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Turning lemons into lemonade: Five ways to reset on customer management fundamentals in a post-pandemic world

Strategic Account Management Association

By Dave Duke, Co-Founder and CCO, MetaCX, and Joel Schaafsma, Research General Manager, SAMA. Once you’ve established which customers have the highest likelihood of strategic success, you need to structure your organization around the needs of the customer and create a customer-centric organization that drives co-created innovation.

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Implications for B2B Selling in the Age of Artificial Intelligence

Mike Kunkle

[This article was originally published as part of the Sales Education Foundation 2018 Annual Magazine , co-authored with Robert M. Could AI have suggested/predicted the creation of the iPad? Let’s get connected: Transforming Sales Results Blog: [link]. Peterson, Ph.D., The man will be there to feed the dog. Twitter: [link].

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Book review: The Management Shift – How to harness the power of people and transform your organization for sustainable success by Vlatka Hlupic

Red Star Kim

This 2014 book by Professor Vlatka Hluplic didn’t appear on my radar but I had the privilege of meeting the author through my work with the Managing Partners Forum. After developing the framework with factors that drive value creation in organizations, she developed an online questionnaire and conducted a pilot test over two years.

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30 Consulting Buzzwords that Work (and Don't Work) in Conversation

Hubspot Sales

Co-Creation” or “Enablement” Co-creation or enablement refers to when clients and consultants work together to identify problems and solutions. But AI is a hot topic, so it’s an important phrase to address in your consulting meetings. Check out this blog on choosing KPIs for your customers. Noel Diggs says.

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The Growth Hacking Playbook: Your Ultimate List of Growth Hack Resources

Hubspot Sales

It takes your existing content and updates it to increase conversion rate, making things like your landing pages and blog posts perform better, without having to create new content. It's imperative to know how to grow any sort of property, whether it’s a blog, a podcast, or a brand. The blog might be one of our favorites.

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The 10 Best AI Tools for Small Businesses and How to Use Them

Hubspot Sales

Cut to 2024 , and I lean on ChatGPT to brainstorm use cases for products, concepts, or other ideas I’m writing about. I interviewed Appareify Co-Founder Nora Salama about the pros of AI in customer service. In 2017, I started a blog in my spare time. HubSpot’s CRM is free.

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What agencies and brand need to know about web3, with Jeff Kauffman Jr.

Account Management Skills

They’re just like, well let’s make our employees co owners of this thing. And we’re going to unlock a new level of participation and creation. And tech, Silicon Valley, leaned into this better than any other industry or entrepreneurial segment out there. And we saw the boom of that. Jenny 46:44. Jenny 53:51.