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How to systemise account management in your agency, with Alex Raymond

Account Management Skills

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

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Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition

SBI

Bigtincan Takes Aim at Revenue Enablement with AsdeqLabs Acquisition. The acquisition of AsdeqLabs expands Bigtincan’s capabilities in sales enablement as well as the growing field of revenue enablement across the enterprise. It’s an honor to have this vision shared through the wider industry via this acquisition.”.

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Why you should align marketing and customer success teams

Insightly

For example, perhaps customers who come in through a webinar are less likely to churn. By investing in more webinars, you’ll improve customer long-term value. . Customer success managers are content marketers. Customer success managers are content marketers. Using customer success documentation for content marketing.

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What’s Your Strategy for Sales Talent Development? Part 2

Mike Kunkle

Let’s start with a list of the types of organizational learning that you should have in place (or should consider, based on organization size, resources, and budget) to support sales employees. Sales onboarding for new sales reps and new or promoted sales managers. Ongoing competency development for sales and sales management.

Sales 130
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Why you should align marketing and customer success teams

Insightly

For example, perhaps customers who come in through a webinar are less likely to churn. By investing in more webinars, you’ll improve customer long-term value. Customer success: How to launch & manage your CS program. Usually these are ‘help’ or ‘support’ articles, but sometimes they are videos, walkthroughs, or webinars.

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How does a non-billable CSD spend their time?, with Luke Bowler

Account Management Skills

Roy Murphy from Synthetic is going to provide an update on the current AI landscape, how brands & agencies are using AI, ethical considerations and challenges and we’ll be sharing some specific use cases for account managers. So all of that to say, the idea of being an account manager was not on my radar whatsoever.

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The Final Cut #TopSalesTools of 2019 Announced!

SBI

Sales organizations rarely have the resources to adequately keep up on all the sales technology offerings. “Sales organizations rarely have the resources to adequately keep up on all the technology offerings. The guide is organized by the challenge areas sales organizations may want to address: Closing Deals.