Red Star Kim

JUNE 16, 2022

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. Recent articles on referrer management.

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Red Star Kim

MARCH 16, 2023

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

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Deep Insight

NOVEMBER 29, 2021

This blog is a shortened version of an article entitled The CX Factor which originally appeared in the October 2021 edition of Modern Lawyer , published by Globe Law and Business. There’s a lot of talk at law firms about client relationships. But for many clients these can still seem hollow words based on one-way relationships.

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SmartKarrot

OCTOBER 26, 2022

However, far too often, companies do not have a set process in place for developing these crucial client relationships. Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. ABM must prioritize quality over quantity.

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Account Management Skills

JUNE 26, 2023

And if you’re in an agency account management role and you’re keen to be seen by your clients as more of an advisor than a reactive order taker, then check out the details of my account management training courses. And really our role is to be really valued client partners.

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Account Management Client Relationships Management Communication 52

SmartKarrot

MAY 7, 2020

With the evolution of ways companies are dealing with their customers, the role of account manager has come into prominence proving out to be extremely useful in their business. This Article lists top Account manager Interview Questions and Answers for review before taking or giving an interview. Source JD&RE.

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Account Management Skills

JUNE 1, 2021

?. This episode’s for you if you have a difficult client situation to manage. At some point or other as an agency account manager, we have to manage difficult clients. I highly recommend Mark’s book, ‘Just Listen’, it really does include loads of tips for managing difficult clients.

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Account Management Skills

DECEMBER 28, 2021

If you don’t want to miss an episode of this podcast and want to receive tips for improving your agency account management skills, then please sign up for my newsletter and make sure to connect with me on LinkedIn. It’s often the source of client friction. So tell me, can you share some perhaps specific examples?

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Account Management Skills

FEBRUARY 20, 2023

So, obviously, as part of that being very proactive with the client management, the client relationships, you are at the cutting edge you mentioned earlier on about leveraging your understanding of what’s going on with other clients, bringing other clients that insight.

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SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. She is a coach who focuses on personal development, relationship building, success planning, customer engagement and retention, and customer journey. Bhavika Kochhar is an Enterprise Customer Success Manager, Americas, at Algonomy.

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Account Management Skills

JANUARY 25, 2022

Don’t forget to go back to Episode 9 , where Jessica and Iris talked about how to approach and develop relationships with procurement. And if you want to expand your current client relationships and you’re working in agency client service, my Account Accelerator programme is designed specifically for you.

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