ProlifIQ

AUGUST 17, 2023

Creating an ‘Expand’ Strategy: To drive expansion effectively, businesses need a well-crafted expand strategy. According to Gartner, companies that prioritize customer retention and expansion can achieve up to 95% higher profits compared to those that focus solely on acquisition.

Acquisition 52

Acquisition Stakeholders Customer Success Profitability 52

Zendesk

OCTOBER 20, 2023

Delivering excellent customer service can drive revenue, increase customer retention , stimulate business growth, and improve customer satisfaction. Invest in the right tools: The right software makes it easy for agents to deliver a top-tier customer experience every time.

B2C 52

B2C Customer Experience B2B Software 52

Tidio

FEBRUARY 26, 2021

In this guide: What customer retention is and why it matters for your business. The best customer retention software on the market. Looking for other business growth strategies? From the business side, satisfied customers take less time to serve, need no acquisition spending, and are less sensitive to price changes.

eCommerce 52

eCommerce Acquisition Communication Retail 52

SmartKarrot

FEBRUARY 1, 2024

Despite initial difficulties in talent acquisition, the CS industry in APAC is evolving, especially in tech hubs like Singapore, witnessing an influx of talented individuals keen on pursuing roles in CS. Retaining existing business becomes a priority, often hindering the focus on business growth.

Customer Success 10

Customer Success Management Strategic Thinking Acquisition 10

SmartKarrot

JULY 30, 2021

It’s the key to growing your business by keeping your customers happy. It is the go-to business growth opportunity today, and it is about anticipating the customer’s needs and demands , challenges and providing immediate solutions. CS is a continued practice, an organizational flow of events that reaches out to the client.

Customer Success 10

Customer Success Onboarding Acquisition B2C 10

SmartKarrot

DECEMBER 16, 2021

This is particularly relevant for sectors like FMCG, consumer apparel, and, most recently, consumer-facing software apps. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. Growth in complex times.

Customer Experience 11

Customer Experience Prioritization Stakeholders Customer Success 11

SmartKarrot

JANUARY 5, 2021

Ruling the Customer Success industry with her tried-and-tested business growth practices, Jeanne is a celebrated coach to over 20,000 leaders and a 5-time Chief Customer Officer with global giants. In addition to this, she has been associated with Catalyst Software and frame.ai Jeanne Bliss. as a Coach and Advisor respectively.

Customer Success 21

Customer Success Leadership Customer Experience B2B 21

SmartKarrot

NOVEMBER 11, 2021

If done correctly, it can even increase your customer acquisition strategy and turn them into brand advocates. These days there is readymade referral marketing software available. Most referral software have this inbuilt affiliate tool. You can help them meet influencers or to a pop-up retail event for their family and friends.

Customer Success 10

Customer Success Media B2B Retail 10

Hubspot Sales

JANUARY 11, 2021

B2B sales tools are software and devices meant to help businesses sell their products and services to other businesses. the natural result of business growth). The software is meant to assist with the creation of proposals, interactive quotes, contracts, and e-signatures as well as the collection of payments.

B2B 118

B2B Sales CRM Banking 118

Account Management Skills

NOVEMBER 15, 2021

I chat to ‘Agencynomics’ co-author, Peter Hoole , about some common challenges faced by agency owners today, when it comes to business growth. – what point in the agency’s revenue growth does an agency typically employ their first account manager? to 2 the following year. So from everything really. Jenny 21:27.

Finance 52

Finance Account Management Profitability Management 52