Red Star Kim

MARCH 16, 2023

One way is to embed the right cross-selling and referrer management attitudes and behaviours into other programmes – for example, into campaigns, content management, networking and Key Account Management (KAM). Another cultural shift. Internal communication – Why, how and what (kimtasso.com).

Key Account Management 130

Key Account Management Onboarding Communication e-Learning 130

Mike Kunkle

AUGUST 27, 2019

Sales onboarding for new sales reps and new or promoted sales managers. Ongoing competency development for sales and sales management. Management and leadership development. Sales onboarding should provide support for the 5 Stages of Sales Mastery & Behavior Change , which is part of this Sales Training System.

Sales 130

Sales Onboarding Leadership Sales Training 130

Mike Kunkle

FEBRUARY 5, 2023

Total Quality Management (TQM), Business Process Management (BPM), Six Sigma, and Lead Sigma are powerful methods for this sort of work. It’s also how I have applied systems thinking to The Building Blocks of Sales Enablement to deliver business impact (see this link for a webinar recap on the business impact topic).

B2B 198

B2B Sales Decision-making Negotiation 198

Red Star Kim

JUNE 16, 2022

Onboarding, lunch and learns, first points of contact directories and intranet tools were mentioned. Sometimes through dedicated internal campaigns and sometimes through the use of Key Account Management. 25% webinars and online networking/socials. 25% Monitoring/listening to their accounts. 25% telephone calls.

Management 130

Management Key Account Management Digitalization Communication 130

Help Scout

MAY 12, 2021

To discover why customers are leaving, start by talking to the following folks: Your customer success team or account managers, if you have them. Your finance team, who may be involved with larger account billing. Help customers onboard quickly. Your sales team. Your existing support team. Educate while answering.

Finance 115

Finance Account Management Business Growth Communication 115

SmartKarrot

APRIL 21, 2023

Client Success Manager integrates product expertise and client input as a bridge between service and sales. Onboarding, ongoing training, and support for customers. Educating customers about available resources, including knowledgebase articles, how-to videos, tutorials, and webinars.

Customer Success 19

Customer Success Account Strategy Stakeholders Onboarding 19

SBI

SEPTEMBER 27, 2019

Sales onboarding and continuous training – preparing sales teams to deliver value in every buyer interaction. Year after year, research shows that readiness and training services – such as onboarding, skills development and coaching – are the most critical responsibilities of sales enablement. Account Planning.

Artificial Intelligence 34

Artificial Intelligence Account Planning Onboarding Profitability 34

SBI

DECEMBER 9, 2019

Video sales apps, sales onboarding, buyer engagement, e-signature solutions, deal management, white-space analysis, reference management and more. Visit www.smartsellingtools.com to get access to free webinars, guides, podcasts, reports, and other high-value resources to stay up to date on sales software. Media Contact.

Account Planning 26

Account Planning Software Software Acquisition 26

SmartKarrot

JANUARY 13, 2022

Role: VP, Customer Success | B2B SaaS Location: Remote, United States Organization: Displayr As a VP of Customer Success, you will maximize Displayr’s customer satisfaction by leading the post-sale relationship: onboarding, training, and adoption. Be outcome-oriented and metric-driven in your approach to making customers successful.

Customer Success 19

Customer Success Onboarding Value Proposition Account Growth 19

SmartKarrot

DECEMBER 16, 2022

Deliver an annual program of Success Events and Webinars working with internal and external stakeholders (including Marketing, Product, and Professional Services) to deliver additional value and enhance the customer relationship. Identify and onboard new tools and technology to support the efforts of the customer success team.

Customer Success 19

Customer Success Onboarding Stakeholders Account Management 19

SmartKarrot

NOVEMBER 30, 2022

Role: Customer Success Manager Location: Remote, Canada Organization: Deeded As a Customer Success Manager, you will onboard new partners to the platform. Host and present in webinars, in-person events, and company events. Organize and manage daily workflow, employee schedules, coaching, and performance.

Customer Success 19

Customer Success Onboarding Facilitation Account Planning 19

SBI

JANUARY 14, 2020

2 “Sales leaders know that it has always been about sales readiness – the combination of onboarding, training and knowledge sharing that make for a productive sales individual and team.”. Resources All Awards & Recognition Blog Article Funding & Acquisitions Industry News Interview Video Video Reviews Webinars. Industry News.

Account Planning 34

Account Planning Artificial Intelligence Sales Acquisition 34

SmartKarrot

OCTOBER 18, 2021

Facilitate Account Setup, implementation, training, and ongoing account review and modification. Handle client escalations around concerns or issues with their webinar experience. Assist with the renewal process for the team’s accounts. set by your manager. Collecting referrals from businesses when possible.

