Account Management Skills

AUGUST 24, 2021

In this episode, I talk to Alex Raymond from Kapta about everything to do with account management processes. Not project management systems, not CRM systems, but having a dedicated system to guide the agency account management team, when it comes to managing and delve developing existing client relationships.

Account Management 98

Account Management Management Account Planning Co-Creation 98

Arpedio

JUNE 2, 2023

Well, let’s break it down in plain English: An account plan is like having a secret weapon in your sales arsenal. It’s a game plan, a roadmap, a strategic guide that helps you navigate the tricky waters of client relationships and skyrocket your revenue. Remember, an Account Plan is a living document.

Account Planning 52

Account Planning Account Management Client Relationships Stakeholders 52

SmartKarrot

OCTOBER 25, 2023

A well-documented crisis playbook empowers KAMs with actionable insights, enabling them to navigate crisis with agility and decisiveness. Key Elements of an Effective Crisis Playbook Key Account Managers navigate business and people. They can swiftly implement predefined strategies, mitigating potential damages.

Key Account Management 10

Key Account Management Account Management Management Construction 10

Hubspot Sales

SEPTEMBER 16, 2020

Who are the stakeholders you need to engage with? Once they’ve entered the pipeline, reps should closely track and document how opportunities move through the sales process, noting what methods of communication and sales tactics work best when converting opportunities into customers. Account Management. Not exactly.

Account Management 128

Account Management Sales Account Planning CRM 128

Arpedio

JANUARY 4, 2024

As businesses vie for market dominance, an articulate account strategy empowers organizations to deepen customer relationships and scale their operations effectively. By understanding and implementing the basics of account mapping, organizations are better positioned for success in their sales endeavors.

B2B 52

B2B Sales Decision-making CRM 52

Account Manager Tips

SEPTEMBER 29, 2020

Are you doing key account management the hard way? Effective key account management requires you to increase profits, develop relationships, increase satisfaction, grow revenue, improve retention and reduce conflict. Let's take a look at 7 of my favourite key account management tools. Conclusion.

Key Account Management 130

Key Account Management Account Management Management Meetings 130

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Own the client relationships and provide tactical support for strategic accounts. Leverage client performance and blinded work examples for Pacvue storytelling. Document known solutions to the internal and external knowledge base.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

SmartKarrot

NOVEMBER 30, 2023

Pragya stressed the importance of maintaining communication with stakeholders, ensuring that both the decision-makers and end-users understand the product’s purpose and value. Identifying Key Risks Pragya’s approach to risk management begins with understanding why a client has chosen the product and what they expect from it.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Identify and document expansion opportunities.

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

Account Management Skills

MARCH 9, 2021

Differences between the role of the account manager and project manager and how they can work together efficiently. * The downsides of the hybrid role where the project management and account management function are in a combined role. And change control management.

Digitalization 40

Digitalization Management Account Management Communication 40

Account Management Skills

AUGUST 7, 2023

We also ran an AI for Account Managers webinar recently together with Roy Murphy and the recording has been asked for several times. We help them protect their assets, monetize them, develop strong contracts with their clients and other stakeholders and navigate marketing regulations.

Energy and Utilities 52

Energy and Utilities Negotiation Account Management Marketing 52

SmartKarrot

MAY 18, 2020

Apply here: [link] Role: Customer Success Manager Location: Newyork, US Organization: Rivery As part of this role, you will drive adoption and outcomes leading to renewals and expansion across a portfolio of clients while delivering and communicating ROI for their clients, throughout the customer lifecycle.

Customer Success 10

Customer Success Client Relationships Stakeholders Prioritization 10

SmartKarrot

JANUARY 13, 2021

Develop a trusted advisor relationship with key customer stakeholders and executive sponsors. Serve as customer advocate while effectively collaborating with internal, cross-functional teams including product management, sales, marketing, and engineering. Provide account management to an existing territory.

Customer Success 10

Customer Success Account Management Client Relationships Publishing 10

SmartKarrot

MAY 26, 2021

Manage complex content and communication projects across teams and divisions within the clients’ organizations. Collaborate with the Success and Sales Teams to convert pilots into deep client relationships. Build and maintain strong, long-lasting relationships for assigned clients.

Customer Success 10

Customer Success Digital Transformation Government Client Relationships 10

SmartKarrot

APRIL 6, 2021

Apply here: [link] Role: Customer Success Manager, United Kingdom Location: Daventry, England, United Kingdom Organization: Axon As a Customer Success Manager, your goal is to provide excellent customer service and technical support daily to the largest customers making sure their expectations are exceeded. Train users on the software.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

Account Management Skills

APRIL 26, 2023

This episode is for you if you’re interested in understanding how a project management team and an account management team work together in an internal communications agency. Now Brilliant Ink call their account management team strategists. We were doing project management as best as we could.

Account Management 40

Account Management Decision-making Stakeholders Management 40

SmartKarrot

DECEMBER 8, 2022

You will need to communicate clearly and effectively with internal stakeholders and external clients/customers. The job description of a client partner. The client partner is on the agency’s front lines. When it comes to client partners, there are a few diverse ways of doing things.

Customer Success 10

Customer Success Communication Account Management Management 10

PandaDoc

MAY 24, 2023

Before we zero in on the important qualities of a sales enablement manager, we need to wrap our heads around the very definition of this role. We all seem to know what sales managers, account managers, and business development managers do — but who in the world is a sales enablement manager?

Management 52

Management Sales Software Software 52

Arpedio

NOVEMBER 6, 2023

Table of Contents Emerging trends in account-based selling In the ever-evolving world of B2B sales and marketing, one strategy that continues to gain momentum and recognition is Account-Based Selling (ABS). As we look ahead, it’s crucial for businesses to anticipate the trends that will shape the future of account-based selling.

Artificial Intelligence 52

Artificial Intelligence Decision-making Client Relationships Media 52

SmartKarrot

NOVEMBER 9, 2022

This is where account 360 comes into the picture. Finding the time to dedicate to key account planning is one of the biggest issues for key account managers and strategic planning executives alike. But, before we look at the template, it is important to understand the concept of account planning.

Account Planning 10

Account Planning Key Account Management Account Management Client Relationships 10

Account Management Skills

NOVEMBER 21, 2022

Given the current unstable economic climate, client retention for agencies is a real top priority right now. I was responsible for putting together big tender documents for this quite complex SAS product and worked really closely with some of the most brilliant kind of sales professionals. And I just thought I’d jump for it.

Digitalization 104

Digitalization Account Management Marketing Leadership 104