3 essential customer service tips that SaaS startups need to know
Zendesk
AUGUST 4, 2021
asked Eric Knorr in a piece for InfoWorld. When something goes wrong in the hands of a customer – as it inevitably does – the feedback loop from customer service to product development is almost instantaneous, the message comes through loud and clear, and the firm responds promptly and effectively.”. “Is SaaS the next big thing?”
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