Remove Account Management Remove B2C Remove Decision-making Remove Stakeholders
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Nine insights: Sales processes and selling skills for targeting and meetings

Red Star Kim

Numerous B2B (and B2C) sales processes were considered – from proprietary sales frameworks to firm-specific processes. Some used the DMU (see introductory video on DMUs ) and the stakeholder matrix for targeting. Portfolio management. One delegate was struck by my fun use of dinosaurs in portfolio management.

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The Wild West, Cher and Covid – Reflections from a Referrer Management workshop (June 2022)

Red Star Kim

Alongside generating new business directly from clients and developing existing client relationships, referrer management was seen as vital to generate revenue and profit – particularly for those reliant on commercial transactions in B2B and consumer clients in B2C. We tried out various tools (e.g. Get back out there after Covid.

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B2B Digital Transformation in Sales: Facts & Trends

QYMATIX

Machine learning makes it possible to discover insights and to gain a look into the future. This technological shift is happening when B2B customers are also modifying their buying behaviour and adapting to B2C practices. The buying decision is already taken, when the B2B buyer contacts sales. The B2B Race Has Already Started!

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Four questions that define your company’s sales model

Nutshell

Common sales models for B2B companies include inbound sales, outbound sales, account-based sales, relationship-based (or relational sales), and team sales. B2C businesses such as retailers may also employ a high-volume/low-touch transactional sales model, or a channel sales model , which doesn’t require a sales team at all.

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#009 Crafting Talk Triggers with Jay Baer

KAMCast

He shares his proven method of implementing a system (“Talk Triggers”) to help you to engineer your ability to provide your customers with the kind experiences that create spontaneous conversations and ultimately make your customers your volunteer marketers. If you haven’t heard Jay Baer speak yet, you are in for a treat.

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What is account-based marketing (ABM)?

Insightly

Account-based marketing differs from the broader approach to marketing seen in some areas of the B2C space. Instead of casting a wide net and trying to reach as many people as possible, account-based marketers work with the sales department to find the prospects who are most likely to convert and become high-value customers.

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B2B customer service: What it is and how to do it right

Zendesk

It’s a common myth that B2B companies aren’t as focused on customer service as their B2C counterparts. They typically have fewer customers than B2C companies, making it imperative that none of them slip through the cracks. How B2B and B2C customer service differs. How are B2B and B2C customer service different?

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