Customer Success 19

Customer Success Value Proposition Facilitation Onboarding 19

SBI

AUGUST 15, 2019

Sales onboarding and continuous training – preparing sales teams to deliver value in every buyer interaction. A useful and innovative tool to support sales staff onboarding, sales effectiveness and coaching.”. Account Planning. in response to coaching assignments for feedback and evaluation. Well thought-through product.

Artificial Intelligence 28

Artificial Intelligence Account Planning Onboarding Innovation 28

Arpedio

JULY 11, 2022

Marketing needs to be held responsible for customers that churn that were sourced through e.g., webinars or other marketing related content, just like Sales are put to shame for selling the (unattainable) dream. Noone wants to spend all their time interviewing, onboarding and training. Maximilian Opp, Account Manager. +45

B2B 52

B2B Account Management Customer Success Leadership 52

SBI

DECEMBER 4, 2019

The Rekener technology will add to Brainshark’s award-winning solutions for sales onboarding, training and skills development ; sales coaching and practice ; content authoring and more, plus dashboards and analytics that easily track training progress and overall readiness across the entire sales force. Account Planning. Industry News.

Account Planning 29

Account Planning Acquisition Artificial Intelligence Sales 29

SBI

FEBRUARY 20, 2018

Fourth, this digital automation improves account management and customer satisfaction. Chris: After purchasing Adobe Sign, Adobe provides the services of both a Customer Success Manager (CSM) and an onboarding specialist. Reduction of customer onboarding from 22 to 2 days. An overall ROI of 2.7x – 3.8x.

e-Learning 55

e-Learning Artificial Intelligence Digitalization Sales 55

SmartKarrot

FEBRUARY 2, 2022

The webinar on ‘Customer Success: Learnings from 2021 and What Lies Ahead in 2022’ brought together an elite panel to shed light on customer success. With 500+ attendees, the webinar highlighted some key strategies, situations, and best practices for the customer success industry. Here are the top 10 key takeaways from the session.

Customer Success 19

Customer Success Account Management Management Stakeholders 19

SBI

OCTOBER 29, 2019

Ensure sales teams are onboarding and training on up-to-date content: Managers can rest easy knowing that Seismic-hosted content that is shared via Allego training courses will always automatically reflect updated approved versions, so future reps or new hires will always encounter the latest documents, branding, and messaging.

Account Planning 20

Account Planning Onboarding Sales Acquisition 20

SBI

JUNE 12, 2019

In addition to automated sales TouchPlans™, the platform’s integrated machine learning and artificial intelligence captures, transcribes, and analyzes conversations to minimize data entry, improve productivity, and provide actionable insights that advance pipeline progress, anchor coaching efforts, and accelerate salesperson onboarding.

Artificial Intelligence 25

Artificial Intelligence Account Planning Sales Leadership B2B 25

SmartKarrot

OCTOBER 28, 2020

Role: VP Customer Success Location: San Francisco, California, US Organization: Riviera Partners As a VP of Customer Success, you will be responsible for creating and executing an operational methodology and account management process which builds on the data-driven approach; continue to iterate and improve on this process.

Customer Success 10

Customer Success Stakeholders Onboarding Innovation 10

SmartKarrot

DECEMBER 2, 2020

Role: Director of Customer Success Location: Remote, San Francisco, CA, US Organization: Wonderschool As a Director of Customer Success, you will manage, coach, inspire a talented team of technical Onboarders and customer support/success. Also, partner with the account management team to drive retention and up-sell.

Customer Success 10

Customer Success Onboarding Account Management Innovation 10

SBI

NOVEMBER 7, 2019

Resources All White Paper Awards & Recognition Blog Article Brief Case Studies eBook ebooks & Guides Funding & Acquisitions Guide Industry News Infographic Interview Podcasts Report Resources Video Video Reviews Webinars. Account Planning. Register today for this engaging webinar featuring Dr. Stephen. Blog Article.

Acquisition 20

Acquisition Account Planning B2B Onboarding 20

SBI

JANUARY 29, 2020

Instead of traditional onboarding and training marathons–which are rapidly outdated and quickly forgotten– enablement and training teams use Allego to deliver the fresh, bite-sized learning that employees need to close deals in today’s dynamic business environment. Opportunity Management. Account Planning. Account Planning.

