SmartKarrot

DECEMBER 22, 2020

Work with the customer advocacy team to develop customer-specific case studies and references to share the team’s portfolio of account’s success. Advocate customer needs/issues cross-departmentally and lead/resolve account escalations. Strong empathy for customers and the capability for enabling profitable growth.

Customer Success 10

Customer Success Onboarding Stakeholders Profitability 10

SmartKarrot

NOVEMBER 25, 2020

Develops and drives strategic plans to meet performance expectations and identifies expansion opportunities to drive growth within key accounts. Manage large enterprise accounts including account growth and driving product utilization. Build strong relationships with key enterprise stakeholders.

Customer Success 10

Customer Success Stakeholders Onboarding Account Growth 10

Account Manager Tips

OCTOBER 11, 2021

Warwick Brown // Account Manager Tips. Doesn't communicate Key accounts have vast networks of stakeholders (internal and external). And a key account manager is the gateway to all these relationships. Client relationships aren't built over email - so pick up the phone once in a while or setup a face-to-face meeting.

Account Management 246

Account Management Key Account Management Management Suppliers 246

Account Management Skills

AUGUST 24, 2021

A reminder also that my next Account Accelerator programme starts on 23rd of September. This is a transformational programme for agency account managers and account directors to take your agency from unpredictable project revenue to more predictable account growth. And are we helping them to meet them?

Account Management 98

Account Management Management Account Planning Co-Creation 98

SmartKarrot

DECEMBER 21, 2021

Guide the development, execution, and maintenance of tailored Account Growth Plan and Playbook. Provide guidance to a team of account managers and ensure we meet deadlines and deliver to expectations. Stakeholder identification and management requirements.

Customer Success 3

Customer Success Retail Stakeholders Account Management 3

Account Management Skills

MARCH 20, 2023

I have worked in many different kinds of assets of account management, I mean the full spectrum, I have done roles, which have been very hybrid and touched a little bit on project delivery and account management. The AM role for me, I rely on the account manager to have an eye on the future.

Digitalization 52

Digitalization Account Management Decision-making Management 52

Janek Performance Group: Account Planning

JULY 13, 2021

Hence, the best strategic account manager is not necessarily your best sales rep (we’ll talk more about that later). Why should we use strategic account management? Because it’s often the single best way to guarantee long-term profitability and existence for your organization. – than others.

Account Management 52

Account Management Management Account Planning Interpersonal Skills 52

SmartKarrot

MARCH 8, 2022

Through Kate’s years of industry experience, she has acquired skills pertaining to change management , stakeholder management, organizational design, management consulting, and more. Kellie has a proven track record of increasing organizational customer retention, account growth, and building advisor relationships.

Customer Success 21

Customer Success Co-Creation Customer Experience Leadership 21

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage.

B2B 10

B2B Onboarding Customer Success B2C 10

Account Management Skills

MARCH 23, 2021

So, I learned about how to , what was the difference between revenue, what was the cost of goods sold, what was , gross profit, what would the internal cost be and therefore, what would be profit before tax and, and net net? Imagine trying to do that over three or four accounts. I think is a contributing factor.

Account Management 52

Account Management Banking Advertising Profitability 52

SmartKarrot

OCTOBER 13, 2022

20% or more of new revenue for the most profitable subscription businesses comes from repeat customers. This implies that if they have a plan with a limited usage allowance, they will raise that limit so that your product would meet the needs of your customer as they grow. However, the majority of businesses have almost zero percent.

Account Management 10

Account Management Customer Success Management Negotiation 10

Account Management Skills

NOVEMBER 21, 2022

And I needed more growth. So then I got again, in a bit of a chance of fate was meeting the MD of Hallam. He’s brilliant, just go and ask for his advice and I went and had a coffee with him, and he just said, there’s an account management position open, do you want it? And we would just be meeting in a coffee shop.

Digitalization 104

Digitalization Account Management Marketing Leadership 104