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Maximizing Customer Retention: The Role of Key Account Management in Customer Success Management

DemandFarm

The rise of the digital era has changed the rules of the game. Success lies in a tailored, strategic approach to customer success management. One that leverages Key Account Management (KAM) principles to retain customers and transform them into brand advocates. There is a need for a cohesive approach to account planning.

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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

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An agency leader’s guide to account management, with David C Baker

Account Management Skills

We discussed everything to do with account management, including why David thinks the account management role is the most difficult role in the whole agency. David has lots of high quality useful resources on his site including recordings of past webinars, his books and also you can sign up for his live events.

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Live Webinar: How Fujitsu Unlocks Strategic Account Intelligence to Drive Revenue Growth

SBI

How Fujitsu Unlocks Strategic Account Intelligence to Drive Revenue Growth. Join Dale Mitchell, Head of Fujitsu Americas Sales Operations, Enablement and Digital Transformation, and Nancy Nardin to learn how Fujitsu America is shattering siloes to transform their Account Planning program. WHEN: THURSDAY, 2/13 AT 11AM PT.

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Tricentis COO David Keil Joins Revegy’s Board of Directors

SBI

Revegy , a leading provider of strategic account management technology, is proud to announce the addition of David Keil to its Board of Directors. David brings a wealth of experience in managing and scaling software businesses. Account Planning. Opportunity Management. Opportunity Management.

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The Final Cut #TopSalesTools of 2019 Announced!

SBI

Visit www.smartsellingtools.com to get access to free webinars, guides, podcasts, reports, and other high-value resources to stay up to date on sales software. Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. Account Planning.

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Revegy and FinListics Announce Partnership Alliance

SBI

Revegy provides a premier platform for Key Account Management, focused on helping companies optimize revenue growth for their most valuable customers. These insights help the Account Management team identify strategic solutions that align with their customer’s needs. Account Planning. Opportunity Management.