SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Assemble and keep a top-performing team.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

APRIL 7, 2023

Own customer success, encompassing acquisition, use of the product, and retention. Operational account planning, including capacity planning and account segmentation. The staff should be coached, mentored, and guided in building consultative and problem-solving account skills. Assemble and keep a top-performing team.

Customer Success 19

Customer Success Value Proposition Account Growth Acquisition 19

SmartKarrot

JANUARY 28, 2021

Provide the focal point for the Sales teams in EMEA and Americas businesses to run demos, onboarding, account growth, troubleshooting and retention activities. Experience hiring CS roles with support of talent acquisition. Work/align very closely with the Account Management teams and assist in closure as needed.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

FEBRUARY 26, 2021

Start with founding date, revenue, funding, employee count, account growth, etc. Check for mergers or acquisition history to know the way it is moving. Dive deep into their customer acquisition strategy , sales and go-to-market strategy. Are they communicating with their customers through webinars, videos, or podcasts?

Value Proposition 10

Value Proposition Acquisition Media Suppliers 10

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Manage strategy development and execution across multiple digital acquisition disciplines, including search, retail media, display, and other programmatic channels. Manage day-to-day communication, answer questions, and solve issues.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

ProlifIQ

AUGUST 17, 2023

According to Gartner, companies that prioritize customer retention and expansion can achieve up to 95% higher profits compared to those that focus solely on acquisition. Account planning will lead to new opportunities and eventually account growth.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

MARCH 8, 2022

She is a growth leader who passionately follows the human-first approach. An advocate for inclusion and diversity, Dana is proficient in scaling businesses with the help of customer acquisition and retention. As a communicator, strategist, and leader, Lauren has been an agent of growth and success to many businesses.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. I didn’t really communicate it to anybody.

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

OCTOBER 13, 2022

Inside the company, the CSM should be the one to spot potential account growth opportunities, notify the salesperson or account manager of the opportunity, and give them all the details and context they need to expedite the negotiation and closing process. Easy and effortless communication. What are the aches and pains?

Account Management 10

Account Management Customer Success Management Negotiation 10

Account Management Skills

NOVEMBER 2, 2021

If you’re in an agency account management role, and you’re responsible for forecasting and firming up the account growth, I’m running my next Account Accelerator programme starting on 27th January 2022. And then lovely people, warm and communicative, let’s put them over there. Jenny 02:54.

Account Management 72

Account Management Decision-making Meetings Management 72

Account Management Skills

MARCH 23, 2021

Then you’ve got project management, which is obviously about being really super organised, great communication skills, all those sorts of things, resource management in terms of people and then finally and really, really super important, of course, is budget management. What do you do? Do you kill it? I think is a contributing factor.

Account Management 52

Account Management Banking Advertising Profitability 52

Account Management Skills

MARCH 29, 2021

Now if you are an account manager, and you want to raise your value, increase your confidence, improve your consultancy skills, and grow your existing accounts, then come and join me at the Account Accelerator Programme. So, there are some people, maybe 20% of account people who are really good at PMing as well.

Account Management 40

Account Management Management Client Relationships Decision-making 40