Account Planning 26

Account Planning Sales Digital Transformation Stakeholders 26

SmartKarrot

NOVEMBER 23, 2020

You will be responsible for driving retention and growth for our most valuable customers, including the delivery of customer retention and upsell/cross-sell identification targets as defined by Customer Experience leadership and collaborating closely with Account Managers to execute on renewals and expansion opportunities.

Customer Success 10

Customer Success Onboarding Account Management Leadership 10

SmartKarrot

JUNE 25, 2021

Identify and help build out vital collateral for retention and onboarding. Apply here: [link] Role: Enterprise Customer Success Manager (UK&I) Location: London, England, United Kingdom Organization: Miro As an Enterprise Customer Success Manager, you will manage a portfolio of roughly 75 Enterprise customers.

Customer Success 10

Customer Success Customer Life Cycle Onboarding Leadership 10

SmartKarrot

AUGUST 18, 2020

You will have to create annual account plans to document and deliver both customer and Relativity goals for each specific customer. Apply here: [link] Role: Customer Success Manager Location: Paris, France Organization: AssessFirst ????

Customer Success 10

Customer Success Finance Onboarding Facilitation 10

SmartKarrot

DECEMBER 10, 2020

Mentor and empower Senior Account Managers to be the leaders of tomorrow while all the time scaling for business growth. Build a solid relationship with customers’ execs to drive success and growth in major accounts. Lead a world-class Account Management group and working closely with the Implementation and Support leads.

Customer Success 10

Customer Success Onboarding Account Management Facilitation 10

SmartKarrot

JANUARY 15, 2021

Define and manage the onboarding, expansion, and retention strategy for the customers. Apply here: [link] Role: Customer Success Manager Location: Remote, Australia Organization: Cerebiz As a Customer Success Manager, you will build strong relationships with the clients to understand their needs and ensure their success with Cerebiz.

Customer Success 10

Customer Success Onboarding Account Planning Facilitation 10

Account Management Skills

DECEMBER 19, 2022

Growing your existing accounts is one of the most overlooked sources of new revenue. If your account managers are proactively looking for ways to help your clients reach their goals, you will grow your revenue too. Then, at the other side, hopefully, when you have found the right candidate, they come in helping to onboard them.

Marketing 52

Marketing Account Management Management Onboarding 52

Hubspot Sales

OCTOBER 8, 2019

Best for: Onboarding new sales reps. With ClearSlide, sales teams are able to onboard new reps faster by providing an accessible training platform with skill-building engagement tactics. ExecVision’s call intelligence platform turns every rep into a top performer by giving managers tools to onboard, coach, and retain sales talent.

Sales 93

Sales CRM Software Software 93

SmartKarrot

SEPTEMBER 28, 2023

It involves understating the customer, the personas, their needs and usage, behaviours, and much more even before the account manager or customer success manager or a sales manager need to reach out to customers. Education is not only during onboarding but throughout the customer journey.

Decision-making 10

Decision-making Customer Success Onboarding Advertising 10

SBI

MARCH 22, 2018

PipelineDeals was built with salespeople and account managers in mind, and is designed to help them tackle their most important tasks. Salespeople and account managers are tasked today with maintaining more connections than ever. Online, you’ll find links to a series of free webinars called Grow University.

Management 22

Management CRM Account Management Sales 22

Hubspot Sales

JULY 1, 2019

ABS maintains this account-level focus after the sale. Customer success managers deliver a custom onboarding experience, then work to develop relationships with multiple stakeholders at multiple levels (rather than leaving an account’s success to a single advocate, power user, or internal champion).

Stakeholders 83

Stakeholders Finance Sales Decision-making 83

SmartKarrot

AUGUST 3, 2021

Provide product training & education, ensure successful onboarding, deployment, answer inbound questions, serve as a point of escalation for the support team and bring context to technical issues when appropriate. Drive product adoption through 1:1 customer interactions, training sessions, events and webinars.

Customer Success 10

Customer Success Stakeholders Onboarding Prioritization 10

SmartKarrot

DECEMBER 30, 2020

Apply here: [link] Role: Director of Customer Success Location: Remote, United States Organization: 1health As a Director of Customer Success, you will join as an Individual Contributor but, eventually, hire and manage a team of Account Managers. Provide internal pre-sales support to the sales teams as and when necessary.

Customer Success 10

Customer Success Energy and Utilities Negotiation Facilitation 10

Arpedio

FEBRUARY 15, 2024

CRM Integration: Integration with customer relationship management (CRM) systems, such as Salesforce, allows for seamless data exchange, ensuring that all customer interactions, lead information, and progress are captured and tracked effectively.

Decision-making 52

Decision-making Sales Customer Experience Value Proposition 52