SmartKarrot

APRIL 19, 2023

Apply here: [link] Role: Manager, Global Customer Success Location: Canada (Remote) Organization: Octopus Deploy As a Manager, Global Customer Success you’ll assuming accountability for your team’s members, their performance, and the outcomes they produce.

Customer Success 19

Customer Success Account Growth Facilitation Onboarding 19

SmartKarrot

SEPTEMBER 3, 2021

Create success plans for your customers and document customer progress toward established goals and results. Work closely with Axon’s marketing and training teams to conduct regular training webinars and calls. Develop a deep understanding of Axon’s product line and ensure proper implementation in every customer’s environment.

Customer Success 19

Customer Success Onboarding Account Growth Client Relationships 19

SmartKarrot

APRIL 5, 2022

Ensure customer satisfaction by addressing technical demands and acting as sales liaison, and including partners to better support premium RingCentral customers. Role: Customer Success Manager. As a Customer Success Manager, you will develop and maintain meaningful relationships with a large portfolio of customers.

Customer Success 19

Customer Success Account Growth Customer Experience Stakeholders 19

SmartKarrot

APRIL 28, 2021

Lead communications with clients throughout deal execution and onboarding, and conduct portfolio and business quarterly reviews. Partner with Marketing, Customer Care, Sales, and Product Management to create a great customer experience in all stages of the lifecycle and drive positive NPS, retention, and account growth.

Customer Success 10

Customer Success Account Growth Onboarding Customer Experience 10

SmartKarrot

JULY 12, 2021

Drive the organizational adherence and ongoing refinement and branding of the customer onboarding process. Hire, train, and develop team members to drive to customer satisfaction and encourage usage of the technology. Make every Branch user happy with every interaction, regardless of deal size.

Customer Success 10

Customer Success Onboarding Account Growth Customer Experience 10

SmartKarrot

FEBRUARY 12, 2021

Onboarding, Training, Customer Support, User Advocacy for Global Clients (Users in over 80 countries). Create an onboarding process for new team members. Foster collaboration within the team and across the customer lifecycle. Foster collaboration within the team and across the customer lifecycle.

Customer Success 10

Customer Success Transportation Insurance Financial Services 10

SmartKarrot

APRIL 16, 2021

Serve as an internal voice of the customer to product, implementation, and analytic teams. Design the long-term strategy of the department to support the globalisation and rapid growth of the business and hold themselves accountable for its successful delivery. In reseller / Partner network.

Customer Success 10

Customer Success e-Learning Customer Experience Onboarding 10

SmartKarrot

JULY 14, 2021

Providing timely support for escalated concerns including customer damage claims, payment disagreements, and driver/contractor suspensions or platform removals. Work cross-functionally with Sales, Marketing, Engineering, and Finance to deliver the best customer experience for the customers.

Customer Success 10

Customer Success eCommerce Account Growth Stakeholders 10

SmartKarrot

MARCH 8, 2022

Also, Annette is a distinguished customer success author who has written two books, ‘Customer Understanding: Three Ways Put the “Customer” in Customer Experience’ and ‘Built to Win: Designing a Customer-Centric Culture That Drives Value for Your Business.’. Ashna Patel. Caroline Andreola. Dana Alvarenga.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

JULY 21, 2020

Role: Senior Customer Success Manager Location: Atlanta, US Organization: Alfresco CSM plays a key role in creating a centre of excellence around the client experience that ensures strong client relationships and retention. Drive Customer Success, retention, foster account growth and promote advocacy within your customer base.

Customer Success 10

Customer Success Client Relationships Onboarding Account Growth 10

SmartKarrot

DECEMBER 22, 2020

Identifying solutions that will continue to provide value add to customer objectives. Driving successful project implementation support, onboarding, and utilization of products. Perform customer onboarding and training with an expert-level understanding of the products and technical details of media and site pixeling.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

AUGUST 19, 2020

Apply here: [link] Role: Customer Success Operations Leader Location: Remote, US Organization: Very Good Security In this role, You will have to work closely with team leaders within and without Customer Success to identify and resolve gaps in the operational process. You will be reporting directly to the Head of Customer Success.

Customer Success 10

Customer Success Account Management Account Growth Leadership 10

SmartKarrot

NOVEMBER 25, 2020

Lead the CSMs through the development and management of strategic account plans and business reviews that can be used to create internal and customer alignment with their desired outcomes. Work with Professional Services to identify opportunities to serve the customer in a way that expands and optimizes their use of the solution.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

SmartKarrot

JUNE 15, 2021

Role: Vice President of Customer Success Location: Remote, United States Organization: Parsable As a Vice President of Customer Success, you will drive Customer Success strategy and roadmap to ensure measurable success, retention, and expansion across various industry segments. This could be through video, phone call, or email.

Customer Success 10

Customer Success CXM Stakeholders Performance Review 10

SmartKarrot

NOVEMBER 26, 2020

Hire and build out a sizable team (internally & externally) to service our rapidly growing customer base. Manage cross-functional relationships with leaders in Product, Engineering, Operations, and Marketing to advocate for users and influence the long-term product roadmap. Apply here: [link].

Customer Success 10

Customer Success Account Growth Leadership Publishing 10

Zendesk

OCTOBER 20, 2023

Determine customer success team roles and responsibilities Before you can carry out your customer success plan, you must hire a team of people with a customer-first mindset. These individuals will work together to enhance the customer experience and help customers attain their goals.

Customer Success 52

Customer Success Onboarding Software Software 52

ProlifIQ

AUGUST 17, 2023

Account Success Strategies: To foster account success and achieve expansion, businesses should implement several key strategies: Proactive Customer Support and Ongoing Communication: Being proactive in addressing customer concerns and maintaining open lines of communication helps build trust and enhances the overall customer experience.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

SmartKarrot

OCTOBER 12, 2022

It may appear that this only applies to B2C companies that conduct direct sales to customers. In the B2B world, the customer experience is crucial for businesses to differentiate themselves in a crowded market. Customer account journey for B2B organizations can help with this. . Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10