, blogs, articles, and whitepapers have helped many people understand the program, planning, and operational structure of Customer Success Organizations. Anika Zubair. Christina Crawford Kosmowski. Irene Lefton. Jeanne Bliss.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

NOVEMBER 11, 2020

This chart structure gives shape to why and how the hierarchy of a CS organization should look like. Aside from this, he develops and deploys key metrics that bring in fruitful benefits for both the company and the members. Account Development Managers. Onboarding Team Lead. Reporting into Sales under the CEO.

Customer Success 12

Customer Success Onboarding Account Development Customer Experience 12

Hubspot Sales

DECEMBER 6, 2023

When I first dipped my toes into the startup scene, I was tasked with assembling a sales team from scratch. If there’s a steady stream of interest and your product has proven its place in the market, it’s time to consider passing the sales baton. Agile Startups are like quicksilver, and your sales approach should be just as fluid.

Sales 71

Sales Onboarding Innovation Construction 71