SmartKarrot

JULY 1, 2020

Collaborate internally with key stakeholders including marketing, sales, product, engineering and legal in order to ensure software adoption as well as customer success. Customer Success Architect is ultimately deployed to ensure customers fully leverage and get value from all aspects of the DocuSign platform.

Customer Success 10

Customer Success Customer Life Cycle Partnership Management Negotiation 10

Jermaine Edwards

APRIL 3, 2020

Simply put, having a Customer Crisis Plan means you’ll sleep better each night you have it in place. Regardless of the size, maturity or sophistication of your organisation, you can apply these ideas to protect your profits, reputation, relationships and revenues. Five-step Customer Crisis Plan. Reference Content.

Decision-making 130

Decision-making Profitability e-Learning Negotiation 130

SmartKarrot

OCTOBER 17, 2022

Account mining can not only be an extremely efficient method to showcase credibility and reliability to existing accounts, but it can also help indicate a sense of forethought and concern for each customer. What Is Account Mining? Positioning Your Business as A Strategic Vendor.

Account Strategy 10

Account Strategy Account Management Digital Transformation Profitability 10

Revegy

JULY 17, 2018

This piece is critical to successful account planning because it provides a basis for true revenue predictability and long-term forecast visibility. As a best practice, this revenue snapshot is a requirement in every key account plan. 4) Align Your Approach to Your Customer’s Goals with Strategy Maps.

Account Planning 40

Account Planning Suppliers Profitability Decision-making 40

Jermaine Edwards

APRIL 16, 2020

Getting our customers onboard quickly with new thinking and not getting stuck in a place of fear. Poor internal and global customer collaboration. Loss of customer revenue and profitability. Rising costs and a heavily regulated market. The big question is… what do we do once we’ve identified the problem?

Computers and Electronics 130

Computers and Electronics Supply Chain Telecommunications Financial Services 130

Jermaine Edwards

MAY 6, 2020

They began to see 20% of their customer base move to explore manufacturing overseas to reduce their own costs, access new markets and grow their profits. They identified existing assets and relationships to enable the “customer pivot” to happen. Over a number of years as taxes and new regulations drove-up their costs.

Manufacturing 130

Manufacturing Key Account Management Decision-making Digitalization 130

Jermaine Edwards

APRIL 29, 2020

What if leadership was what we really needed in key account management today? It wasn’t until we moved from customer management into personal and customer leadership that things shifted significantly. We created new opportunities, maintained profitability and formed new partnerships. Empowering people.

Key Account Management 130

Key Account Management Account Management Management Leadership 130

Hubspot Sales

JULY 1, 2019

A successful account-based approach requires cross-department coordination. Every team -- Sales, Sales Development, Marketing, Customer Success, Finance, Product, Engineering, and the C-suite -- must be aligned. Albro proposes we use “Account-Based Everything,” or ABE. Location and/or number of offices.

Stakeholders 79

Stakeholders Finance Sales Decision-making 79