Arpedio

JANUARY 5, 2024

At the heart of every thriving enterprise lies a keen focus on business relationship optimization , a task achieved through strategic roles that many might find overlapping—Account Management and Customer Success.

Account Management 52

Account Management Customer Success Management Energy and Utilities 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. 8 customer retention strategies to build authentic relationships. The best customer retention software on the market. Looking for other business growth strategies? Try the latest tactics to improve the customer experience.

eCommerce 52

eCommerce Acquisition Communication Retail 52

Zendesk

OCTOBER 20, 2023

It also empowers customer service reps with the information they need to provide an exceptional customer experience (CX). Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction.

B2C 52

B2C Customer Experience B2B Software 52

SmartKarrot

MARCH 9, 2022

In this article, we have discussed how to move from a sales-led mindset to a product-led one. As discussed earlier, product-led is when you use your product/service as the driver of your business growth. The biggest advantage of a product-led approach is that it keeps the product, sales, and customer success teams aligned.

Acquisition 10

Acquisition B2C Sales Customer Success 10

SmartKarrot

JULY 10, 2020

And we are going to discuss that in this article. In most of the growing companies, their focus gets limited to creating a great product and acquiring new customers. While these are no doubt essential for any business growth, if your area of observation doesn’t extend further, it will sabotage your business.

Acquisition 10

Acquisition Customer Experience Decision-making Customer Success 10

SmartKarrot

APRIL 22, 2022

Businesses are always focussing on lead generation and targeted advertising for customer acquisition. However, customer acquisition is something that demands focus! Customer retention is a particularly important concept where businesses use different strategies to retain their existing customers.

B2B 10

B2B Value Proposition Banking Onboarding 10

PandaDoc

APRIL 12, 2022

Customer success metrics are the bread and butter of the SaaS industry, especially when it comes to business operations. In many cases, all aspects of the business — from product expansion to feature development — revolve around customer metrics and feedback. 7 customer success metrics for SaaS.

Customer Success 52

Customer Success Acquisition Customer Experience Software 52