Arpedio

MAY 23, 2023

It can be provided by internal sales managers or external sales coaches who are experienced in sales and possess coaching expertise. Start by centralizing your account and stakeholder data in Salesforce! It’s worth noting that unlike sales managers, sales coaches prioritize individual development over meeting targets.

Sales 52

Sales Account Management Stakeholders CRM 52

ProlifIQ

AUGUST 17, 2023

According to Gartner, companies that prioritize customer retention and expansion can achieve up to 95% higher profits compared to those that focus solely on acquisition. Multi-Threading: Forrester highlights that multi-threading can significantly impact sales success, with an 82% win rate when multiple stakeholders are involved.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Arpedio

APRIL 27, 2023

This can include onboarding materials, sales methodology training, and products training. ARPEDIO’s account-based selling platform can help sales teams do just that by providing them with a comprehensive view of their accounts and enabling them to tailor their approach to each customer’s unique needs and preferences.

Sales 52

Sales Software Software Sales Training 52

SmartKarrot

DECEMBER 1, 2022

Drive aggressive product adoption and account expansion by attaining a deep understanding of client needs and opportunities for upsells. Strengthen and expand relationships with executive decision-makers and key stakeholders at many of the largest strategic accounts. Ensure effective engagement with established partners.

Customer Success 19

Customer Success Client Onboarding Onboarding Key Account Management 19

SmartKarrot

SEPTEMBER 30, 2022

Role: VP of Customer Success Location: Remote, United States Organization: Instabase As a VP of Customer Success, you will set the vision and strategic plan for the Technical Account Management and Customer Engineering functions, focusing on increasing product adoption, leading an exceptional customer experience, and driving growth.

Customer Success 19

Customer Success Stakeholders Onboarding Customer Experience 19

SmartKarrot

FEBRUARY 15, 2022

Build and lead a team of onboarding, customer training, and account management professionals. Scale onboarding operations and gain efficiencies by refining internal processes and leveraging innovative technologies, tools, and methodologies. Structure end-to-end customer NPS and CSAT programs.

Customer Success 19

Customer Success Customer Experience Stakeholders Onboarding 19

SmartKarrot

JANUARY 16, 2023

Role: Director – Customer Success Location: Morrisville, NC, United States Organization: Lenovo As a Director – Customer Success, you will manage and grow a global Customer Success organization. Responsible for the onboarding process for new accounts to ensure successful implementations. Apply here: [link].

Customer Success 19

Customer Success Client Onboarding Onboarding Stakeholders 19

SmartKarrot

NOVEMBER 30, 2023

Pragya stressed the importance of maintaining communication with stakeholders, ensuring that both the decision-makers and end-users understand the product’s purpose and value. Identifying Key Risks Pragya’s approach to risk management begins with understanding why a client has chosen the product and what they expect from it.

Management 10

Management Stakeholders Value Proposition Onboarding 10

SmartKarrot

OCTOBER 1, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 19

Customer Success Account Management Onboarding Account Growth 19

SmartKarrot

MARCH 25, 2022

Build, manage, and lead the Customer Success team for Pacvue Commerce. Collaborate with the Pacvue Training and Education team to build out the content for product onboarding and education. Own the client relationships and provide tactical support for strategic accounts.

Customer Success 19

Customer Success Account Planning Stakeholders Finance 19

Arpedio

MARCH 27, 2023

With all this in mind, there should be no doubt that pipeline management is important. But in case you’re still not completely convinced, here are our top three highlighted reasons to prioritize pipeline management: Pipeline management enables you to fully understand the width and depth of your opportunities.

Software 52

Software Software Management Sales 52

Arpedio

MARCH 27, 2023

With all this in mind, there should be no doubt that pipeline management is important. But in case you’re still not completely convinced, here are our top three highlighted reasons to prioritize pipeline management: Pipeline management enables you to fully understand the width and depth of your opportunities.

Software 52

Software Software Management Sales 52

SmartKarrot

MARCH 31, 2023

Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. PPM reports – Demand Prioritization, Project Resource Demand vs. Capacity, etc.). Measure everything, and then granularly and strategically convey the results to all relevant stakeholders.

Customer Success 19

Customer Success Leadership Customer Experience Stakeholders 19

SmartKarrot

OCTOBER 29, 2021

Role: Director, Customer Success Location: Remote, United States Organization: Unite Us As a Director of Customer Success, you will build and maintain strong, long-lasting customer relationships with key stakeholders and executive sponsors by becoming a trusted expert in Unite Us. Serve as the primary contact for onboarding of new clients.

Customer Success 19

Customer Success Onboarding Client Relationships Stakeholders 19

SmartKarrot

APRIL 12, 2022

Role: Director of Customer Success Location: New York, NY Hybrid Organization: Crealytics As a Director of Customer Success, you will develop strong connections with key client stakeholders to understand their needs and invest in their long-term success. Provide guidance to a team of account managers and ensure we deliver to expectations.

Customer Success 19

Customer Success Account Management Retail Advertising 19

SmartKarrot

SEPTEMBER 17, 2021

Role: VP, Customer Success Location: Atlanta, GA, US Organization: CMSPI As a VP of Customer Success, you will oversee the management, growth, and increased engagement of existing merchant accounts. Ongoing management and development of overall Customer Success team/function. Net Promoter Scores).

