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3 essential customer service tips that SaaS startups need to know

Zendesk

asked Eric Knorr in a piece for InfoWorld. When something goes wrong in the hands of a customer – as it inevitably does – the feedback loop from customer service to product development is almost instantaneous, the message comes through loud and clear, and the firm responds promptly and effectively.”. “Is SaaS the next big thing?”

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How to improve the way you work with a marketing director, with Sam Bridger

Account Management Skills

Why agencies don’t ask for feedback enough after a pitch and her suggestion for how you can approach this. * So I’ve also done that intermediary piece, I think you’ve said, I’ve kind of been on all three sides of the pitch table, if you like. Why helping the client deliver their objective is your key role. *

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What is digital transformation? Definition, examples & importance

Zendesk

Digitization refers to more modest initiatives, according to Gartner , such as putting services online or plugging a new technology into a legacy business model. Businesses need tools to pull a dispersed workforce together, so the fact they’re dispersed is invisible to customers.”. Read the blog. Learn more.

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Anatomy of a Virtual Conference: The Inside Story of BOUNDLESS 2020

Nutshell

Here’s the story of how the Nutshell team put BOUNDLESS 2020 together, and what we learned while trying to take BOUNDLESS from a humble one-off event to one of the greatest sales and marketing virtual conferences in the world. BEN GOLDSTEIN: We spent a little over $11,000 putting BOUNDLESS 2019 together.

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Everything You Ever Wondered About Hiring a Virtual Assistant (And More)

Hubspot Sales

An administrative task for a salesperson is different than that of a real estate agent or graphic designer. If you need to hire a web developer, don’t try to cut costs by piecing it out. You’ll put strain on your company and your virtual assistant. Usually, two weeks is sufficient for deciding whether you’ll work well together.

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How a copywriting agency is embracing generative AI, with Konrad Sanders

Account Management Skills

We have got different workshops, that content strategy work flows through to, writing a long form SEO blog post. So getting that feedback process etc. Then what we’ve done is broken down each of those deliverables into granular steps. So yes, we are testing it out. So more of a two dimensional back and forth.