Customer Success 17

Customer Success Account Management Negotiation Customer Experience 17

SmartKarrot

JANUARY 5, 2021

Partner with regional VPs and transformation teams to prioritize use cases for the various CX projects, and ensure the appropriate global scope or regional applicability of all CX projects is realized. Onboard and coordinate training customers. Conduct Executive Business Reviews (EBRs) with key customer stakeholders.

Customer Success 10

Customer Success Stakeholders Onboarding Customer Experience 10

SmartKarrot

MARCH 31, 2023

Manage project data to aid in the onboarding of new clients and ensure a smooth entry into the RTM ecosystem. PPM reports – Demand Prioritization, Project Resource Demand vs. Capacity, etc.). Measure everything, and then granularly and strategically convey the results to all relevant stakeholders.

Customer Success 15

Customer Success Leadership Customer Experience Stakeholders 15

SmartKarrot

FEBRUARY 4, 2021

Role: Director of Customer Success Location: Remote, New York, NY, US Organization: Urbint As a Director of Customer Success, you will own the ultimate success of Urbint’s customer base; this includes seamless customer onboarding, project success, retention, and renewal. Identify, recruit, and onboard high potential partners.

Customer Success 10

Customer Success Logistics Customer Life Cycle Onboarding 10

SmartKarrot

JUNE 18, 2020

Build a relationship with key stakeholders and identify growth opportunities. Capture ideas, prioritize work and create visual roadmaps. Apply here: [link] Role: Customer Success Manager Location: McLean, VA Organization: TechnoMile In this role, You will be responsible for managing a portfolio of assigned accounts.

Customer Success 10

Customer Success Onboarding Stakeholders Prioritization 10

SmartKarrot

APRIL 6, 2021

As a Director of Customer Success, you will hire, train, and develop a world-class cross-functional team, fostering a culture of teamwork & collaboration and setting the strategy and prioritizing goals. Manage the customer journey from contract through retention across the organization. Train users on the software.

Customer Success 10

Customer Success Digital Transformation Onboarding Account Development 10

SmartKarrot

JUNE 2, 2021

Manage team leaders and individual contributors to achieve retention, renewals, product usage, NPS, and CSAT targets. Develop and refine a process that supports efficient, customer-centric product onboarding. Collaborate closely with the Sales team to ensure effective project handoffs for new accounts.

Customer Success 10

Customer Success Onboarding Performance Review Facilitation 10

SmartKarrot

MARCH 23, 2021

Lead the Customer Success team as we continue to grow and scale the team including, but not limited to setting quarterly goals, strategically balancing partner portfolios amongst the team and prioritizing business-critical initiatives. Identify key customer stakeholders and develop strategies to build trusted advisor relationships with them.

Customer Success 10

Customer Success Stakeholders Government Leadership 10

SmartKarrot

AUGUST 3, 2021

Provide product training & education, ensure successful onboarding, deployment, answer inbound questions, serve as a point of escalation for the support team and bring context to technical issues when appropriate. Lead, manage and expand the customer care team. Increase renewal rates and customer retention via the CSM team.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

MAY 19, 2020

The primary focus of this role is to shorten time to value realization, build strong relationships with key stakeholders, and ultimately achieve renewals for the most valued accounts. Partner with Sales and Client Services to successfully onboard, retain, grow and engage at a high level with client accounts.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Client Relationships 10

SmartKarrot

JUNE 10, 2020

The success of your company depends on the prioritization of customer needs and goals. That’s why many companies are shifting their customer strategy, including ongoing customer growth and care from the account manager to the customer success manager. New Customer Onboarding .

Customer Success 11

Customer Success Management Onboarding Customer Experience 11

SmartKarrot

OCTOBER 26, 2022

Implementing a comprehensive account management program is the greatest approach to preventing an expensive breakup with your most valuable clients. Key account management is the tactical method businesses use to manage and expand their most crucial clients. 6 Account Management Best Practices for B2B Companies!

Account Management 11

Account Management B2B Management Advertising 11

SmartKarrot

OCTOBER 12, 2022

A close look at the B2B customer account journey in a multi-stakeholder organization. To map the client journey, you must first comprehend the B2B customer account journey. Also, in an enterprise with multiple stakeholders, the post-sales B2B customer journey commences with the onboarding stage. Onboarding.

B2B 10

B2B Onboarding Customer Success B2C 10

Showpad

OCTOBER 8, 2019

Ironing out these differences early on is key, so that teams can be onboarded, trained, and coached in an efficient and unified way. Akin to enforcing proper tool usage, the data generated, stored, and analyzed should be compiled into reports and shared with other stakeholders. Measure and report. Audit your Sales process.

Sales 45

Sales Software Software Co-Creation 45

SmartKarrot

FEBRUARY 2, 2022

You can monitor customer success initiatives with a rich, real report and share findings with top management, stakeholders, and executives. This helps improve onboarding and engagement with customers based on data-driven corrections. You can see which tickets came in, open tickets, and accounts impacted. Touchpoints.

Customer Success 10

Customer Success Decision-making Customer Experience Management 10

Hubspot Sales

JULY 1, 2019

An account-based model treats every account like a market of one. Instead of one salesperson targeting a single contact within a company, an entire team is dedicated to targeting multiple stakeholders at the prospective customer’s company. ABS maintains this account-level focus after the sale. stakeholders.

Stakeholders 85

Stakeholders Finance Sales Decision-making 85